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ICHRA Regional Account Manager
Location
United States
Posted
5 days ago
Salary
0
Seniority
Lead
Job Description
ICHRA Regional Account Manager
Gallagher
Role Description Ensure delivery of exceptional service to Gallagher’s AHS-ICHRA clients by proactively managing assigned accounts and serving as a regional support resource for ICHRA clients and service teams associated with the primary branch within a specific region. - Know ICHRA Sales and Installation Cycle - Complete the TPA Panel Modeling and Installation Training - Complete ICHRA Document Storage and Compliance Training - Communicate resources available within Gallagher to fill white space needs (Ancillary Benefits, Comms Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.) - Accountable for 95% client retention - Manage increasingly complex accounts and funding type based on experience with supervision - Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business - Resolve service-related issues independently, involving more experienced Account Management team members when needed - Utilize Gallagher’s resources (Underwriting, Compliance), available tools (Excel, PowerPoint), established work products and advanced knowledge (benefits, self-funding etc.) to maximize efficiency and effectiveness in client deliverables - Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client meetings, lead calls, and correspond via email - Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners - Maintain proficiency in all AHS and GBS professional standards - Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentation - Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors and internal partners - Possess ability to articulate account management role in client engagement - Maintain and prioritize a task list on a regular basis - Provide support to local GBS office by completing ad hoc administrative tasks as needed - Be innovative and don’t be satisfied with the status quo! Generate new and practical ideas, always look to improve - Maintain up-to-date ICHRA records in Document Management System (DMS) - Comply with Gallagher’s processes, BOSS standards and office initiatives - Complete training and professional development to gain understanding of the insurance industry and GBS processes - Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way Qualifications - Required: Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. - License required. - Able and willing to travel approximately 25% of the time. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics.
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