BrainPOP

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleAs a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. The Customer Success Manager will be based in Southern California, and will manage a book of business in the West region. This role involves weekly travel for on-site customer engagements in Southern California and Arizona, as well as occasional travel to conferences and BrainPOP's NYC HQ for attendance at company and team events. In this role, you will - Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal. - Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources. - Create accurate pricing proposals that take into account historical customer information. - Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators. - Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process. - Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations. - Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users. - Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development. - Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory. You Are - A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students. - A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts. - An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels. - A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges. - An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively. - Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through. - Able to travel to meet and engage customers On Your Resume - 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum - Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally - Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders - Experience with software implementations in K-12 - Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management - Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships - Experience in education or as an administrator a plus Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-Hybrid We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $70,000—$90,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleThe Head of National Strategic Partnerships is a highly strategic, customer-facing revenue leadership role responsible for accelerating enterprise growth, expanding national and strategic partnerships, supporting retention of key district accounts, and elevating sales execution through enablement and field coaching. This leader will serve as a critical extension of the CRO and GTM Leadership Team, operating at the intersection of strategic revenue generation, customer engagement, national market presence, and sales excellence. The ideal candidate brings deep K-12 education industry expertise, strong executive presence, proven district-level sales success, and a passion for coaching and developing high-performing commercial teams. This role will own and support a portfolio of strategic initiatives focused on: driving net-new and expansion revenue, expanding national visibility and partnership influence. supporting top district renewals and customer retention efforts, and improving sales execution through in-field enablement, coaching, and GTM best practices. In This Role You WillStrategic Revenue Growth & National Accounts - Drive net-new revenue growth and expansion opportunities across strategic K-12 district and state-level accounts alongside Sales and Success Reps - Develop and execute national account strategies aligned to company growth priorities and market expansion goals in partnership with Regional Heads of Growth and Success - Identify, cultivate, and expand executive-level relationships with Superintendents, Curriculum Leaders, State Leaders, and strategic education organizations - Partner closely with Regional Sales Leaders and Account Teams to accelerate large district opportunities and multi-year agreements - Support high-priority enterprise pursuits, executive escalations, and strategic expansion opportunities - Collaborate cross-functionally with Marketing, Product, Customer Success, and Partnerships teams to maximize market impact and customer value National Events & Strategic Partnership Strategy - Lead the company’s national events and strategic engagement strategy across key education organizations and conferences in partnership with the Marketing team. This would include a focus on: AASA, ERDI, IEI, RTM - Develop ROI-driven event strategies designed to increase pipeline generation, executive engagement, brand awareness, and strategic partnerships - Coordinate executive participation, customer engagement plans, and follow-up strategies tied to measurable business outcomes - Represent the organization as a thought leader and executive presence within the K-12 education market Customer Retention & Strategic Account Support - Support retention and growth efforts across top K-12 district accounts - Partner with Customer Success and Sales Leadership to proactively mitigate renewal risk and identify expansion opportunities - Engage directly with executive stakeholders on strategic renewal conversations and escalated customer situations - Support district adoption, activation, and long-term partnership health aligned to improving GRR and NRR outcomes In-Field Sales Enablement & Field Coaching - Deliver hands-on field coaching and strategic deal support to sales team members and frontline managers - Conduct 1:1 in-field coaching aligned to company-wide and GTM Priorities & Outcomes, including: Increasing market share, Driving multi-year agreements, Improving expansion and upsell performance, Increasing NRR, Improving average deal size - Coach sales representatives through structured development plans and field engagement - Host and facilitate regional sales bootcamps and enablement sessions - Lead and facilitate monthly sales team calls focused on best practices, market insights, strategic messaging, and sales execution - Partner with GTM Leadership and Enablement team on onboarding, methodology