• Drive modernization, scalability, and innovation across the Encounter Management ecosystem • Lead a cross-functional engineering team delivering encounter processing capabilities • Define and execute a multi-year technology roadmap for Encounters IT • Lead cloud adoption (Azure/AWS), microservices, API-first, and event-driven architecture initiatives • Partner and collaborate closely with EDI teams for accurate transmission of encounters • Ensure adherence to state and federal regulatory requirements • Implement Site Reliability Engineering (SRE) practices including monitoring and automation • Act as a trusted technology partner to business, compliance, EDI, and integration teams • Build and lead a high-performing engineering team focused on innovation and delivery excellence

Role Description CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. Qualifications - Industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology. - Ability to deliver actionable insights to clients. - Commitment to creating an environment of appreciation and recognition. Requirements - More than 9,500 team members across 23 major markets coast to coast. Benefits - Opportunities for personal and professional growth throughout careers. Company Description CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS • Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes • Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms • Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value • Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth • Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

• Planning, steering and delivery of complex IT projects (traditional & agile) • Active stakeholder management including communication, escalations and conflict resolution • Ensuring budget, forecasts and project profitability • Identifying, assessing and managing risks and changes • Ensuring project and quality standards as well as technical documentation • Preparing and facilitating meetings, workshops and management presentations • Close collaboration with clients, internal teams and consultants