• Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment. • Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks. • Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit. • Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants. • Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes. • Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption. • Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.

• Collaborate with internal and external teams to support product programs and initiatives related to AI and legal technology solutions • Assist in testing and validation of generative AI technology for legal industry applications • Contribute to understanding our customers’ pain points and goals • Support development of advanced use cases for attorneys utilizing the CoCounsel platform • Provide feedback on CoCounsel’s ongoing performance to engineers and data scientists • Assist senior team members in client engagements, supporting Enterprise clients • Provide support to other Thomson Reuters divisions and teams on select projects

• Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products. • Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements. • Supporting other departments with the pre-release testing of applications. • Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products. • Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness. • Supporting the Sales team with competent and effective customer demonstrations of our products and features. • Contribute to bespoke customer success plans as dedicated members of cross-functional teams. • Assisting on assigned onboarding projects. • Working alongside the Territory Managers and National Technology Manager. • Developing consistent project communication to the customer. • Acting as first point of contact for all product consultant team project issues/queries. • Creating and maintaining accurate documentation accompanying onboarding project rollouts.

Role Description We seek a detail-oriented and innovative Foundational Literacy Product Specialist to create engaging, research-based literacy products. This role requires expertise in early literacy pedagogy, curriculum design, and publishing practices. The ideal candidate combines strong writing and editing skills with classroom experience and a deep understanding of how children learn to read. The Product Specialist will collaborate with product, editorial, design, and implementation teams to craft high-quality instructional resources, including: - Decodable and high-interest books - Phonics lessons - Teacher guides - Assessments These resources will align with evidence-based practices and meet the needs of diverse student populations. Qualifications - Bachelor's degree in Education, Curriculum & Instruction, Literacy, or related field (Master's preferred) - 5+ years of Pre-K-5 classroom teaching experience with expertise in foundational literacy instruction - Strong knowledge of phonological awareness, phonics, fluency, vocabulary, and comprehension - Exceptional writing, editing, and communication skills - Experience in educational publishing or curriculum product development Requirements - Familiarity with UFLI, LETRS, or other structured literacy programs - Knowledge of bilingual/dual-language literacy instruction - Knowledge of instruction for students with dyslexia and other reading disabilities - Comfort with digital platforms and interactive learning design - Demonstrated experience developing instructional content for publishing or edtech Benefits - Mission-driven company focused on improving literacy and education outcomes - Collaborative and innovative work environment with opportunities for growth and development - Competitive salary and benefits package