reinforcement, forecasting discipline, and sales process improvement initiatives On Your Resume - 10+ years of progressive sales, strategic partnerships, or revenue leadership experience within K-12 EdTech, SaaS, or education services - Proven success managing and expanding large district or enterprise-level partnerships - Deep understanding of K-12 education ecosystems, district buying cycles, and executive stakeholder engagement - Demonstrated experience leading strategic partnerships and national event engagement strategies - Strong coaching, mentorship, and sales enablement capabilities - Executive-level communication, presentation, and relationship-building skills - Experience collaborating cross-functionally across Sales, Marketing, Customer Success, Product, and Executive Leadership - Ability to travel nationally as needed for customer engagement, conferences, and field coaching You Are - Strategic thinker with strong operational discipline - High-energy, collaborative leader with a “roll up your sleeves” mentality - Strong executive presence and credibility with district leadership - Passion for education impact and improving student outcomes - Data-driven decision maker with strong forecasting and pipeline management capabilities - Growth mindset with a passion for coaching and developing others Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-DNI We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $160,000—$1,850,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleBrainPOP is building an AI-first go-to-market engine — and we need a leader to set the technical direction and run the team that builds it. The Manager, GTM Architecture and Automation owns the Build pillar of our Revenue Operations function: the architecture, automation, and AI strategy that turn signals into pipeline, pipeline into customers, and customers into renewals. You will lead a small, agile, powerhouse team; reporting directly to the Head of Revenue Operations. You will partner daily with Sales, Marketing, Customer Success, Finance, and our Data Analytics team, and you will own the working relationship with Product and Engineering, where the backend integrations that unlock our automation thesis are scoped and prioritized. This is a player-coach, builder-leader role. You will set the architectural direction, and you will (with the help of ai) write code when the moment calls for it. You will define how the team uses AI development tools to ship faster. You will make build-vs-buy decisions that have long-term consequences for how this organization scales and you will serve as the bridge between Product, Data and the GTM team as we realize the capabilities of data-driven agentic workflows that drive actionable insights for our customer-facing teams. What You'll DoTeam leadership and capability building - Lead, develop, and grow the Technical Arm of our Revenue Operations team - Set the technical bar on the team: code review standards, documentation discipline, AI-tool fluency, and a culture that treats data quality as standing infrastructure. - Own career development for each direct report — clear growth paths, regular feedback, and stretch assignments. - Define and evolve the team’s operating cadence: sprint planning, post-mortems, vendor reviews, and platform release management. GTM architecture and strategy - Own the integration architecture across our GTM stack: Salesforce (Sales, Marketing, and Service Cloud), Celigio, Snowflake, Tableau, Gong, Starbridge.ai, ABM/Marketing attribution platform, NetSuite, Mandrill, Appcues, and net-new tools as we evaluate and add them. - Lead the consolidation of existing revenue technology, eliminating redundancies and ensuring seamless data flow across the stack. - Make build-vs-buy decisions with clear reasoning — evaluate every new tool against integration complexity, data hygiene risk, and existing stack overlap before committing. - Maintain the integration map as a living document any team member can read and act on. - Own the technical components of the RevOps roadmap and the Salesforce development roadmap, sequencing initiatives based on business impact and technical feasibility. - Manage external vendors, consultants, and implementation partners. Adoption, fidelity, and enablement - Treat every system, automation, and integration as a product — measure usage, identify friction, and iterate based on what real users do, not what the design intended. - Own adoption metrics for the GTM stack: feature uptake, automation utilization, dashboard engagement, playbook and sequence compliance — make adoption a first-class KPI for the team alongside delivery. - Run fidelity audits on the highest-value workflows - Partner with Enablement, Sales leadership, and Customer Success leadership to turn every meaningful launch into a real change-management plan: training sessions, quick-reference guides, in-app guidance via Appcues, and post-launch office hours. - Build durable feedback loops with users — rep ride-alongs, CSM listening sessions, ticket-pattern analysis — so the next iteration of the design is informed by reality, not by assumption. - Hold yourself and the team accountable to post-launch outcomes, not just go-live milestones — a feature that ships and goes unused is technical debt. AI and agentic strategy - Define and drive the team’s AI/agentic roadmap — from pragmatic AI-assisted development to fully agentic GTM workflows. - Set the standard for how the team uses AI development tools (Claude Code, Cursor, Copilot, or equivalents) to accelerate implementation. - Partner with Product and Data teams to translate business automation needs into clear user stories — and a realistic roadmap for the GTM team. Customer health scoring - Own the architectural design and delivery of our composite customer health score - Partner with the Data Analytics team on the scoring model and the reverse-ETL pattern; partner with Customer