• Become an expert in ServiceTitan Pro Products, specifically Conduit Tech - a LiDAR-powered HVAC sales and design platform. • Collaborate closely with the Senior Directors of the Conduit team to assume responsibility for new and existing customer relationships. • Design and implement creative strategies to roll Conduit out to new strategic customers, boost adoption, and encourage engagement of the Conduit platform. • Guide clients through the implementation, configuration, and training of Conduit. • Manage complex timelines with multiple stakeholders, branches, and departments, ensuring clients launch within agreed timeframes. • Partner with ServiceTitan Customer Success Managers to manage a book of business focused on driving Pro Product success, retention, and ROI. • Analyze Conduit adoption data and account trends to identify actionable insights, custom solutions, and potential risks. • Work closely with users and managers at our clients to understand their needs and recommend optimal settings based on industry best practices. • Engage actively in a feedback loop with Conduit’s product teams to effectively translate customer experience and quality of life needs. • Iterate frequently on processes in a fast-paced, startup-like environment with high ownership and opportunity for impact.

Role Description We are seeking an exceptionally motivated, results-driven Virtual Patient Care Coordinator & Lead Specialist to support a high-growth, out-of-network private dental practice. This role is uniquely structured for a dedicated administrative professional who thrives on database growth and patient outreach. You will serve as our dedicated Outbound Growth Engine. Your primary focus will be mining our existing database to reactivate overdue recall patients and aggressively following up on a robust pipeline of digital marketing leads. Your goal is to maximize provider production and keep our hygiene chairs completely filled. Core Responsibilities: - Outbound Growth & Patient Activation (Primary Focus) - Database Reactivation: Systematically work through a robust, 30-page patient recall backlog to reconnect with inactive patients and get them back on the schedule. - Marketing Lead Conversion: Take complete ownership of a high-volume pipeline containing 3,000+ digital marketing leads, utilizing Fuse EMR and the Mango Voice system to rapidly call, text, and email prospects. - Hygiene Schedule Optimization: Proactively book routine cleanings, deep cleanings, and preventative care appointments to keep our full-time and part-time hygiene chairs completely optimized. - Treatment Presentation Support: Identify patients with outstanding, uncompleted treatment plans (including high-value services like implants, full-mouth cases, wisdom teeth, and clear aligners) and guide them to book their procedures. - Out-of-Network Insurance Coordination - OON Benefits Verification: Perform rigorous front-end insurance eligibility and breakdown checks for out-of-network PPO plans and specific insurance payer lines. - Financial Transparency: Accurately document patient insurance profiles within Fuse EMR so the on-site team can seamlessly present clear out-of-pocket estimations to patients. Qualifications - U.S. Dental Domain Expertise: Minimum 2–3+ years of administrative front-office experience working inside a U.S.-based dental practice. - Advanced Lead Management: Proven experience handling high-volume outbound calling, lead tracking, and converting digital marketing inquiries into booked appointments. - Out-of-Network (OON) Literacy: Thorough understanding of how to verify out-of-network dental benefits, fee schedules, and commercial PPO maximums. - Phonetic Clarity: Flawless verbal and written English communication skills. Must possess an exceptionally warm, professional, and easy-to-understand phone presence. - Remote Workspace: A secure, completely silent home office environment equipped with high-speed internet, a modern computer setup, and a professional noise-canceling headset. Strongly Preferred Experience - Direct, hands-on operational experience using Fuse EMR and the Mango Voice platform. - Prior experience collaborating with external dental marketing agencies (e.g., managing lead flows from Facebook/Google Ads). - A solid baseline understanding of specialized dental procedures, specifically dental implants, surgical wisdom teeth extractions, and clear aligner therapies.

Title: Senior Product Specialist - Remote, Colorado, United States of America - Milwaukee, Wisconsin, United States of America - Madison, Wisconsin, United States of America - Minneapolis, Minnesota, United States of America Full time Remote Are you an experienced and technical laboratory sales professional who enjoys helping customers achieve their clinical, operational and financial goals? If you are, then this is the role for you! As a Senior Product Specialist-Specialty Diagnostics, you will be responsible for selling diagnostic capital equipment and consumables to our healthcare partners. In this role, you will partner with our Fisher Healthcare selling team and customers, driving revenue growth within a defined territory for our innovative Specialty Diagnostics portfolio. This role requires focus on finding new business and rapidly growing our current customer testing needs. Key Responsibilities: - Deliver an outstanding customer experience passionate about supporting our customers with their laboratory goals - Support multiple sales representatives by providing information specific to our diagnostics portfolio, including technical information/presentations, product recommendations for customer applications, and other technical support - Prospecting new customers and opportunities in addition to growing our existing customer portfolio - Execute the sales cycle and process in a manner that drives results, professional, ethical, persuasive and leads the customer to action - Develop, present and implement sales strategies and plans to expand business within assigned territory using Salesforce and other CRM tools for effective customer and business strategy management - Continuously improve knowledge of the clinical chemistry, immunoassay and microbiology market, its trends and our competitors - Independently make decisions while using available resources to meet customer needs - Team oriented - work with a cross-functional team of supplier and internal partners - Positively represent Thermo Fisher Scientific at all times throughout customer locations REQUIREMENTS: - Minimum of 3+ years of healthcare sales, medical device, or capital equipment sales, preferably in Clinical Diagnostics - Bachelor’s degree required, preferably in the sciences, M.S. preferred - Excellent interpersonal, collaboration, communication, and negotiation skills - Must be willing and able to travel ~50% of the time - Demonstrate the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement. - Deep technical knowledge of assigned product portfolio and applications - Strong understanding of laboratory workflows and customer requirements - Demonstrated success in meeting or exceeding sales targets - Excellent presentation and communication skills, with ability to explain complex technical concepts - Experience using CRM systems (e.g., Salesforce) and Microsoft Office Suite - Strong analytical and strategic planning capabilities - Ability to work both independently and collaboratively in a matrix environment - Strong relationship building and negotiation skills - Ability to analyze market trends and competitive landscape Compensation and Benefits The salary range estimated for this position based in Colorado is $73,700.00–$100,900.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

• Delivering system configuration consultancy and onboarding support for new and existing customers • Leading online and on-site training sessions tailored to each organisation's workflows and operational needs • Asking the right questions to understand customer workflows and needs • Working with customers to produce detailed custom report and development specification documents • Engaging customers about system connectivity and improved workflows • Embracing AI tools in delivery • Providing telephone and email support as part of the helpdesk offering • Supporting the Sales team with prospects needing specialist knowledge • Building strong customer relationships for engagement and adoption • Contributing to documentation, training materials, and knowledge resources