Role Description We are looking for a ServiceNow Project Manager who can lead Agile delivery of ServiceNow projects and ensure successful implementation. - Manage end-to-end ServiceNow projects - Serve as Scrum Master, facilitating Agile ceremonies (stand-ups, sprint planning, reviews) - Coordinate with stakeholders, developers, and business teams - Track project progress, risks, and deliverables - Ensure on-time, high-quality ServiceNow releases Qualifications - 3-5+ years of ServiceNow project management experience - Hands-on experience as a Scrum Master - Knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.) - Strong communication and leadership skills Requirements - Scrum Master and/or ServiceNow certifications - PMP Certification - Experience working with Department of Treasury

• Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform • Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives • Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions • Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine • Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns • Establish and enforce platform governance, development standards, and architectural guardrails • Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions • Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability • Design and implement reusable and scalable platform components aligned with ServiceNow best practices • Lead platform lifecycle management, including upgrade planning, regression strategy, and release management • Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control • Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges • Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes • Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

• Design & Build Develop, configure and enhance ServiceNow solutions that power key business functions • Build workflows, automations, and integrations that reduce manual effort and drive efficiency • Deliver & Improve Contribute to sprint ceremonies, testing cycles, and releases • Ensure all code is high quality, reviewed, and aligned with best practices • Maintain & Support Keep ServiceNow systems running smoothly by monitoring performance and resolving issues • Configure platform components including catalog items, business rules, notifications and reports • Respond & Resolve Support escalations, troubleshoot incidents, and help maintain system continuity • Collaborate with technical teams during critical incidents and recommend improvements • Innovate with Automation & AI Experiment with automation tools and AI-driven capabilities • Identify opportunities to streamline workflows and enhance operational processes • Document & Share Create clear, structured documentation and knowledge base content • Share insights and best practices to strengthen team collaboration • Develop & Grow Continuously develop your skills across cloud, automation and security • Support and collaborate with teammates while expanding your own expertise

Role Description RapDev LLC., seeks an Associate ServiceNow Developer in Boston, MA to perform the following: - Customization & Configuration: Analyze and configure ServiceNow applications, applying technical expertise to design and implement solutions that enhance platform functionality. This includes utilizing scripting skills to develop custom UI actions, business rules, client scripts, and server-side scripts to extend and optimize system capabilities. - System Integration: Design, implement, and maintain integrations between ServiceNow and other enterprise systems, using APIs and middleware to facilitate data exchange and ensure compatibility between systems, thereby enhancing data flow and operational efficiency. - Troubleshooting & Technical Support: Monitor system performance and troubleshoot issues with ServiceNow applications. Collaborate with cross-functional teams to resolve technical challenges, ensuring system stability, reliability, and timely resolution of issues. - Documentation & Process Improvement: Create detailed technical documentation, including design specifications, coding standards, and deployment procedures. Work to improve service delivery through the automation of routine tasks and streamlining of approval workflows using ServiceNow’s Workflow Editor, Flow Designer, and custom scripting. - System Testing & Monitoring: Continuously test software performance to ensure functionality aligns with business requirements. Monitor and maintain computer systems to ensure they operate effectively and provide ongoing support for system updates and enhancements. Telecommuting permitted from anywhere in the U.S. Qualifications - Master's degree or foreign equivalent in Computer Science, Business Technology Management, or other closely related degrees. - 3 years of experience as a ServiceNow Developer. Requirements - 3 years of experience developing and customizing ServiceNow applications, including Scoped Applications, Flow Designer, and IntegrationHub. - 3 years of experience with ITSM process automation in ServiceNow, building workflows, client scripts, and UI policies to streamline request fulfillment and incident/change processes. - 3 years of experience with AngularJS for service portal development, customizing catalog items, widgets, and UI components to deliver user-friendly self-service portals. - 3 years of experience with JavaScript for client and server scripts, building client scripts, GlideAjax calls, and business rules to automate and enforce ITSM/HAM/SAM processes. - 3 years of experience with advanced debugging and troubleshooting, using browser development tools, Angular debugging, and ServiceNow Script Debugger to resolve catalog, CMDB, and workflow issues. Benefits - Salary: $147,000-$160,000/year Company Description RapDev builds the operational backbone for autonomous IT. More than 1,000 enterprises run ServiceNow and Datadog better because of us — trusted data, connected workflows, and AI that resolves incidents instead of just reporting them. - Specializes in modern ITOM, ITAM, AI, SPM, and DevOps implementations. - Experienced team of SREs and DevOps engineers drive better observability, availability, and deployment velocity.