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Mercos

Movimentamos a economia com nosso sistema de vendas e e-commerce B2B para indústrias, distribuidoras e representantes.

Analista de Implantação

AnalystAnalystFull TimeRemoteSeniorTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Senior

PortugueseERP

Job Description

Analista de Implantação

Mercos

• Conduzir reuniões de Kickoff e acompanhamento, mergulhando no contexto operacional da conta para garantir que o Mercos resolva dores reais. • Atuar com escuta ativa para entender as regras de negócio e parametrizar os sistemas, conectando a utilização prática ao sucesso financeiro de quem nos procura. • Gerenciar as expectativas de todas as partes envolvidas (cliente, áreas internas e integrador do ERP), mantendo uma comunicação fluida e transparente para fortalecer a parceria. • Monitorar de perto os indicadores de sucesso inicial (ativação e uso de funções-chave) para garantir que o cliente perceba valor rapidamente (Time to Value). • Identificar sinais de desengajamento ou riscos de implantação e desenvolver planos de ação imediatos para reverter cenários de possível cancelamento. • Conduzir treinamentos que inspirem confiança e garantam a adoção efetiva da plataforma pelas equipes que a utilizarão no dia a dia. • Elaborar e assegurar o cumprimento do cronograma de implantação, orquestrando as etapas entre o time interno, o cliente e quem atua na integração (ERP). • Manter o rigor na atualização do Salesforce, garantindo que o histórico de decisões, riscos e avanços do projeto estejam registrados para toda a Mercos. • Colaborar com o squad para otimizar playbooks e processos, focando sempre em reduzir o tempo de projeto sem perder a qualidade da entrega.

Job Requirements

  • Experiência em processos de onboarding ou sucesso do cliente (CS) em soluções SaaS B2B.
  • Capacidade de diagnosticar necessidades de negócio e adaptá-las de acordo com as funcionalidades do software.
  • Organização para lidar com múltiplas contas, prazos e SLAs de resposta.
  • Entendimento de como a implantação impacta o engajamento e a retenção (churn).
  • Ter conhecimento do funcionamento dos segmentos: representante comercial, distribuidoras e indústrias
  • Capacidade analítica para interpretar cohorts e sugerir melhorias estratégicas na jornada.
  • Uso de IA generativa para otimização de fluxos de trabalho e produtividade.

Benefits

  • 💰PLR - Programa de Participação nos Lucros e Resultados
  • 🍎Auxilio Home-office + Vale alimentação/refeição no cartão de benefícios flexíveis Caju
  • 🤑Orçamento para montar seu home office.
  • 🚑Plano de Saúde e Odontológico com cobertura nacional
  • 👩🏽‍⚕️Acesso à Moodar para atendimento psicológico online (benefício extensivo à família)
  • 💻Acesso à plataforma educacional com bolsa integral para graduação, pós graduação, cursos livres, idiomas e MBA.
  • 🏋🏼‍♀️Wellhub (antiga Gympass): App com acesso a parceiros para atividades físicas (academias) e parceiros para o bem-estar físico, emocional e nutricional de você e da sua família!

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