• Drives the development and application of solutions within designated sectors • Oversees the full implementation lifecycle, ensuring operational readiness • Gathers information, conducts due diligence, and develops training curricula • Develops and maintains relationships with stakeholders involved in key projects • Creates and manages training repository detailing implementation best practices

• Lead enterprise customer implementations from project initiation through go-live and hypercare. • Serve as the primary implementation owner and customer-facing lead for assigned customer projects. • Facilitate requirements gathering sessions and translate business objectives into implementation plans and delivery milestones. • Develop project schedules, implementation roadmaps, risk mitigation plans, and customer communication strategies. • Partner with Sales, Product Management, Engineering, Customer Success, and Support to ensure successful project execution. • Assist with solution scoping, implementation planning, and Statement of Work (SOW) development for new and existing customers. • Coordinate testing activities including User Acceptance Testing (UAT), transaction validation, defect management, and deployment readiness reviews. • Lead go-live planning, deployment execution, and hypercare activities to ensure successful customer adoption. • Manage project risks, issues, dependencies, and escalations while maintaining alignment with customer expectations and business objectives. • Facilitate executive and stakeholder communications, providing regular status updates, implementation metrics, and risk assessments. • Advise customers on implementation best practices, change management considerations, and operational readiness activities. • Contribute to the continuous improvement of Exostar’s implementation methodology, delivery framework, templates, and playbooks. • Work cross-functionally with Product and Engineering teams to communicate customer feedback, identify process improvements, and influence future platform enhancements. • Mentor team members by sharing implementation best practices, customer engagement strategies, and delivery expertise. • Ensure compliance with Exostar’s security standards and customer-specific regulatory requirements throughout all phases of implementation.

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions. • Collaborate in requirements-gathering, planning, and training sessions (Kickoff, Discovery, Validations, Trainings, etc.). • Configure and tailor the monday.com platform with a high degree of customization according to each client's business rules and requirements. • Support the full implementation lifecycle: Kickoff, Discovery, Development, Validation, Training, Go Live, and Support. • Prepare technical documentation and support materials, such as Functional Analysis, Technical Analysis, solution documentation, Proof of Concept (PoC), and others. • Identify opportunities for continuous improvement in platform usage and propose enhancements. • Ensure strategic adoption of the platform by the client.

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing strategic, customized solutions. • Lead requirements-gathering, planning, validation, and training meetings, ensuring alignment between expectations, deliverables, and project objectives. • Configure and customize the monday.com platform according to each client's business rules and specific requirements. • Manage the full implementation lifecycle, from kick-off and discovery to go-live and post-launch support, ensuring delivery quality and a positive customer experience. • Prepare functional and technical documentation, support materials, workflows, and records related to implementations. • Identify continuous improvement opportunities, proposing enhancements and new platform use cases. • Act in a consultative capacity, contributing to strategic solution adoption and strengthening client relationships.