Success on the playbook logic the score will trigger. Signal-to-pipeline motion - Oversee implementation of the Starbridge → Salesforce sync: account-level signal routing, territory matching, and field mapping. - Own the design of additional enrichment pipelines fed by Starbridge ICP signals, and the GTM playbooks that turn data into action. - Ensure the eventual Marketing attribution model captures full-funnel touchpoints from first signal through closed-won and renewal. Salesforce architecture and platform health - Direct the design of scalable Salesforce solutions in support of GTM strategic goals — custom objects, flows, Apex classes, and field-level data model decisions. - Set the standard for SFDC release management, UAT discipline, and platform health monitoring. - Stay current with Salesforce releases and industry best practices; recommend and implement features that compound over time. On Your ResumeMust-have - 8+ years in revenue technology, GTM operations, or related technical business operations roles, with demonstrated ownership of GTM systems architecture. - 2+ years managing technical ICs (GTM engineers, Salesforce admins, or similar) — including hiring, developing, and scaling small teams. - Deep Salesforce fluency across Sales Cloud, Service Cloud, and Marketing Cloud — custom objects, flows, Apex, field-level data modeling, and an intuition for what the CRM data model should look like to serve the business. - Strong working knowledge of iPaaS tooling (Celigio, Workato, Boomi, n8n, or equivalent) and modern integration patterns. - Proven experience setting and driving the AI/automation roadmap for a GTM stack — not just adopting tools, but defining the strategy that makes them work together. - Comfort using AI-powered development tools (Claude Code, Cursor, Copilot, or equivalents) yourself, and the ability to set the bar for how your team uses them. - SQL proficiency sufficient to validate data, audit pipeline quality, and design logic for health-score-style composite calculations; familiarity with Python or JavaScript a strong plus. - Track record of partnering with Product and Engineering counterparts to shape backend roadmap in service of GTM outcomes. - Demonstrated experience driving measurable adoption and behavior change after GTM tooling rollouts — you can point to before/after metrics on uptake, fidelity, or business impact. - Excellent project management and stakeholder communication skills — you can present technical strategy to VP and C-suite audiences and translate between architecture and business outcomes. Strong plus - Experience designing customer health score architecture — composite models, weighted inputs, tiered outputs, and the renewal playbook logic that consumes them. - Familiarity with Gong (especially Engage and Forecast), Starbridge.ai, or Clay — or strong analogues in conversation intelligence, intent signal capture, attribution, and AI enrichment. - Familiarity with digital adoption platforms (Appcues, WalkMe, Pendo, or equivalents) and in-app guidance patterns for embedded enablement. - Background in edtech, K-12, or public sector SaaS — district procurement cycles, PO-based purchasing, and multi-stakeholder buying motions are a meaningful context advantage. - Experience operationalizing BI-calculated metrics into CRM systems (reverse ETL patterns via Celigio, Census, or similar). - Familiarity with dbt or similar data transformation tooling. - Salesforce Architect, Administrator, and/or Developer certifications. - Experience managing budget for a robust GTM tech stack. You Are - You think in systems before you think in tools — you can sketch a data flow on a whiteboard before you’ve decided which tool executes it. - You treat every system as a product — you don’t just ship it, you measure whether it’s being used the way you designed, and you iterate when it isn’t. - You lead by raising the bar, not by hovering — you build a team that ships great work because the standard is clear, the architecture is sound, and the feedback is honest. - You hold ambiguity well: the stack we’re building doesn’t have a fully drawn blueprint, and you’ll be making architectural decisions with long-term consequences. - You document as you build, and so does your team — undocumented integrations are technical debt. - You can translate between architecture and business outcomes, and you’re comfortable presenting to non-technical stakeholders. - You push back when a tool purchase would create more integration complexity than value — and you make that case with data, not just intuition. - You’re energized by working alongside AI tools to go faster, not threatened by what they can do. - You understand sales teams and speak their language — you build trust by offering solutions that address real challenges, not just technically elegant ones. LocationThe BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnestoa - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Caroline - Tennessee - Texas - Washington #LI-DNI We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $145,000—$175,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

