Role Description We are seeking an exceptionally motivated, results-driven Virtual Patient Care Coordinator & Lead Specialist to support a high-growth, out-of-network private dental practice. This role is uniquely structured for a dedicated administrative professional who thrives on database growth and patient outreach. You will serve as our dedicated Outbound Growth Engine. Your primary focus will be mining our existing database to reactivate overdue recall patients and aggressively following up on a robust pipeline of digital marketing leads. Your goal is to maximize provider production and keep our hygiene chairs completely filled. Core Responsibilities: - Outbound Growth & Patient Activation (Primary Focus) - Database Reactivation: Systematically work through a robust, 30-page patient recall backlog to reconnect with inactive patients and get them back on the schedule. - Marketing Lead Conversion: Take complete ownership of a high-volume pipeline containing 3,000+ digital marketing leads, utilizing Fuse EMR and the Mango Voice system to rapidly call, text, and email prospects. - Hygiene Schedule Optimization: Proactively book routine cleanings, deep cleanings, and preventative care appointments to keep our full-time and part-time hygiene chairs completely optimized. - Treatment Presentation Support: Identify patients with outstanding, uncompleted treatment plans (including high-value services like implants, full-mouth cases, wisdom teeth, and clear aligners) and guide them to book their procedures. - Out-of-Network Insurance Coordination - OON Benefits Verification: Perform rigorous front-end insurance eligibility and breakdown checks for out-of-network PPO plans and specific insurance payer lines. - Financial Transparency: Accurately document patient insurance profiles within Fuse EMR so the on-site team can seamlessly present clear out-of-pocket estimations to patients. Qualifications - U.S. Dental Domain Expertise: Minimum 2–3+ years of administrative front-office experience working inside a U.S.-based dental practice. - Advanced Lead Management: Proven experience handling high-volume outbound calling, lead tracking, and converting digital marketing inquiries into booked appointments. - Out-of-Network (OON) Literacy: Thorough understanding of how to verify out-of-network dental benefits, fee schedules, and commercial PPO maximums. - Phonetic Clarity: Flawless verbal and written English communication skills. Must possess an exceptionally warm, professional, and easy-to-understand phone presence. - Remote Workspace: A secure, completely silent home office environment equipped with high-speed internet, a modern computer setup, and a professional noise-canceling headset. Strongly Preferred Experience - Direct, hands-on operational experience using Fuse EMR and the Mango Voice platform. - Prior experience collaborating with external dental marketing agencies (e.g., managing lead flows from Facebook/Google Ads). - A solid baseline understanding of specialized dental procedures, specifically dental implants, surgical wisdom teeth extractions, and clear aligner therapies.

Title: Senior Product Specialist - Remote, Colorado, United States of America - Milwaukee, Wisconsin, United States of America - Madison, Wisconsin, United States of America - Minneapolis, Minnesota, United States of America Full time Remote Are you an experienced and technical laboratory sales professional who enjoys helping customers achieve their clinical, operational and financial goals? If you are, then this is the role for you! As a Senior Product Specialist-Specialty Diagnostics, you will be responsible for selling diagnostic capital equipment and consumables to our healthcare partners. In this role, you will partner with our Fisher Healthcare selling team and customers, driving revenue growth within a defined territory for our innovative Specialty Diagnostics portfolio. This role requires focus on finding new business and rapidly growing our current customer testing needs. Key Responsibilities: - Deliver an outstanding customer experience passionate about supporting our customers with their laboratory goals - Support multiple sales representatives by providing information specific to our diagnostics portfolio, including technical information/presentations, product recommendations for customer applications, and other technical support - Prospecting new customers and opportunities in addition to growing our existing customer portfolio - Execute the sales cycle and process in a manner that drives results, professional, ethical, persuasive and leads the customer to action - Develop, present and implement sales strategies and plans to expand business within assigned territory using Salesforce and other CRM tools for effective customer and business strategy management - Continuously improve knowledge of the clinical chemistry, immunoassay and microbiology market, its trends and our competitors - Independently make decisions while using available resources to meet customer needs - Team oriented - work with a cross-functional team of supplier and internal partners - Positively represent Thermo Fisher Scientific at all times throughout customer locations REQUIREMENTS: - Minimum of 3+ years of healthcare sales, medical device, or capital equipment sales, preferably in Clinical Diagnostics - Bachelor’s degree required, preferably in the sciences, M.S. preferred - Excellent interpersonal, collaboration, communication, and negotiation skills - Must be willing and able to travel ~50% of the time - Demonstrate the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement. - Deep technical knowledge of assigned product portfolio and applications - Strong understanding of laboratory workflows and customer requirements - Demonstrated success in meeting or exceeding sales targets - Excellent presentation and communication skills, with ability to explain complex technical concepts - Experience using CRM systems (e.g., Salesforce) and Microsoft Office Suite - Strong analytical and strategic planning capabilities - Ability to work both independently and collaboratively in a matrix environment - Strong relationship building and negotiation skills - Ability to analyze market trends and competitive landscape Compensation and Benefits The salary range estimated for this position based in Colorado is $73,700.00–$100,900.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

