• Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship. • Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. Create client relationships where they are champions of Force who provide references, case studies and testimonials. • Strategic Client Growth: Deliver and communicate business results and impact to drive high levels of client retention and growth. Proactively identify expansion opportunities within your client base and work with a cross-functional team to achieve your expansion targets. • Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings. • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD. • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD. • Identify and illuminate customer success stories and examples of AcuityMD ROI. • Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD.

• Administer and optimize RD Station and HubSpot instances, ensuring proper structure, governance, and performance of the B2B leads and accounts database. • Create and manage complex automation workflows, nurture campaigns, and multichannel relationship programs. • Develop lead acquisition, qualification, and retention strategies in partnership with Demand Generation and Sales teams. • Implement personalized journeys and integrations with landing pages, forms, paid media, and CRM. • Monitor and optimize performance metrics (engagement, conversion, MQLs, SQLs), proposing continuous improvements. • Create and maintain CRM and automation dashboards and reports, generating strategic insights on the marketing funnel. • Ensure CRM integration with other platforms (media, BI, events, customer support, and sales). • Support clients' marketing teams in executing data-driven campaigns and continuously improving the customer journey.

• Lead, coach, and develop a team of Technical Program Managers, fostering high performance, accountability, and career growth. • Set clear expectations, goals, and success metrics for TPMs aligned to customer success and business objectives. • Conduct regular 1:1s, performance reviews, and provide ongoing feedback and mentorship. • Own executive-level relationships with key customers, ensuring alignment on objectives, delivery timelines, and success criteria. • Serve as an escalation point for customer issues, risks, or delivery challenges, driving timely resolution. • Partner with Sales, Account Management, and technical teams to support ongoing projects, and long-term customer value. • Provide oversight across multiple hardware integration programs, ensuring consistency in execution, communication, and quality. • Guide TPMs in managing scope, timelines, dependencies, and risks across server, storage, networking, and infrastructure solutions. • Ensure programs are delivered on time, within scope, and aligned to customer expectations. • Drive alignment across engineering, supply chain, warehouse, production, quality, and operations teams. • Collaborate with senior leaders to resolve resourcing constraints, priority conflicts, and systemic delivery issues. • Strengthen partnerships with vendors, OEMs, and service providers as needed to support customer outcomes. • Define and track customer success metrics, delivery of KPIs, and team performance indicators. • Standardize best practices for program management, customer communication, and risk management. • Identify opportunities to improve tools, workflows, and delivery processes to scale the organization effectively.