Title: Full Stack Developer Location: Tel Aviv For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. BrainPOP is looking for a Full Stack Developer to join our engineering team. You will be a key contributor to building and scaling the tools that power our educational platform. This role is ideal for a developer who is passionate about modern web technologies and eager to implement AI-driven solutions to improve how we create and deliver content to millions of learners. What You'll Do Feature Development - Build, ship, and maintain full-stack features using PHP (Laravel), and Vue.js. - Write clean, efficient code and contribute to a high-quality codebase through proactive code reviews. - Ensure applications are responsive, performant, and accessible across all devices. AI Integration & Tooling - Integrate AI/LLM capabilities into the product to automate workflows and enhance the user experience. - Experiment with and implement prompt engineering, model selection, and AI evaluation frameworks. - Collaborate on the development of AI-assisted features like automated content generation or intelligent study tools. Collaboration & Quality - Work closely with Product, Design, and Engineering peers to turn ideas into functional, production-ready features. - Participate in Agile workflows, including sprint planning and daily stand-ups. - Write unit and integration tests to ensure the reliability of both traditional and AI-powered systems. - Use observability tools (like New Relic) to monitor application health and troubleshoot issues. What We're Looking For Required - 3–7 years of professional experience in full-stack web development. - Proficiency in PHP (Laravel) or Node.js for backend services. - Experience building modern, interactive UIs with Vue.js (or similar frameworks like React). - Hands-on experience with AI: You have built or integrated LLM-powered features into a production environment. - Solid understanding of relational databases (MySQL/PostgreSQL) and API design. - A proactive, problem-solving mindset and a drive to learn emerging technologies. Nice to Have - Experience with Vector databases or AI observability tools. - Knowledge of cloud infrastructure (AWS/GCP) and CI/CD best practices. - Familiarity with Docker or containerized development environments. #tttL#I-IL #LI-Hybrid Life at BrainPOP At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleAs a Customer Success Manager, you will oversee a school book of business, driving engagement, retention, and growth. You’ll manage partner schools from onboarding to renewal, identify upsell opportunities, and provide exceptional support through a deep understanding of BrainPOP’s products and customer needs. This role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs, standards, and industry trends that influence their purchasing decisions. This role involves quarterly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (1-2 times per year). The Customer Success Manager will manage a book of business in the South/Southeast. This hire will ideally be located in NC or SC. In this role, you will: - Manage and be accountable for the success of partner schools from onboarding through renewal. - Successfully identify growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed schools. - Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators. - Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process. - Communicate consistently with school leaders to ensure strong usage of BrainPOP, while gathering feedback and implementing new features - Monitor and maintain high levels of customer satisfaction while managing partner expectations. - Join others in Customer Success to develop innovative ways to leverage technology to communicate with and support all of BrainPOP’s users. - Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts. You Are: - A champion of customer satisfaction - A strong problem-solver with analytical skills to help districts overcome barriers and maximize the use of BrainPOP. - An outstanding verbal and written communicator with audiences of all levels. - A strong listener with questioning skills to understand customer needs and obstacles comprehensively. - An adaptable self-starter who is skilled at creating structure in ambiguous environments. - Passionate for driving change in education. - Able to travel on occasion to meet and engage customers On Your Resume: - 2-3+ years experience in software sales and/or account management in K-12 - Experience managing a high-volume BoB - Proven capability in identifying value-based opportunities for current partners while advocating for their needs internally and externally. - Experience with software implementations (K-12 is a plus) - Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making. - Ability to manage projects and programs with some complexity - Experience in a K-12 district is a plus. Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $60,000—$70,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleBrainPOP is seeking a Head of Customer Experience & Engagement to design and lead the company’s end-to-end educator experience strategy. This leader will build the systems, programs, and cross-functional alignment that ensure every educator, from first interaction to power user, can successfully integrate BrainPOP into their classroom and realize its full value. This is not a traditional customer success or support role. On Day 1, this leader drives BrainPOP's Activation & Utilization, Customer & Implementation, Customer Support, and Community Engagement teams, uniting them as one proactive, strategic engine that drives activation, rostering adoption, meaningful classroom integration, and educator advocacy. Customer Support serves as the fastest line of response to educators and as strategic load relief for Customer Success. Working in close partnership with the Head of Implementation Strategy, who defines BrainPOP's evidence-based implementation models, this role builds the systems, programs, and cross-functional alignment that bring those models to life for every educator. You will operate at the intersection of Product, Marketing, Sales, Customer Success, Professional Development, and Community, creating a connected experience that drives adoption, engagement, retention, and advocacy. At its core, this role exists to ensure BrainPOP doesn’t just deliver content, it delivers confidence, impact, and momentum for every educator. What You’ll Do1. Educator Journey & Experience DesignFrom First Click to Classroom Confidence Design and continuously improve the end-to-end educator journey, ensuring teachers, instructional coaches, and administrators know what to do next, and feel confident doing it. - Define and operationalize role-based educator journeys (Teacher, Admin, Coach) across the full lifecycle. - Design and accelerate “first win” moments to drive early classroom success and adoption. - Identify and eliminate friction across onboarding and key lifecycle touchpoints (product, PD, and communication). - Lead the strategy to dramatically expand school rostering and integration adoption, eliminating one of the largest technical friction points between purchase and activation. 