Role Description We’re looking for a ServiceNow Field Service Management (FSM) Architect to lead the design and delivery of enterprise ServiceNow FSM solutions for our clients. This is a client-facing role that combines deep technical expertise with consulting, solution architecture, and pre-sales responsibilities. You’ll work closely with customers to understand their business processes, design scalable FSM solutions, lead implementation teams, and support pre-sales activities including solutioning, scoping, estimates, and Statements of Work when not actively delivering projects. What You’ll Do - Lead end-to-end ServiceNow FSM implementations from discovery through deployment. - Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible. - Facilitate client workshops to gather requirements and translate business needs into technical solutions. - Provide technical leadership to development teams throughout project delivery. - Review solution designs, configurations, integrations, and customizations to ensure quality and scalability. - Partner with project managers to estimate effort, identify risks, and drive successful project delivery. - Support pre-sales by leading discovery sessions, solution demonstrations, architecture discussions, project scoping, effort estimation, and Statement of Work creation. - Act as a trusted advisor to clients throughout implementation and ongoing platform evolution. - Mentor junior consultants and developers on ServiceNow FSM best practices. Qualifications - 7+ years of ServiceNow implementation experience. - Deep hands-on expertise with ServiceNow Field Service Management (FSM). - Experience designing and implementing enterprise-scale FSM solutions. - Strong understanding of: - Work Orders - Work Order Tasks - Scheduling & Dispatch - Dispatcher Workspace - Mobile Agent - Service Territories - Skills Management - Resource Scheduling - Asset Management - CSDM and CMDB - Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms. - Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog. - Proven experience leading workshops and engaging directly with executive and business stakeholders. - Experience creating project estimates, solution designs, and Statements of Work. - Excellent communication and consulting skills. Requirements - Preferred Qualifications: - Certified System Administrator (CSA) - Certified Implementation Specialist – Field Service Management (CIS-FSM) - Certified Application Developer (CAD) - Certified Technical Architect (CTA) or Certified Master Architect (preferred but not required) Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

Role Description We are looking for a ServiceNow Project Manager who can lead Agile delivery of ServiceNow projects and ensure successful implementation. - Manage end-to-end ServiceNow projects - Serve as Scrum Master, facilitating Agile ceremonies (stand-ups, sprint planning, reviews) - Coordinate with stakeholders, developers, and business teams - Track project progress, risks, and deliverables - Ensure on-time, high-quality ServiceNow releases Qualifications - 3-5+ years of ServiceNow project management experience - Hands-on experience as a Scrum Master - Knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.) - Strong communication and leadership skills Requirements - Scrum Master and/or ServiceNow certifications - PMP Certification - Experience working with Department of Treasury

• Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform • Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives • Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions • Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine • Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns • Establish and enforce platform governance, development standards, and architectural guardrails • Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions • Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability • Design and implement reusable and scalable platform components aligned with ServiceNow best practices • Lead platform lifecycle management, including upgrade planning, regression strategy, and release management • Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control • Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges • Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes • Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

• Design & Build Develop, configure and enhance ServiceNow solutions that power key business functions • Build workflows, automations, and integrations that reduce manual effort and drive efficiency • Deliver & Improve Contribute to sprint ceremonies, testing cycles, and releases • Ensure all code is high quality, reviewed, and aligned with best practices • Maintain & Support Keep ServiceNow systems running smoothly by monitoring performance and resolving issues • Configure platform components including catalog items, business rules, notifications and reports • Respond & Resolve Support escalations, troubleshoot incidents, and help maintain system continuity • Collaborate with technical teams during critical incidents and recommend improvements • Innovate with Automation & AI Experiment with automation tools and AI-driven capabilities • Identify opportunities to streamline workflows and enhance operational processes • Document & Share Create clear, structured documentation and knowledge base content • Share insights and best practices to strengthen team collaboration • Develop & Grow Continuously develop your skills across cloud, automation and security • Support and collaborate with teammates while expanding your own expertise