• Conduzir reuniões de Kickoff e acompanhamento, mergulhando no contexto operacional da conta para garantir que o Mercos resolva dores reais. • Atuar com escuta ativa para entender as regras de negócio e parametrizar os sistemas, conectando a utilização prática ao sucesso financeiro de quem nos procura. • Gerenciar as expectativas de todas as partes envolvidas (cliente, áreas internas e integrador do ERP), mantendo uma comunicação fluida e transparente para fortalecer a parceria. • Monitorar de perto os indicadores de sucesso inicial (ativação e uso de funções-chave) para garantir que o cliente perceba valor rapidamente (Time to Value). • Identificar sinais de desengajamento ou riscos de implantação e desenvolver planos de ação imediatos para reverter cenários de possível cancelamento. • Conduzir treinamentos que inspirem confiança e garantam a adoção efetiva da plataforma pelas equipes que a utilizarão no dia a dia. • Elaborar e assegurar o cumprimento do cronograma de implantação, orquestrando as etapas entre o time interno, o cliente e quem atua na integração (ERP). • Manter o rigor na atualização do Salesforce, garantindo que o histórico de decisões, riscos e avanços do projeto estejam registrados para toda a Mercos. • Colaborar com o squad para otimizar playbooks e processos, focando sempre em reduzir o tempo de projeto sem perder a qualidade da entrega.

Role Description Your future role at a glance - Location: Remote - Department/Specialty: Grants and Research Accounting - Schedule: Full time | Day shift - Salary Range: $65,712.77 - $91,599.55 per year How you'll make an impact in this role: - Review clinical trial agreements for billable terms, collaborate with Ascension sites to ensure accurate event capture, and generate and submit timely sponsor invoices via our clinical trials management system. - Actively monitor aging reports and investigate and resolve issues related to sponsor non-payment or disputed line items. - Maintain meticulous invoicing records and communication logs within the clinical trials management system to support internal tracking and ensure strict compliance with institutional guidelines. - Partner closely with our cash application analyst, clinical trials management system helpdesk, and clinical research sites to resolve issues with study build configurations. - Work alongside our cash application analyst ensuring a seamless end-to-end workflow. - Foster collaborative relationships and seamless communication across a diverse range of internal and external stakeholders to obtain accurate financial reporting. Qualifications - Licensure / Certification / Registration: Accountant preferred. Licensure required relevant to state in which work is performed. - Education: High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Requirements - Strong foundational understanding of clinical trial agreements, clinical research revenue cycle and Medicare coverage analyses. - Hands-on experience using a clinical trials management system. - Clinical Conductor experience is highly preferred. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

Role Description Oversee timely and accurate application of sponsor payments against sponsored projects in our clinical trials management system. - Maintain meticulous payment records and communication logs within the clinical trials management system to support internal tracking and ensure strict compliance with institutional guidelines. - Partner closely with the accounts receivable team, clinical trials management system helpdesk, and clinical research sites to resolve issues with study build configurations. - Work directly with clinical research sites to facilitate the completion of missing patient visits within the clinical trials management system to unlock revenue. - Collaborate with sponsors to investigate, clarify, and resolve payment discrepancies, unapplied balances, and other financial inquiries, ensuring transparency and alignment between sponsor records and internal systems. - Foster collaborative relationships and seamless communication across a diverse range of internal and external stakeholders to obtain accurate financial reporting. Qualifications - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. Requirements - Strong foundational understanding of clinical trial agreements, clinical research revenue cycle and Medicare coverage analyses. - Advanced proficiency with clinical trials management systems. - Clinical Conductor experience is highly preferred. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

Role Description Dictaminación y resolución de las aclaraciones de los clientes por CC & APP. Gestor de recuperaciones por medio de los contra cargos nacionales e internacionales. Atención de controversias PROFEECO/CONDUSEF Generador de Inputs para reportes regulatorios. Responsabilidades: - Analizar y dictaminar en el tiempo establecido la solicitud de aclaraciones por parte de los clientes Spin. - Gestionar tiras Auditoras y comprobantes de compras ante Prosa. - Gestionar y dar seguimiento a contracargos de acuerdo a las reglas CID cuando sea requerido. - Realizar contracargos ante Visa para las aclaraciones internacionales. - Identificar y dar seguimiento a incidencias relacionadas con afectaciones a la cuenta del cliente. - Realizar abonos anticipados para cargos no reconocidos. - Solicitar y dar seguimiento a abonos manuales cuando se requieran. - Actualización y análisis de reportería de aclaraciones y Dashboard. - Seguimiento de recuperaciones y costos del área por el contracargos y peticiones de soporte. - Realizar el dictamen de la aclaración para informar al cliente vía correo electrónico, así como realizar envío masivo de correos con dictamen o solicitud carta de aclaración según sea requerido. - Atención a casos especializados por UNE, CONDUSEF y PROFECO cumpliendo con tiempos y formas. - Realizar análisis y canalizar las aclaraciones que presenten riesgo a Prevención de Fraudes / SI para su análisis y dictaminación. - Solicitar Tiras Auditoras y comprobantes de compras. Company Description En Spin estamos comprometidos con construir un lugar de trabajo diverso e inclusivo. Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.