2. Enablement & Adoption SystemsTurning Content into Instruction Build scalable systems that help educators translate BrainPOP into real classroom instruction, not just logins or clicks. - Partner with the Head of Implementation Strategy to operationalize and scale BrainPOP's implementation models, translating defined best practices into the playbooks, in-product guidance, and educator-facing programs that bring them to life across diverse classrooms. - Design and deliver scalable professional learning experiences (live and on-demand) that reinforce implementation fidelity and accelerate classroom confidence. - Build differentiated engagement for educators at every point in their BrainPOP journey, with the right resources at the right time for new teachers, growing users, and experienced champions. 3. Community, Advocacy & InfluencePeer-Led Growth Engine Build the most engaged and influential educator community in K-8 EdTech. BrainPOP starts with a rare advantage in deep, authentic teacher affinity, and this role exists to turn that advantage into a peer-led growth engine that drives adoption, advocacy, and influence at scale. - Evolve and grow the Certified BrainPOP Educator (CBE) program as the flagship vehicle for educator community, with a clear progression from new educator to active member to ambassador to community leader. - Design and activate teacher-to-teacher learning ecosystems (events, showcases, communities of practice) that drive peer-led adoption and classroom integration. - Capture and amplify authentic educator stories, classroom artifacts, and best practices in close partnership with Marketing. - Identify educators well-positioned for research and efficacy studies, building a pipeline of classrooms ready to participate in BrainPOP's evidence base. - 4. Customer Intelligence & Learning InsightsWhat’s Actually Working in Classrooms Establish a system to capture and translate real educator usage, feedback, and engagement into strategic insight. - Build and scale Voice of Educator (VoE) systems across qualitative and quantitative insights, with structured feedback loops into Product, Content, and Implementation. - Identify early signals of engagement, risk, and retention across the lifecycle. - Translate educator usage and feedback into product, content, and strategic decisions in partnership with leadership. 5. Experience Governance & Cross-Functional AlignmentOne Simple, Clear, and Connected Experience Ensure every team touching the customer delivers a consistent, coordinated experience. - Define lifecycle ownership and cross-functional roles across the educator journey. - Align Marketing, Product, C&I, and Community around shared experience metrics and outcomes. - Establish governance frameworks to eliminate fragmentation and ensure a consistent, connected experience. - Partner closely with Customer Success leadership to align activation, engagement, and retention playbooks, with Customer Support absorbing transactional load so CSMs can focus on high-value district and renewal work. - Partner closely with the Head of Implementation Strategy and the Product organization on implementation models, product roadmap, and educator experience 6. Team Leadership & DevelopmentBuilding the Team Behind the Experience Engine Build and lead a high-performing team responsible for delivering a cohesive, scalable educator experience across the full lifecycle. - Lead BrainPOP's Activation & Utilization, Customer & Implementation, Customer Support, and Community Engagement teams, evolving the structure and operating model so they deliver as one integrated experience function. - Hire, develop, and lead a high-performing, multidisciplinary team. - Set clear goals and performance metrics while fostering a culture of ownership, collaboration, and leadership development. - Lead an AI-native function. Embed AI throughout how the team operates, from scaling personalized educator experiences, to analyzing Voice of Educator data at depth, to automating routine work so the team's energy goes to the highest-leverage strategic activities. You Are - A systems thinker. You see how journeys, content, community, and communication connect before deciding what to build. - Convinced it’s never just a product problem. You instinctively look for the experience gaps that shape adoption and engagement. - Deeply empathetic to educators. You understand the realities of classrooms and design with their time, constraints, and impact in mind. - A translator of complexity into clarity. Whether it’s a lifecycle, a message, or a strategy, you make it simple, actionable, and usable. - Both a builder and a scaler. You can go from 0→1, but you also know how to create systems that operate without constant oversight. - A leader through influence as much as authority. You align teams, build trust, and move work forward across functions. - Data-informed, but not data-limited. You use insights to guide decisions, and you also trust patterns, intuition, and experience. - A believer that community is more than a channel. You see it as a strategic layer that drives learning, trust, and growth. - Always designing for momentum. You’re thinking about what helps a customer take the next step, not just the current one. - Energized by building something new. Ambiguity doesn’t slow you down, it sharpens your thinking. - Intentional about people development. You create environments where teams grow, lead, and take ownership. - AI-native in how you lead. You see