• Take the on-call escalation when a site hits trouble and triage it virtually, using real knowledge of the team and the systems to decide what to escalate, when, and how to keep the field crew focused without burying them. • Get on a plane when it matters: travel site to site (50%+) to work live incidents and post-incident reviews on the floor, and bring the practices that worked elsewhere with you. • Own root cause analysis on significant events through to closure and track corrective actions to done, killing the underlying class of failure rather than the one instance in front of you. • Read the patterns across the fleet’s incidents and RCAs, push the few highest-value learnings through to closure, and stay honest about what’s achievable and what to drop instead of boiling the ocean. • Carry learnings and practices from one campus to the next so a fix at one site becomes the standard everywhere before the failure repeats. • Write the operational Assessment standard and audit each campus against it, feeding what you find straight back into the corrective-action loop.

• Participate in technical envisioning, technical design, and delivery of assigned projects. • Work with 3Cloud Architects to support project efforts from a technical perspective. • Execute the implementation of designed solutions into client deliverables. • Assist with design and deployment of client workloads into Azure. • Providing technical expertise and support across the following four areas of specialization: • Datacenter Transformation • Azure Infrastructure • DevOps and CI/CI pipelines • Cloud automation

• Design, deploy, and manage Kubernetes clusters • Implement Infrastructure as Code using Terraform • Manage Google Cloud IAM and Workload Identity Federation • Provide incident response and production support • Develop and manage Apigee proxies and policies

• Collaborate with software development teams and support their releases, develop, and maintain CI/CD pipelines. • Design and implement automated infrastructure. • Maintain existing cloud infrastructure/VMs. • Monitor the environment, analyse and solve problems if required. • Utilise your understanding of the Software Development Life Cycle to proactively optimise and automate infrastructure and processes.