• Delivering system configuration consultancy and onboarding support for new and existing customers • Leading online and on-site training sessions tailored to each organisation's workflows and operational needs • Asking the right questions to understand customer workflows and needs • Working with customers to produce detailed custom report and development specification documents • Engaging customers about system connectivity and improved workflows • Embracing AI tools in delivery • Providing telephone and email support as part of the helpdesk offering • Supporting the Sales team with prospects needing specialist knowledge • Building strong customer relationships for engagement and adoption • Contributing to documentation, training materials, and knowledge resources

Title: Sr. Clinical Product Development Specialist Location: Remote, United States Category: Sales Req ID: 1142 Location: Burlington, MA, US, 01803 Remote, US Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. NHA is building the next generation of allied health professionals. Since 1989, we have helped over 1.25 million people access a better future in healthcare. From innovative learning solutions to certification and career development, we partner with individuals, educators and employers to elevate the learning experience, ensure practice and career readiness and drive positive outcomes for the industry, allied health professionals, and ultimately patients. NHA is a brand in Ascend Learning's healthcare segment. WHAT YOU'LL DO The Senior Clinical Product Development Specialist will join an entrepreneurial, innovative team focused on establishing a new set of solutions that serve the healthcare provider market. This role collaborates with the National Heathcareer Association (NHA) organization to understand the organization's educational needs and solutions needed to meet those needs based on staffing and other KPIs identified. WHERE YOU'LL WORK This position will work remote in the United States but may be expected to travel approximately 10% annually. HOW YOU'LL SPEND YOUR TIME - Lead planning and development of allied health onboarding programs to meet client needs - Work with client's education and/or professional development team to develop timelines, ensure buy-in and adoption of purchased solutions - Collaborate with client and team leaders to identify their teams' unmet or future needs - Understand needs of clinical professional development for healthcare systems and be able to articulate those needs and develop plans to present to client including C-suite presentation experience - Stay up to date on evidence-based practice in health sciences, including allied health, nursing and medicine, and adult learning strategies - Collaborate with NHA product delivery team, development team, UX team, etc., to design and develop solutions that are easy to use and meet the needs of the client and bring to market - Identify AI opportunities to enhance satisfaction with workflows and advance implementation timelines for customers in the NHA Health Sciences product development team - Streamline consultative service processes to enable scalability and promote efficiencies without sacrificing product integrity - Expand reach to the healthcare workforce by introducing potential partnership opportunities with nationally recognized healthcare professional organizations - Drive innovation as a subject matter expert in the development and piloting of adaptive competencies for hospitals and health systems - Experience in designing innovative models of care in collaboration with academic practice partners and healthcare systems to address workforce shortage needs - Maintain familiarity with and allied health professional development resources, like nursing schools, professional associations, continuing education providers, and literature - Navigate educational technology, in depth knowledge of learning management systems - Extensive knowledge and experience of clinical program development within acute care settings - Subject matter expert regarding regulatory and accreditation standards, including but not limited to Magnet, CMS, Joint Commission, quality - Collaborate with cross functional team members from allied health, nursing and medicine - Contribute to clinical allied health content development based on expertise and identified market needs - Collaborate with product owners providing ideation/development of educational offerings aimed at mitigating the theory to practice gaps, upskilling the workforce, and improving patient care outcomes WHAT YOU'LL NEED - Master's degree required; Master's in Nursing or Healthcare Education strongly preferred - 3+ years of clinical experience in a hospital/health system as a Clinical Instructor (or similar) strongly preferred - Certification and/or Licensure to practice in a health science role is preferred; CPHQ, Continuing education experience a plus - PND-BC preferred - Travel up to 10% required BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.