Albert and Mackenzie

• Serve as a day-to-day point of contact for clients and supporting ongoing communication and service needs • Coordinate logistics for client meetings, litigation reviews, and educational trainings/webinars • Track and manage action items, and follow-ups to ensure timely completion • Support implementation and adherence to client service instructions and reporting requirements • Act as a problem solver for any client service disruptions • Focuses on building a relationship at every “touch-point” • Act as a central point of contact for attorneys for client-related service needs and internal requests • Coordinate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues impacting service delivery • Assist attorneys with administrative or operational needs tied to client expectations (reporting, presentations, data requests) • Support execution of client-specific initiatives, including presentations, training, settlement days and process rollouts • Assist in developing and maintaining client-facing materials such as reports, presentations, and status summaries • Monitor progress of ongoing projects and ensure alignment with timelines and expectations • Identify service gaps, communication breakdowns, or operational inefficiencies – act as a problem solver - escalate as needed • Proactively follow up on outstanding items to ensure resolution and client satisfaction • Maintain visibility into client activity to support consistency in service delivery across attorneys and offices

• Negotiate with lien claimants • Navigate a case management system • Write reports for clients • Summarize recent case law and updates • Perform other duties as assigned by attorneys

• Represent clients in workers' compensation proceedings • Conduct legal research, analyze complex issues, and draft legal documents • Attend hearings and depositions • Negotiate settlements on behalf of clients • Effectively manage time and follow Firm procedures • Collaborate with all levels both internal and external • Develop and maintain relationships with clients and colleagues