South University is a private institution of higher learning with campuses and educational centers across multiple states. Founded in 1899 as Draughon’s Pract
Academic Counselor II
Location
United States
Posted
13 days ago
Salary
$22 - $27 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Academic Counselor II
South University
Role Description This position is responsible for providing student-centered academic counseling through the student lifecycle and for ensuring the delivery of effective and quality service to students in the following areas: - Course scheduling - Timely response to requests for information - At-risk student interventions - Referrals to University resources This is accomplished through proactively advising students of University’s policies and procedures, assisting students with developing goals and plans for progression through the program of study, and collaborating with Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on the student’s behalf. This position provides comprehensive support services and serves as the primary advocate for the assigned student body, aimed to improve the student experience and retention to graduation. Qualifications - Bachelor’s degree in a related field required; Master’s preferred - 3-5 years of academic advising or academic counseling experience - Customer service experience preferred - Strong basic computer software (MS Office) skills - Exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred) - Excellent customer service skills - Strong written and verbal communication skills - Strong interpersonal skills with student and faculty populations - Effective organizational and problem resolution skills - Ability to communicate and effectively act as a member of a team Requirements - Provide individualized proactive advising to all assigned students - Drive student persistence and success through orientation, exposure to the learning platform, effective class scheduling, and monitoring degree progress to graduation - Develop course schedules for new, continuing, transfer, and reentry students aligned with course sequencing in the curriculum - Maintain direct contact with assigned students via phone, text, and e-mail; respond to student inbound communication within established timeframes - Monitor student attendance, grades, academic progress, and financial responsibilities; develop success plans for at-risk students - Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook, and Programmatic Handbooks - Facilitate new student acclimation to the academic environment prior to the first class - Audit student academic records regularly and determine progression towards and candidacy for graduation - Assist students reentering the university after being withdrawn or dismissed with the reinstatement process - Effectively access and perform assigned duties using the Student Information System, Learning Management System, and relevant databases - Maintain compliance with management of student information through adherence to FERPA requirements and Record Management Policies - Participate and successfully complete all academic counselor training and development activities - Mentor new Academic Counselors and participate in onboarding as requested - Other duties as assigned by supervisor Benefits - Medical - Dental - Vision - FSA/HSA - Tuition Assistant Program - Long/Short Term Disability - Life Insurance - Employee Assistance Program - 401K Match - Paid Time Off - 12 Paid Holidays - * includes domestic partner coverage
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