AI as a force multiplier for understanding educators, personalizing experiences at scale, and freeing your team to focus on the work that matters most. How You'll Be MeasuredSuccess in this role will be defined by the educator experience we create and the business outcomes it drives, including: - Percentage of schools activated by the end of the 2026–27 academic year (August 1, 2026 to July 31, 2027). - Significant year-over-year growth in schools with active rostering and integration, removing the largest technical friction between purchase and classroom use. - A modernized, growing Certified BrainPOP Educator (CBE) program, with significant growth in active educator participation as the leading indicator of community health. - The most engaged and influential educator community in K-8 EdTech, measured by ambassador participation, peer-led events, educator-generated content, and community-sourced advocacy. - Faster time-to-first-win for new educators and stronger early adoption signals. - Increased meaningful classroom usage, depth and frequency of use, not just logins or access. - A more connected experience across every educator touchpoint, with reduced surprise non-renewals and stronger renewal readiness. On Your Resume - Significant K-12 EdTech industry experience is required - 10–15+ years of experience across customer experience, customer marketing, community, or customer lifecycle strategy and operations. - Proven success designing strategy & systems that drive adoption, engagement, and retention at scale. - Experience working cross-functionally across Product, Marketing, and Customer teams to design end-to-end customer journeys. - Strong understanding of educator workflows, classroom dynamics, or EdTech environments (preferred). - Demonstrated ability to translate customer insight into strategic action. - Senior leadership presence with the ability to influence across all levels of the organization. - Direct experience evolving a customer-facing organization (success, support, activation, or community) into a more proactive, strategic function. - Proven track record of building and growing Educator community at scale to drive measurable impact on customer retention - Hands-on experience activating teacher-powered ecosystems - including ambassador programs, peer to peer learning communities and educator story amplification. Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-DNI We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $170,000—$200,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleAs a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. This role involves monthly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (2-4 times per year). The Customer Success Manager will manage a book of business in the Northeast. This hire will ideally be located in NJ or NY. In this role, you will - Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal. - Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources. - Create accurate pricing proposals that take into account historical customer information. - Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators. - Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process. - Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations. - Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users. - Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development. - Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory. You Are - A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students. - A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts. - An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels. - A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges. - An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively. - Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through. - Able to travel to meet and engage customers On Your Resume - 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum - Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally - Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders - Experience with software implementations in K-12 - Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management - Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships - Experience in education or as an administrator a plus Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-Hybrid We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $70,000—$90,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

• Be a regional expert for your assigned territory and effectively be able to craft messaging/positioning to the unique state(s) you are supporting • Be responsible for the New/Upsell/Cross sell growth in your assigned regional territory • Develop and maintain a diversified pipeline of prospective district and school clients and assume all key territory management in your region • Demonstrate excellence in outbound prospecting to opportunity conversion through a variety of modes including, but not limited to phone calls, marketing supported campaigns, regional events and conferences, state specific webinars, social media. etc. • Be able to speak effectively to the power of BrainPOP • Deliver upon the full sales cycle from prospecting to close. • Deliver professional sales presentations, both face-to-face and virtually, to demonstrate how the company’s curriculum technology can effectively impact student learning • Achieve quarterly and annual revenue targets • Data driven sales expert who is able to maintain accurate, data-driven reporting of the pipeline, account plans, and territory management activities to drive new business growth and regional expansion. • Facilitate in-office engagements and events with local customers and prospects; manage all aspects of the event including communications, preparation of space and resources, and day-of execution. • Partner with sales leadership to drive impact and measure ROI around in- office customer and prospect events.

