• Coordinate and support legal processes relating to property acquisitions, sales, remortgaging, and disposals. • Liaise with solicitors, agents, lenders, local authorities, and other key stakeholders to progress transactions efficiently. • Assist in the preparation and review of legal documentation, including Heads of Terms, sale contracts, leases, development agreements, and security documents. • Manage due diligence processes by collecting and reviewing title documents, search results, planning permissions, and other key property-related materials. • Maintain transaction trackers and ensure all project deadlines and critical dates are met. • Prepare and compile valuation packs, property information forms, and responses to buyer enquiries. • Monitor and support post-completion requirements, including Land Registry applications, discharge of charges, and registration matters. • Support the wider team in ensuring compliance with planning, covenant, and legal obligations. • Maintain accurate records of all property’s legal files and correspondence. • Assist with ad hoc legal and administrative tasks related to ongoing and pipeline projects.

• Review, collect, clean, analyze, and report on data from active research studies • Participate in customer calls and contribute to project conversations • Develop logic models and conduct literature or survey-based research • Support internal projects and other tasks as assigned

• Collect, review, and track required documentation from families and caregivers • Support the insurance approval process by obtaining and validating required documents • Manage a high volume of inbound and outbound calls with families, doctors' offices, and insurance companies (50–70 calls per day) • Guide families through documentation requirements and next steps • Ensure documentation is accurate, complete, and compliant with Medicaid, Medicare, and state regulations • Maintain organized records and monitor document expiration dates • Send timely follow-ups and reminders to families and external stakeholders • Communicate professionally via phone, email, and text • Collaborate with onboarding, credentialing, and family support teams • Escalate issues that may delay approvals or impact family onboarding

• Guide new customers through the onboarding process from kickoff through go-live • Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows • Import, clean, and validate customer data to ensure accurate platform setup • Manage multiple implementation projects simultaneously while keeping timelines and milestones on track • Communicate project progress, risks, and next steps clearly to customers and internal teams • Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support • Identify and escalate project risks or blockers early • Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities • Contribute to internal playbooks, templates, and documentation that help the implementation process scale