Role Description We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by utilizing a high level of system, process and cross departmental knowledge to provide a world class experience. The Representative will play a pivotal role in assisting with customer satisfaction and complex problems based on customer needs. The representative will report directly to the Customer Service Supervisor and will support the contact center’s strategic initiatives and operational activities, stepping in where necessary to ensure the team’s success. Qualifications - Strong verbal and written communication skills - Must have basic math and computer skills - Ability to multi-task and be detail oriented - Ability to think strategically and to lead with a customer centric mindset - Data driven and comfortable in an environment with heavy emphasis on customer service and satisfaction metrics - Results oriented with a strong sense of accountability and urgency - Customer service experience preferred Requirements - Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer - Accurately process transactions, educate customers and focus on problem resolution via phone, chat and email communication channels - Promote and sustain positive relationships with both internal and external customers through active participation in training and peer to peer coaching initiatives - Ability to meet or exceed KPIs, department and team level goals on a consistent basis - Participates in assigned projects and consistently meet department goals - Support activities for the department as needed - Manage incoming customer inquiries via phone, email chat with a focus on one contact resolution - Identify gaps in process and procedures and prioritize escalation of urgent issues in an effective manner - Actively participate in a team oriented environment with a focus on a “One Team, One Heart” mentality - Take ownership of challenges, addressing and resolving issues promptly to maintain individual performance and satisfaction Benefits - Monday-Friday, (9am - 6pm (central) or 10am - 7pm (central) - Full-time - Remote position - $44,000 (CAD) Working Environment This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. Equal Opportunity Employer S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants.

Location: Houston, United States of America | Home-basedFlagstaff, United States of America | Home-basedKansas City, United States of America | Home-basedLas Vegas, United States of America | Home-basedMiami, United States of America | Home-basedNewark, United States of America | Home-based Job Description: As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contact Patient Support Medical Claims Processing Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Job Responsibilities: - Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected - Exceptional organizational skills are required - May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center - Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary - Ability to work 40 hours per week (shift available: 10:00am - 7:00pm ET) under moderate supervision Minimum Education & Experience: - High School Diploma or equivalent - Experience in claim processing required - Medical Billing Certification required - Coding Certification required - Ability to interpret Explanation of Benefits (EOB) - HIPPA certified - Customer Service Experience preferred - Pharmacy Technician experience preferred - Bi-lingual (English/Spanish) preferred To be eligible for this position, you must reside in the same country where the job is located. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. #LI-CES #LI-REMOTE #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description - Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues. - Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365). - Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution. - Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels. - Manage finished goods inventory and monitor order status to support successful customer fulfillment. - Support customer setup, item setup, and maintenance of customer and product master data. - Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify. - Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints. - Monitor open orders, inventory availability, inventory aging, and customer-specific requirements. - Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements. - Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance. Qualifications - 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment. - Hands-on experience with Microsoft Dynamics 365 (D365) ERP. - Experience processing customer orders through EDI. - Experience supporting retail customers, distributors, wholesalers, or national accounts. - Strong understanding of inventory management, logistics, fulfillment, and supply chain processes. - Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis. - Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. - Strong communication and problem-solving skills with a proactive, solutions-oriented approach. Requirements - Location: Remote, USA - Hours: Full Time (40 hours a week), 5 months, Contract - Manager: Customer Service Manager - Candidates must be authorized to work in the United States without sponsorship.

Role Description Exciting remote opportunity to join an expanded centralized clinical team supporting BJC Medical Group primary care clinics in a team lead role! The Clinical Rep, Cust Svc (Access Ctr) provides remote clinical support by performing a variety of clinical duties such as: - Managing medication refill requests - Prior authorizations - Responding to patient messages through the electronic health record (e.g., MyChart) Working under the direction of licensed providers, this position requires strong clinical judgment within scope, attention to detail, and efficient inbox management in a fast-paced ambulatory environment. Monday through Friday 8 a.m. to 4:30 p.m. Qualifications - High School Diploma or GED - 5-10 years of experience - No supervisor experience required - Associate's Degree preferred - Less than 2 years of supervisor experience preferred Requirements - Manages a high volume of incoming calls from patients, healthcare providers and facilities for various reasons, including scheduling appointments, refilling medications, obtaining insurance referrals, and more. - Leverages critical thinking with speed and accuracy to identify the reason for the call and take appropriate action. - Navigates the electronic health record to obtain and validate historical information. - Schedules patient visits based on complex provider preferences and verifies insurance eligibility. - Manages calls within established performance and customer service standards. - Assists with candidate interviews and provides training and coaching to team members. - Completes proactive quality audits of performance standards and reports operational performance metrics. - Ability to work in a constant state of alertness and in a safe manner is essential. Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date - Disability insurance paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays, and personal time - Adoption assistance