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleBrainPOP is building an AI-first go-to-market engine — and the Lead GTM Engineer is the role that makes it run. This is not a traditional CRM admin or developer position. You will own the technical architecture and strategic direction of our entire GTM stack: designing the data flows, integration logic, enrichment workflows, and automation that connect our signals to our pipeline to our revenue. You will work at the intersection of Revenue Operations, data strategy, and GTM execution — reporting directly to the VP of Revenue Operations and partnering daily with Sales, Marketing, Customer Success, Finance and our Data Analytics team. You will make architectural decisions that have long-term consequences for how this organization scales, and you'll use AI-powered development tools alongside a small-but-mighty SFDC admin team to execute on those decisions. This is an individual contributor player/coach, builder-thinker role. The ideal candidate has a clear strategic vision for what a modern GTM stack should do, the judgment to sequence it correctly, and the learn-it-all mentality to go deep on any tool or integration that stands between the design and the outcome. This role will be based in our NYC HQ or remote in one of our approved hiring states (see details below). Eastern time zone is preferred, or flexibility to align to Eastern time zone generally. Travel to NYC HQ is expected once per quarter. In This Role You willGTM stack architecture and strategy - Design and own the integration architecture across our GTM stack: Salesforce (Sales, Marketing, and Service Cloud), Celigio iPaaS, Tableau, Gong, Starbridge.ai, HockeyStack, NetSuite, Mandrill, Appcues, and net-new tools as we evaluate and add them - Lead the consolidation of existing revenue technology tools, eliminating redundancies where they exist and ensuring seamless data flow across the stack - Make build-vs-buy decisions with clear reasoning — evaluate new tool additions against integration complexity, data hygiene risk, and existing stack overlap before committing - Own the integration map: a living document any team member can read and understand - Manage the technical components of the RevOps roadmap and the Salesforce development roadmap, prioritizing initiatives based on business impact and technical feasibility - Partner with our SFDC consultancy firm and leverage AI coding tools (Claude Code, Cursor, or equivalent) to implement the integrations and automations you design - Manage external vendors, consultants, and implementation partners where needed - Design, develop, and implement scalable Salesforce solutions that support the strategic goals of our GTM teams — including custom objects, flows, Apex classes, and field-level data model design - Own the full project implementation lifecycle from requirements gathering and solution design through build, QA, UAT coordination, and go-live - Translate complex business requirements from Sales, Marketing, CS, and Support into clear technical specifications and project plans - Stay current with Salesforce releases and industry best practices; recommend and implement new features as appropriate - Ensure data integrity and security across the Salesforce ecosystem Automation and workflow logic - Design SF Flow automations that translate data signals into rep and CSM actions — score drops, renewal countdowns, engagement gaps - Own Gong Engage sequence infrastructure - Improve on and maintain product-triggered email logic in coordination with product and CS teams - Identify and implement automation opportunities that improve overall GTM efficiency Signal-to-pipeline motion - Partner with our Data Analytics team to design a customer health score model in Tableau; connect scores SF Flow and Gong playbook triggers to initiate workflows - Design and maintain additional enrichment pipelines - fed by Starbridge ICP signals - and lead the build out of GTM playbooks that turn data into action - Ensure HockeyStack attribution model captures full-funnel touchpoints from first signal through closed-won and renewal You Are - You think in systems before you think in tools — you can sketch a data flow on a whiteboard before you've decided which tool executes it - You're a genuine learn-it-all: when a new tool enters the stack, you go deep fast — documentation, community, hands-on experimentation — and you don't wait for someone to train you - You hold ambiguity well: the stack we're building doesn't have a fully drawn blueprint, and you'll be making architectural decisions with long-term consequences - You document as you build — undocumented integrations are technical debt, and you treat them that way - You can translate between architecture and business outcomes, and you're comfortable presenting to non-technical stakeholders - You push back when a tool purchase would create more integration complexity than value — and you can make that case with data, not just intuition - You're energized by working alongside AI tools to go faster, not threatened by what they can do - You understand sales teams and speak their language — you build trust by offering solutions that address real challenges, not just technically elegant ones - Treat Salesforce data quality as standing infrastructure, not a project — own the hygiene standards and the audit cadence On Your Resume - 6+ years in revenue technology, GTM operations, or a related technical business operations role — with demonstrated ownership of GTM systems architecture, not just administration - Deep Salesforce fluency: custom objects, flows, Apex classes, field-level data model design, and an intuition for what the CRM data model should look like to support the business — not just report building - Deep expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud; experience with Salesforce CPQ preferred - Solid understanding of Salesforce integration patterns and experience with APIs and