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The operating system for the trades
Product Specialist, Scheduling
Location
California + 8 moreAll locations: California | Connecticut | District Of Columbia | New Jersey | New York | Maryland | Massachusetts | Virginia | Washington
Posted
3 days ago
Salary
$70.5K - $105.7K / year
Seniority
Mid Level
Job Description
Product Specialist, Scheduling
ServiceTitan
• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment. • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks. • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit. • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants. • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes. • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption. • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.
Job Requirements
- 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
- BA/BS degree preferred.
- Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
- Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
- Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
- Intermediate level understanding of value drivers in recurring revenue business models.
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly and peer-nominated awards
- Company-paid medical, dental, and vision with 100% employer paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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