• Review, assign, and track work orders in client systems (e.g., AppFolio, Yardi, Buildium) • Communicate with tenants, vendors, and contractors to schedule and confirm maintenance requests • Monitor progress of jobs and ensure timely completion with proper documentation • Track expenses, invoices, and operational costs related to property portfolios • Assist with accounts payable/receivable and basic reporting • Prepare investor-ready reports with KPIs and portfolio summaries • Support leadership with scheduling, follow-ups, and communication workflows • Maintain CRM hygiene and ensure data accuracy across platforms

• Provide various levels of administrative support across the PMO team and Operations • Schedule meetings, field phone calls, coordinate events, and direct staff to appropriate resources • Assist with developing trip reports, scheduling visits, and office management • Ensure proper disposition of significant administration workload to maintain pace and scale of ongoing operations • Manage travel for employees by assisting with pre-travel requirements and gaining government approval through CACI’s automated travel approval process • Coordinate with the PMO shop to ensure there is adequate funding for each travel request • Track and ensure a Trip Report is submitted for each trip • Ensure all travel activities comply with DoD regulations, Joint Travel Regulations (JTR), Federal Travel Regulations (FTR), and company policies • Conduct regular audits and reviews of travel documentation • Update and maintain personal information on all deployed personnel throughout their deployment or TDY • Maintain accurate and up-to-date records of all travel-related documentation and track execution of plans • Assist in the development and update of OCONUS travel policies and procedures.

• Answer inbound calls professionally and promptly** • Use approved greetings and scripts** • Schedule service calls and inspections** • Confirm appointments and communicate updates** • Maintain high customer experience standards** • Compile and manage daily call runs** • Support dispatch coordination and routing** • Fill schedule gaps when cancellations occur** • Notify customers proactively of changes** • Ensure technician utilization remains high** • Track daily sales averages** • Monitor closing ratios** • Maintain accurate CRM records** • Update operational dashboards** • Support reporting visibility** • Track service agreement renewals** • Schedule maintenance appointments** • Follow up with membership clients** • Protect recurring revenue streams** • Assist with invoicing coordination** • Support payment tracking** • Maintain organized digital records** • Assist with reporting and operational tasks

Job DetailsLevel: ExperiencedJob Location: REMOTE (United States) - Remote, VA 22211Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Occasionally Job Shift: DayJob Category: Professional ServicesBMA is seeking a Administrative Support Senior to support the DLA JETS Defense Agencies Initiative (DIA) Program Management Office (PMO) program. This is a fully remote position and contingent on contract award. Job Summary BMA is seeking an Administrative Support Senior to support our DIA PMO contract. The Administrative Support – Senior Level provides executive-level administrative, documentation, communications, and governance support to the DLA DAI PMO. Responsible for producing high-quality executive communications, programmatic briefings, technical documentation, and governance artifacts that support acquisition, financial management, internal controls, scheduling, and stakeholder coordination activities. Operating with minimal supervision, acts as a strategic communications and documentation integrator, ensuring information transmitted to senior leadership is accurate, complete, visually compelling, and aligned with DAI program objectives. Functions as a key enabler of PMO efficiency, supporting executive meetings, milestone reviews, financial reporting cycles, audit documentation preparation, and change management initiatives. Primary Duties and Responsibilities include: Provide Executive Communications and Governance Support. Compile, draft, edit, and format reports and briefings. Draft executive communications. Assist in setting up and facilitating executive meetings, IPRs, milestone reviews, and working sessions. Develop meeting agendas, capture minutes, track action items, and report status updates. Ensure materials prepared for leadership approval meet quality standards. Support Presentation and Visual Communications Development. Integrate text, graphics, data tables, and visual elements into cohesive presentations. Develop visually compelling PowerPoint briefings tailored to senior leadership. Translate complex financial, acquisition, or testing data into clear visual dashboards. Create infographics, charts, process flow diagrams, and executive summaries. Provide Documentation Management and Repository Governance. Maintain and organize internal documentation libraries using SharePoint. Ensure documents are version controlled, categorized, current, and accessible. Assemble and format technical manuals, functional descriptions, SOPs, reports, and guides. Provide quality assurance edits for clarity, consistency, and technical alignment. Assist in maintaining records. Provide Financial and Administrative Reporting Support. Support preparation and formatting of budget reports, cost estimates, financial dashboards, and spend plan summaries. Compile relevant data from multiple sources to create consolidated reports. Assist with financial tracking spreadsheets and executive financial presentations. Provide Event and Seminar Coordination. Coordinate logistics for highly visible collaborative events, seminars, and boards. Manage scheduling, stakeholder coordination, and venue preparation. Ensure all briefing materials are finalized and distributed in advance. Facilitate effective communication flow before, during, and after events. Provide Organizational Change Management Support. Support implementation of change management strategies aligned with DAI modernization initiatives. Develop communications materials supporting system updates, process changes, and policy updates. Assist leadership in crafting messaging that guides teams through organizational change. Promote stakeholder alignment and adoption of new processes. Provide Technical Documentation and Analysis Support. Assemble and edit systems, programming, and operations documentation. Analyze information within reports to highlight findings, trends, risks, and recommendations. Prepare summaries and briefing materials. Ensure consistency between documentation, schedules, and financial artifacts. Conduct Cross-Functional Coordination and Execute Multi-Tasking. Coordinate across acquisition, financial, testing, and cybersecurity teams. Deconflict competing priorities under broad guidance. Ensure timely follow-up on action items and document revisions. Serve as a trusted liaison facilitating rapid information exchange. Clearance Requirements There is a Secret Security clearance requirement for this position. Required Skills & Certifications 5+ years of relevant experience supporting executive-level administrative or program management functions. Expert proficiency with SharePoint, Microsoft Word, Excel, and PowerPoint, and IT project management experience using Microsoft and graphic tools. Expert experience coordinating high-visibility seminars, conferences, and program meetings. Demonstrated experience creating, editing, and maintaining technical documentation and executive briefings. Excellent written and oral communication skills with strong visual communication capabilities; ability to draft executive-level communications. Proficiency in organizational change management standards. Ability to multi-task, manage competing priorities, and deliver high-quality outputs under broad guidance. Desired Skills & Certifications Experience supporting DoD or DLA program offices. Experience supporting acquisition milestone reviews or audit readiness efforts. Experience supporting ERP modernization programs. Familiarity with PPBE or financial reporting cycles. Other Duties Able to travel within a week's notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Overview BMA is an employee-owned small business headquartered in Huntsville, AL that provides superior customer service by empowering all levels of our staff to make timely decisions to produce high-quality results. BMA fosters an environment of passion, precision, and dedication in order to fulfill our commitments to our partners, government, and country. Benefits We believe that our employees well-being is paramount to our success so our benefits package has been crafted with that in mind. We offer multiple healthcare coverage options to include low deductible, high deductible, and plans eligible for our Health Savings Account (HSA) option. Along with medical coverage, employees have dental, vision, accident & illness, short- and long-term disability all available to them. BMA proudly maintains a 401(k) plan with an industry leading 6% match that can include profit sharing based on company performance. Lastly, being an employee-owned company means that BMA offers a 100% Employee Stock Ownership Plan (ESOP), providing eligible employees the opportunity to earn stock in BMA, subject to plan eligibility and vesting requirements. AAP & EEO Statement Beshenich Muir & Associates, LLC (BMA) is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law. Qualifications