Senior Customer Engineer, Edge APAC

Location

Singapore

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudFirewalls

Job Description

Senior Customer Engineer, Edge APAC

Armada

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

Job Requirements

  • Bachelor's degree in computer science, Engineering, or related field; advanced degree is a plus.
  • 5+ years proven experience in pre-sales, sales/customer engineering, or solution architecture role supporting technical products.
  • Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G).
  • Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure.
  • Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below).
  • Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies.
  • Self-starter who thrives in dynamic environments and effectively manages multiple priorities.
  • Must be willing and able to travel, including potential international travel, as business needs to dictate.

Benefits

  • Health insurance
  • Professional development opportunities

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