Role Description We're hiring a new role on behalf of a client to support the improvement and quality of their data in the EMEA Region, as part of a wider migration programme. It is an essential requirement that you have previous experience of syndication (ETL) in InRiver or Salsify PIM systems. In this hands-on role, you will be the key person responsible for ensuring the completeness, quality, and accuracy of data from multiple sources, supporting the timely launch of new products across multiple regions. You’ll play a critical role in QA, validating and cross-checking data across various systems, ensuring it meets the necessary standards for product launches. Key Responsibilities - Data Validation: Ensure that all mandatory product data across core systems is complete, accurate, and up to date. Ensuring QA process is followed across ecommerce platforms. - Data Stewardship: Coordinate with data owners to correct discrepancies in data and ensure consistency across systems. - Problem-Solving: Identify areas where data quality can be improved and work with various teams to implement solutions. - Stakeholder Collaboration: Communicate with stakeholders to clarify data requests and address any data-related issues, ensuring alignment with launch schedules. - Data Tracking & Reporting: Create and manage detailed reports on product data status and product launch progress. Qualifications - Data Management Expertise: Minimum of 5 years of experience working with data management principles and data integrity concepts, including syndication in PIM InRiver or Salsify. - Ecommerce or Retail Experience: Experience working in an ecommerce or retail environment, especially with platforms that serve multiple countries and markets. - Tool Proficiency: Advanced skills in Excel, and other data tools to maintain and manage data inputs and outputs. This includes dashboard creation. - Data Systems Knowledge: Familiarity with a range of data management systems. - Data Lifecycle Understanding: Ability to manage and understand the complete lifecycle of product data from creation to launch. - Analytical & Detail-Oriented: Strong analytical mindset with keen attention to detail and the ability to spot discrepancies or gaps in data. - Communication Skills: Effective communication with both business and technical stakeholders, ensuring clarity in data-related discussions. Requirements - Initial full-time contract to June 2027. - Salary: Up to £400 per day contract or £65k PAYE.

• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment. • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks. • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit. • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants. • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes. • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption. • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

• Collaborate with internal and external teams to support product programs and initiatives related to AI and legal technology solutions • Assist in testing and validation of generative AI technology for legal industry applications • Contribute to understanding our customers’ pain points and goals • Support development of advanced use cases for attorneys utilizing the CoCounsel platform • Provide feedback on CoCounsel’s ongoing performance to engineers and data scientists • Assist senior team members in client engagements, supporting Enterprise clients • Provide support to other Thomson Reuters divisions and teams on select projects

• Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products. • Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements. • Supporting other departments with the pre-release testing of applications. • Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products. • Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness. • Supporting the Sales team with competent and effective customer demonstrations of our products and features. • Contribute to bespoke customer success plans as dedicated members of cross-functional teams. • Assisting on assigned onboarding projects. • Working alongside the Territory Managers and National Technology Manager. • Developing consistent project communication to the customer. • Acting as first point of contact for all product consultant team project issues/queries. • Creating and maintaining accurate documentation accompanying onboarding project rollouts.