• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements. • Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams. • Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value. • Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets. • Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability. • Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners. • Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue. • Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service. • Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience. • Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value. • Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities. • Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

• Lead the development, enhancement, and ongoing support of technology platforms for the Consumer Warranty Underwriting Program, including systems for policy administration, underwriting, claims, customer service, reporting, and analytics. • Establish technology standards, system requirements, testing processes, and deployment plans to ensure platforms support business growth, transaction volume, new product offerings, and operational performance. • Manage data governance, reporting, dashboards, and analytics capabilities to ensure accurate underwriting, claims, customer, financial, and operational data, while providing visibility into key metrics such as claim costs, loss ratios, profitability, and customer trends. • Oversee system integrations and secure data exchange between LG, LGCNS, Assurant, service providers, retailers, manufacturers, payment processors, vendors, and other third-party partners. • Maintain technology security, compliance, user access controls, disaster recovery, business continuity, vulnerability remediation, and adherence to company policies, regulatory requirements, privacy standards, and Technology SOW obligations. • Manage technology project plans, budgets, timelines, vendor relationships, service levels, contractual obligations, risk mitigation, and cross-functional coordination across business, technology, and vendor teams. • Serve as the primary technology owner for the Consumer Warranty Underwriting Program, ensuring all platforms, vendors, integrations, and processes remain reliable, scalable, secure, compliant, and aligned with business objectives.

Role Description Support multiple lines of business with definition implementation, management, and ongoing governance of marketing technology products. - Support delivery of campaigns via Adobe tools including requirement documentation, content build, journey canvas build, email coding, and testing. - Spearhead journey builds in Adobe tools, including orchestration, decisioning, personalization, segmentation, channels, event creation, audience creation, and QA testing. - Create training materials related to work product including runbooks, knowledge transfer documents, best practice playbook, etc. - Work in a self-directed manner across cross-functional teams to deliver journey builds. - Document, iterate, and manage capability related artifacts across the full lifecycle. - Ensure alignment with business stakeholders and work with cross-functional teams to execute. - Develop and execute comprehensive test plans to ensure the accuracy and effectiveness of marketing automation workflows including email campaigns, customer segmentation, and personalized messaging. Qualifications - Bachelor’s degree in Computer Science, Information Systems Security, Information Technology or related field. - 5 years of progressive post-baccalaureate experience in the job offered or in a Engineer Manager-related occupation. Requirements - Adobe Marketing Automation Tools (Adobe Experience Cloud). - Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). - Consumer marketing, marketing automation, and digital marketing. - Adobe Experience Manager (AEM) and Customer Journey Analytics (CJA) agile environment. - Email coding, HTML coding. - HTML or CSS for building and coding email templates. - Personalization Engines. - Campaign orchestration and journey mapping tools. Benefits - Medical, dental, and vision coverage. - Matching 401k. - Employee stock purchase plan.

• The role of Manager includes the execution of client engagements and internal activities related to SOC 1, SOC 2, and SOC 3 examinations, HIPAA assessments, and external audits of other security and privacy frameworks/standards. • Auditing services related to security, compliance, and attestation services. • Executes the day-to-day activities of IT audit engagements (SOC 1, SOC 2, SOC 3, SOC for cybersecurity) • Evaluate the design and effectiveness of technology controls. • Identifies and communicates IT audit findings to management. • Help identify performance improvement opportunities for assigned clients. • Communicate effectively with the clients and team members. • Participate in client meetings and foster client relationships through proactive communication. • Supervise and provide performance management for IT audit staff working on assigned engagements. • Provide weekly status reports to management. • Proactively communicate to management regarding any potential issues • Train staff in the IT audit team