Role Description Dictaminación y resolución de las aclaraciones de los clientes por CC & APP. Gestor de recuperaciones por medio de los contra cargos nacionales e internacionales. Atención de controversias PROFEECO/CONDUSEF Generador de Inputs para reportes regulatorios. Responsabilidades: - Analizar y dictaminar en el tiempo establecido la solicitud de aclaraciones por parte de los clientes Spin. - Gestionar tiras Auditoras y comprobantes de compras ante Prosa. - Gestionar y dar seguimiento a contracargos de acuerdo a las reglas CID cuando sea requerido. - Realizar contracargos ante Visa para las aclaraciones internacionales. - Identificar y dar seguimiento a incidencias relacionadas con afectaciones a la cuenta del cliente. - Realizar abonos anticipados para cargos no reconocidos. - Solicitar y dar seguimiento a abonos manuales cuando se requieran. - Actualización y análisis de reportería de aclaraciones y Dashboard. - Seguimiento de recuperaciones y costos del área por el contracargos y peticiones de soporte. - Realizar el dictamen de la aclaración para informar al cliente vía correo electrónico, así como realizar envío masivo de correos con dictamen o solicitud carta de aclaración según sea requerido. - Atención a casos especializados por UNE, CONDUSEF y PROFECO cumpliendo con tiempos y formas. - Realizar análisis y canalizar las aclaraciones que presenten riesgo a Prevención de Fraudes / SI para su análisis y dictaminación. - Solicitar Tiras Auditoras y comprobantes de compras. Company Description En Spin estamos comprometidos con construir un lugar de trabajo diverso e inclusivo. Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.

Role Description Reporting Analyst will deliver accurate, timely, and actionable reporting that supports business decisions and client outcomes. This role partners with internal and external stakeholders to translate business questions into clear analysis, manage a high volume of varied reporting requests, and ensure outputs are accurate, well-documented, and fit for business use. The ideal candidate is energized by solving diverse data problems, communicates proactively, treats data quality and privacy as non-negotiable, and brings a service-oriented mindset to supporting stakeholders and teammates. - Ad hoc reporting - Respond to ad hoc data requests from stakeholders, translating business questions into clean, accurate analysis with appropriate context. - Receive, triage, and fulfill the ad hoc requests within established SLA targets. - Maintain a request queue, communicate status proactively, and flag capacity conflicts during peak periods. - Identify recurring ad hoc requests and escalate candidates for automation or standard report development. - Handle sensitive data, including PHI and/or PII, in accordance with company policies, privacy standards, and applicable regulatory requirements. - Data Quality & Process Improvement - Perform data validation, reconciliation, and quality checks to ensure outputs are accurate, complete, and fit for business use. - Monitor re-run rates and analyze root causes; partner with the data visualization team to close self-service reporting gaps that drive ad hoc volume. - Document report specifications, data dictionaries, and business logic for all standard and recurring outputs. - Contribute to data catalog initiatives. - Technical Skills - Write production-quality SQL to extract, transform, and validate data from multiple sources. - Use Python for data wrangling, automation of recurring processes, statistical analysis, and lightweight tooling. - Maintain a personal queue of both ad hoc and recurring work, managing competing priorities transparently and proactively. - Document your work — queries, logic, and outputs — so your analyses are reproducible and your teammates aren't starting from scratch. - Build and maintain a library of parameterized report templates to reduce per-request development time. Qualifications - Education & Experience: - 2 - 5 years experience in a reporting analyst role, ideally in a client-facing or multi-stakeholder environment in financial services or healthcare. - Experience managing a high volume, varied requests across multiple stakeholder types. - Bachelor’s Degree in Data Analytics, Information Systems, Statistics, Mathematics, Computer Science, Engineering, Data Science, or similar. - Skills & Abilities: - Strong, production-quality SQL – experience with complex joins and query optimization. - Proficiency in Python for data manipulation, automation, and analysis. - Use request management tools to track intake, prioritization, status, SLAs and delivery history. - Clear written and verbal communication. - Ability to prioritize under deadline pressure. - High attention to detail and built-in instinct to QA your own work. - Familiarity with data warehouse environments (Snowflake, BigQuery). - Familiarity with AI-assisted coding or analytics tools, such as Claude Code, GitHub Copilot, or similar. - Experience with Git Repo or similar. - Experience with BI platforms (Tableau, Power BI, Looker). - Ability to collaborate with data engineering, data visualization, product, operations, compliance, or account management as appropriate. - Exposure to account management, financial services, and/or healthcare.