integration tooling - Clear strategic thinking about GTM data flows: when presented with a business problem, your first instinct is to map where the data lives, where it needs to go, and what stands in the way - Strong working knowledge of iPaaS tools (Celigio, Workato, Boomi, n8n, or equivalent) — you've designed integrations even if you haven't always written every line of implementation code yourself - SQL proficiency sufficient to validate data, audit pipeline quality, and design logic for health score calculations; familiarity with Python or JavaScript a strong plus - Comfort with AI-powered development tools (Claude Code, Cursor, GitHub Copilot, or equivalent) — you use these to accelerate implementation - Excellent project management skills with the ability to manage multiple priorities and stakeholders simultaneously - Exceptional communication skills — you can translate between architecture and business outcomes and present your work clearly to VP and C-suite stakeholders Strong plus - Familiarity with Gong (especially Engage and Forecast), Starbridge.ai, HockeyStack, or Clay — or strong analogues in conversation intelligence, intent signal capture, attribution, and AI enrichment - Experience designing customer health score architecture — composite models, weighted inputs, tiered outputs, and the renewal playbook logic that consumes them - Background in edtech, K-12, or public sector SaaS — district procurement cycles, PO-based purchasing, and multi-stakeholder buying motions are a meaningful context advantage - Experience working alongside data engineering or analytics teams to operationalize BI-calculated metrics into CRM systems (reverse ETL patterns, Celigio/Census writebacks) - Familiarity with dbt or similar data transformation tooling - Salesforce Administrator and/or Developer certifications - Experience managing external vendors, consultants, and implementation partners LocationThe BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnestoa - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - Tennessee - Texas - Washington #LI-Remote We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $130,000—$145,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleReporting to the VP, Learning and Content Strategy, the Instructional Specialist, Multilingual Learning provides pedagogical leadership for the development of BrainPOP content for multilingual learners. The specialist will ensure all content is research-based, culturally responsive, and effectively scaffolded for MLs across K-8 settings. In collaboration with Product Marketing, they will also play a key role in articulating and supporting the instructional design in white papers, collateral, and positioning materials. This role will be based in NY, NY at the BrainPOP HQ, or remote in the US (Eastern time zone strongly preferred). Occasional travel may be required. In This Role You WillInstructional Design - Lead the design and implementation of instructional frameworks that support English language acquisition across K-8 grade bands. - Develop model activities with research-based scaffolding (e.g., graphic organizers, sentence frames, and leveled vocabulary) to ensure all students can access complex, high-interest topics. - Partner with product and engineering teams to ensure our digital interface and user experience (UX) align with the needs of emerging bilingual students. Standards Advocacy & Alignment - Act as the internal authority on national and state-specific English Language Development (ELD) standards, ensuring our roadmap reflects current educational requirements. - Lead the creation and maintenance of detailed alignment documentation to help districts see exactly how BrainPOP supports their ML populations. Internal Coaching & Quality Assurance - Develop rubrics and quality checklists to guide internal content creators and AI models in building ML-first content. - Facilitate workshops and brown bag sessions for internal BrainPOP teams to share emerging research, such as the Science of Reading for MLs or translanguaging strategies. - Review and provide pedagogical feedback on high-priority content to ensure it meets our standards for cultural responsiveness and linguistic accessibility. Market & Research Leadership - Stay at the forefront of ML education trends by attending conferences, reviewing academic literature, and gathering feedback from educators in the field. - Use these insights to propose new features or content solutions that specifically solve pain points for ML teachers and students. You Are - Learning and Solution-Oriented: Ability to bridge research-based practices with practical, actionable classroom applications. - Structured Communicator: A clear and concise communicator who can translate complex pedagogical standards into simple guidelines for content creators. - Detail-Oriented & Analytical: Able to conduct meticulous research validation and standards crosswalking to ensure product credibility. - Collaborative Advocate: Team-oriented with a passion for advocating for the academic achievement and social-emotional well-being of MLs. On Your Resume - Education: Master’s degree in TESOL, multilingual education, or a related field preferred. - Instructional Design: 5+ years of experience in instructional design and curriculum development for multilingual learners on a technology-based product strongly preferred. - Standards Knowledge: Deep understanding of WIDA framework and standards, as well as state-specific ELD standards (CA, TX, AZ). - Technical Proficiency: Basic proficiency with Google Workspace. Experience using digital authoring tools to build educational activities preferred. - Project Management: Ability to balance competing priorities and manage multiple work streams under deadlines. Excellent verbal and written communication skills. LocationThe BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $100,000—$120,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).