Role Description Motus is looking for an Implementation Specialist to support our Everlance B2C product line. This role plays an important role in ensuring a flawless and successful onboarding experience for customers implementing the Everlance platform. As the Implementation Specialist, you will lead customer implementations end-to-end, overseeing the technical and administrative components at Motus. Serving as the main contact, the Specialist will manage timelines, conduct client calls, coordinate training, and configure systems. This role requires excellent project management, strong communication skills, attention to detail, and the ability to guide customers through complex program components with clarity and confidence. Qualifications - 2-4 years of experience implementing and/or supporting customers in a B2B SaaS environment. - Strong project management, organizational, and analytical skills. - Outstanding communication skills in verbal, listening, and written capacities. - Strong interpersonal skills and the ability to set clear expectations and establish effective relationships with both customers and internal partners. - Ability to lead multiple implementations under tight time constraints. - Highly confident presenter, with a strong eye for business. - Adaptable attitude, sense of urgency, and dedication to service excellence. - Knowledge of project management tools. - Excellent PowerPoint, Excel and Word skills. - Strong ability to think critically and problem-solve complex issues independently. - Strong organizational and analytical skills; detail-oriented and process-driven. - Knowledge of Salesforce.com, RocketLane, and Everlance products is a plus. Requirements - Own the End-to-End Implementation Process: - Lead the full onboarding lifecycle for assigned Everlance customers—from sales hand-off to successful program launch—ensuring all deliverables and achievements are met. - Conduct Client-Facing Calls: - Lead kick-off calls with client admins to establish program objectives, timelines, and expectations. Present platform functionality, walk through workflows, and address customer-specific questions or concerns. - Develop and Customize Implementation Materials: - Build tailored kickoff decks, configuration summaries, and communication templates to match each client’s program design and organizational structure. - Configure Program Settings: - Set up rate configurations in Excel and configure platform settings within internal systems. Ensure accuracy and alignment with the client's purchased products and operational needs. - Coordinate and Deliver Training: - Schedule and conduct admin education sessions and driver training, ensuring all users are confident in using the platform. Provide ongoing support as customers prepare for launch. - Lead Customer Communication: - Send timely onboarding communications to client admins and drivers, including introduction emails, training invitations, and status updates. Handle follow-ups to ensure engagement and clarity. - Collaborate Cross-Functionally: - Work closely with Sales, Customer Success, and Product teams to ensure internal alignment and knowledge-sharing. Proactively flag risks, blockers, or resources needed to maintain momentum. - Keep Accurate Implementation Records: - Track and document progress using Everlance systems, keeping internal collaborators informed of status, risks, and key achievements. Ensure all documentation is clean and ready for post-go-live handoff. - Drive Customer Readiness: - Anticipate common implementation challenges and proactively address them. Deliver a smooth transition to the support team, setting the customer up for long-term success. - Technical Knowledge / Troubleshooting: - Tech-savvy, with the ability to quickly learn new systems and troubleshoot issues independently or in collaboration with internal teams. Benefits - Medical Insurance, Dental Insurance, Vision Insurance (effective day one) - Open Paid Time Off - Flexible Spending Accounts & Health Savings Accounts - Motus-Fidelity 401K Plan - Company-paid Short/Long-term Disability & Basic Life Insurance Plans - Family Planning and Parenting Support Benefits through Maven - Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health - $1000 Home Office Reimbursement Program - $2000 Internal Referral Program - WorkAnywhere Reimbursement of Internet and Cellular Costs - 16 weeks maternity and adoption leave - 12 weeks paternity leave

Role Description Bloomreach is hiring a Senior Paid Media Specialist to own paid media across the Americas — and contribute to our broader global paid media strategy. You’ll be joining a demand generation team that runs multi-million dollar budgets, moves fast, and cares deeply about pipeline, not just clicks. You’ll have real ownership here: campaigns to run, hypotheses to test, and data to dig into. And you’ll be supported by paid media expertise, strong cross-functional partners, and a team that genuinely invests in your development. What You’ll Do - Own day-to-day management and optimization of Bloomreach’s media accounts across the Americas — including keyword strategy, advanced bid management (smart bidding, value-based bidding, Performance Max), ad copy, and audience targeting. - Write and brief ad creative for paid search and paid social, working closely with global campaigns and design to get campaigns live. - Build and test landing pages in HubSpot; run A/B tests to improve conversion rates. - Support demand generation and brand awareness campaigns across paid social, display, and YouTube. - Analyze performance across the full B2B funnel — MQLs, SQLs, pipeline, ROAS — and surface actionable insights. - Own budget pacing and forecasting across your channels, tracking spend to monthly and quarterly targets. - Collaborate with SDR teams to understand funnel conversion patterns and improve handoff quality. - Work directly with advertising partners including Google and LinkedIn. - Stay ahead of privacy and tracking changes — including cookieless tracking, GA4, and consent mode — and ensure measurement remains accurate. Qualifications - 3–4 years in paid media in a B2B SaaS environment, agency or in-house. - Proven track record managing significant budgets across paid search, including brand, non-brand, competitor, and partner campaigns. - Hands-on experience with Google Ads, LinkedIn Campaign Manager, and Facebook Business Manager. - Strong command of bid strategy — smart bidding, Performance Max, value-based bidding — and where each applies. - HubSpot experience, including landing page builds and A/B testing. - Working knowledge of Google Analytics, Google Tag Manager, and conversion tracking (pixels, UTMs, event tracking). - Understanding of privacy and tracking changes — GA4, consent mode, cookieless measurement approaches. - Familiarity with intent data signals (e.g. Bombora, G2 intent) and how to apply them to audience strategy. - Experience briefing or writing ad creative for both search and social formats. - Salesforce experience is a plus. Requirements - You’re analytical — you move comfortably between ad platform data and CRM data, and you know what good performance looks like. - You test rigorously, document what you learn, and apply AI-assisted tools (Performance Max, Advantage+) with a clear view of where human judgment still matters. - You can work independently, but you actively share insights and collaborate across the team. - You communicate clearly — in writing and in conversation — and can brief cross-functional partners (PMM, content, design) without hand-holding. - You stay ahead of platform changes, especially in tracking, privacy, and AI-driven campaign formats. Benefits - Health care including medical, dental, and vision insurance. - 401k Plan with employer contribution. - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location. - Everyone gets to participate in the company's success through the company performance bonus. - We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. - We reward & celebrate work anniversaries — Bloomversaries!

• Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use • Lead the exploration and adoption of emerging AI technologies, proactively identifying new tools and creative applications to improve support efficiency, accelerate problem-solving, and scale the impact of the Customer Engineering organization. • Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear, timely communication to customers and stakeholders throughout the issue lifecycle. • Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects, unblock integrations, and deliver exceptional support that enables developers to successfully scale with Belvo. • Assess the impact, scope, and severity of technical issues, performing root cause analysis and driving remediation plans while ensuring appropriate prioritization and escalation paths. • Act as a strategic technical partner throughout the customer lifecycle, collaborating closely with Engineering and other cross-functional teams to improve reliability, scalability, and customer outcomes. • Drive self-service and operational excellence initiatives, authoring and maintaining customer-facing documentation, identifying knowledge gaps, and scaling support through reusable resources and process improvements.

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.