Role Description This is a full-time opportunity to join an Analyst team that will play a key role in supporting Totalis Benefits and their clients. You’ll be joining a collaborative, team-oriented environment where you'll grow alongside peers and receive guidance from experienced professionals. In this role, you’ll assist with key aspects of the marketing and client service process, help prepare presentations and analysis, and provide valuable support to senior team members. You’ll also begin building relationships with broker partners and carriers, laying the foundation for a successful career in the employee benefits industry. If you're eager to learn, ready to contribute, and excited about being part of a brand-new team with room to grow, this is a great opportunity to take that next step. Essential Duties and Responsibilities - Manage the Request for Proposal Process including but limited to: - Gathering necessary marketing materials needed for a clean quote submission from our broker partners. - Prepare RFP and send to carriers, using appropriate tools such as Excel or other rating engines. - Collaborating and negotiating with carriers on quotes. - Organizing all data into a marketing analysis format. - Provide broker partners with a recommendation driven by RFP analysis. - Ensure all client data is entered into the appropriate system in a timely manner and that documents are stored appropriately in file system. - Understand, interpret and articulate carrier and vendor responses to broker partners. - Develop effective relationships with broker partners and carrier contacts. - Deliver sold case notice to appropriate carriers when coverage moves/sells. Qualifications - Familiarity with ancillary benefit plan designs, contracts, carrier offerings, benefits marketplaces, and current industry trends is a plus. - Detail oriented. - Strong organizational skills. - Comfortable learning and using new technologies and systems. - Ability to express ideas clearly in both written and oral communications. - Effective time management and decision making skills. - Expert-level Microsoft Excel and PowerPoint skills. - Diligent follow up skills. Requirements - Bachelor's degree and internship experience OR high school diploma with at least 4 years of direct group benefits experience. - Experienced in Excel utilizing advanced formulas, pivot tables, and data analysis tools. - Strong interest in employee benefits and the insurance industry. Benefits - Competitive salary. - PTO & paid holidays. - 401(k) with match. - Exclusive discount programs. - Health & wellness programs. - Performance-based incentives.

Role Description This role will play a critical part in helping CookUnity become a more nutrition-forward, science-backed food business by supporting nutrition standards, meal classification, ingredient audits, nutrient optimization initiatives, legal claims documentation, and chef-facing nutrition tools. This position is ideal for a Nutritionist/Dietitian who is passionate about food science, nutrition standards, ingredient transparency, nutrient optimization, and translating nutrition knowledge into practical tools for culinary teams. You enjoy being part of a team and understand that the impact of your work will help improve CookUnity’s meals, ingredients, nutrition communication, and overall eater experience. Responsibilities - Nutrition Standards and Meal Classification Support: - Support the development, documentation, and implementation of CookUnity’s Core Line Nutrition Standards and meal classification framework. - Assist in classifying active Core Line meals according to the new nutrition standards and process-level classification logic. - Review recipe and nutrition data to identify whether meals meet defined nutritional criteria. - Help maintain clear records of meal classification status, gaps, exceptions, and follow-up actions. - Collaborate with Culinary, Nutrition, Legal, Menu, and Data teams to ensure standards are applied consistently. - Nutrient Optimization Tools and Playbook Support: - Support updates to CookUnity’s Nutrition Standards + Legal Claims Playbook. - Assist in organizing chef-facing nutrition guidelines, claiming criteria, nutrient optimization tips, and practical recipe improvement recommendations. - Help update internal tools, including CookUnity’s internal and proprietary AI tools, with the latest nutrition standards, classification logic, and nutrient-optimization guidance. - Translate nutrition science into clear, actionable recommendations for chefs and internal stakeholders. - Maintain documentation