• Handle incoming phone calls and process requests • Qualify prospects and prepare information for the sales team • Record and track requests in the CRM • Assign instructors to different assignments • Introduce instructors to learners • Monitor the smooth running of training sessions

Role Description This position is responsible for providing student-centered academic counseling through the student lifecycle and for ensuring the delivery of effective and quality service to students in the following areas: - Course scheduling - Timely response to requests for information - At-risk student interventions - Referrals to University resources This is accomplished through proactively advising students of University’s policies and procedures, assisting students with developing goals and plans for progression through the program of study, and collaborating with Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on the student’s behalf. This position provides comprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience and retention to graduation. Qualifications - Bachelor’s degree in a related field required; Master’s preferred - 3-5 years of academic advising or academic counseling experience - Customer service experience preferred - Strong basic computer software (MS Office) skills - Exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred) - Excellent customer service skills - Strong written and verbal communication skills - Strong interpersonal skills with student and faculty populations - Effective organizational and problem resolution skills - Ability to communicate and effectively act as a member of a team Requirements - Provide individualized proactive advising to all assigned students - Drive student persistence and success through orientation, exposure to the learning platform, effective class scheduling, and monitoring degree progress to graduation - Develop course schedules for new, continuing, transfer, and reentry students aligned with course sequencing in the curriculum - Maintain direct contact with assigned students via phone, text, and e-mail; respond to student inbound communication within established timeframes - Monitor student attendance, grades, academic progress, and financial responsibilities; develop success plans for at-risk students - Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook, and Programmatic Handbooks - Facilitate new student acclimation to the academic environment prior to the first class - Audit student academic records regularly and determine progression towards and candidacy for graduation - Assist students reentering the university after being withdrawn or dismissed with the reinstatement process - Effectively access and perform assigned duties using the Student Information System, Learning Management System, and relevant databases - Maintain compliance with management of student information through adherence to FERPA requirements and Record Management Policies - Participate and successfully complete all academic counselor training and development activities - Mentor new Academic Counselors and participate in onboarding as requested - Other duties as assigned by supervisor Benefits - Medical - Dental - Vision - FSA/HSA - Tuition Assistant Program - Long/Short Term Disability - Life Insurance - Employee Assistance Program - 401K Match - Paid Time Off - 12 Paid Holidays - * includes domestic partner coverage

Role Description Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! - Advise and arrange travel for corporate business customers (both individuals and groups) - Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations - Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided - Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems - Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy - Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics Qualifications - Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel - Passion for excellence in client service, including proactive anticipation of needs - Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) - Professional communication (written and verbal) - Attention to detail - Act with integrity, and look after personal traveler information - Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) - Resolving customer issues quickly and independently - Teamwork and openness to feedback Requirements - Our Traveler Care unit is a 24/7 operation. - Shifts are Mon-Fri 9am-6pm or 10am-7pm Pacific Time Zone. Overtime and On Call work is a requirement, other shifts are weekends, and/or evenings. Benefits - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more!

• Élaborer des stratégies de gestion du changement; • Analyser les impacts organisationnels; • Mettre en place des plans de communication et de mobilisation; • Accompagner les gestionnaires et équipes; • Soutenir l’adoption et la pérennisation des changements; • Concevoir des outils, guides et indicateurs; • Produire des rapports et analyses.