to ensure nutrition guidance is accurate, consistent, and easy to use. - Ingredient Specification Screening and Standardization: - Screen priority ingredient specifications against CookUnity’s Nutrient Optimization criteria. - Identify gaps between current ingredient specifications and desired nutrition or ingredient integrity standards. - Support the standardization of priority ingredients by reviewing nutrition facts, ingredient labels, additives, claims, and specification documents. - Help organize findings and recommendations for ingredient upgrades, reformulations, or vendor follow-ups. - Maintain ingredient tracking files and dashboards to monitor progress across priority ingredient specs. - Recipe, Cooking Method, and Nutrient-Retention Research Support: - Assist in preparing documentation for MVP kitchen pilots comparing current versus optimized cooking methods. - Help collect, organize, and analyze pilot results, including nutritional impact, operational feasibility, and chef feedback. - Support lab test documentation for cooking-method replacements, including nutrient-retention impact and recommendation summaries. - Help prepare scale, iterate, or reject recommendations based on pilot and lab validation results. - Eater-Facing Nutrition Education Support: - Support the creation of eater-facing education related to nutrient preservation, including reheating, storage, and leftovers best practices. - Help draft clear, science-backed educational content for customer communication channels such as CRM, FAQs, website content, flyers, or other agreed formats. - Ensure consumer-facing content is accurate, simple, brand-aligned, and legally appropriate. - Collaborate with Culinary Nutrition, Marketing, CRM, Legal, and Customer Experience teams as needed. - Legal Claims and Nutrition Communication Audits: - Help keep CookUnity’s Nutrition Standards + Legal Claims Playbook updated. - Support the development of claim standards checklists for nutrition, ingredient, and health-related communications. - Assist in auditing high-impact communication channels such as meal descriptions, website content, meal names, CRM, PR materials, and other customer-facing assets. - Document potential claim risks, inconsistencies, or improvement opportunities. - Support preparation of reports with findings and corrective action recommendations for key stakeholders. - Ingredients Integrity Audit Support: - Support the development and implementation of CookUnity’s Ingredients Integrity Audit Standards. - Assist in auditing ingredients for label accuracy, ingredient declaration accuracy, nutrition facts validation, and alignment with internal standards. - Help review Recipe Management System ingredient data, ingredient labels, nutrition facts labels, specifications, and vendor-provided documentation. - Support classification of ingredients by category, impact level, integrity criteria, and compliance status. - Help build a baseline of ingredient integrity across CookUnity’s ingredient portfolio. Qualifications - Nutritionist/Dietitian degree, or advanced student close to graduation. - 1–2 years of previous experience in nutrition, food labeling, recipe analysis, ingredient review, food science, quality, or data entry roles. - Strong understanding of nutrition principles, nutrient analysis, ingredient labels, nutrition facts panels, and food composition. - Experience reviewing recipes, ingredients, food labels, or nutrition databases is preferred. - Intermediate/advanced user of Google Sheets/Excel and AI tools such as ChatGPT and Claude. - Ability to organize large amounts of nutrition, recipe, and ingredient data with accuracy. - Excellent written and spoken English, as CookUnity’s HQ is located in the USA and the role will interact with global teams. - Experience in the food industry, culinary operations, meal delivery, food service, or CPG is a plus. - Knowledge of food regulations, nutrition claims, allergens, additives, or food labeling standards is a plus. - Knowledge of US Dietary Guidelines and FDA labeling requirements preferred. Benefits - 💸 Get paid in USD - 🗺 Work remotely: design the life that you want - ⛱ Enjoy 15 days of vacation each year from the start date - 🎄 16 fully paid Argentinean holidays - 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider - 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical - 🐣 Paid Family leave - 🕯 Compassionate Leave: 3-5 days each time the need arises - 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform - 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. - 🧑‍🏫 Personalized English coach