• Lead enterprise customer implementations from project initiation through go-live and hypercare. • Serve as the primary implementation owner and customer-facing lead for assigned customer projects. • Facilitate requirements gathering sessions and translate business objectives into implementation plans and delivery milestones. • Develop project schedules, implementation roadmaps, risk mitigation plans, and customer communication strategies. • Partner with Sales, Product Management, Engineering, Customer Success, and Support to ensure successful project execution. • Assist with solution scoping, implementation planning, and Statement of Work (SOW) development for new and existing customers. • Coordinate testing activities including User Acceptance Testing (UAT), transaction validation, defect management, and deployment readiness reviews. • Lead go-live planning, deployment execution, and hypercare activities to ensure successful customer adoption. • Manage project risks, issues, dependencies, and escalations while maintaining alignment with customer expectations and business objectives. • Facilitate executive and stakeholder communications, providing regular status updates, implementation metrics, and risk assessments. • Advise customers on implementation best practices, change management considerations, and operational readiness activities. • Contribute to the continuous improvement of Exostar’s implementation methodology, delivery framework, templates, and playbooks. • Work cross-functionally with Product and Engineering teams to communicate customer feedback, identify process improvements, and influence future platform enhancements. • Mentor team members by sharing implementation best practices, customer engagement strategies, and delivery expertise. • Ensure compliance with Exostar’s security standards and customer-specific regulatory requirements throughout all phases of implementation.

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions. • Collaborate in requirements-gathering, planning, and training sessions (Kickoff, Discovery, Validations, Trainings, etc.). • Configure and tailor the monday.com platform with a high degree of customization according to each client's business rules and requirements. • Support the full implementation lifecycle: Kickoff, Discovery, Development, Validation, Training, Go Live, and Support. • Prepare technical documentation and support materials, such as Functional Analysis, Technical Analysis, solution documentation, Proof of Concept (PoC), and others. • Identify opportunities for continuous improvement in platform usage and propose enhancements. • Ensure strategic adoption of the platform by the client.

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing strategic, customized solutions. • Lead requirements-gathering, planning, validation, and training meetings, ensuring alignment between expectations, deliverables, and project objectives. • Configure and customize the monday.com platform according to each client's business rules and specific requirements. • Manage the full implementation lifecycle, from kick-off and discovery to go-live and post-launch support, ensuring delivery quality and a positive customer experience. • Prepare functional and technical documentation, support materials, workflows, and records related to implementations. • Identify continuous improvement opportunities, proposing enhancements and new platform use cases. • Act in a consultative capacity, contributing to strategic solution adoption and strengthening client relationships.

Role Description Senior Implementation Consultant for an Occupational Health & Hygiene Management System used by various industries (mining, construction, manufacturing, food processing, motor manufacturing). - 100% remote work from home with travelling to clients as requested (head office is based in Centrion). - Mandatory: Must have a valid driver’s license and own reliable car. - Minimum 5-8 years’ experience in implementing Enterprise Business Systems. - Clean ITC/credit record and no criminal record. Qualifications - Matric plus IT Degree huge advantage (B-Eng Industrial Engineer / BCom IT/BSc IT) or specific ICT courses related to projects and systems implementations. - Minimum 5-8 years’ experience in implementing Enterprise Business Systems. Requirements - Solid knowledge and skills to perform SQL coding for: - Selects, updates, joins - Scripts - SQL views - Query analysis - Data migration scripts - Stored procedures - Triggers - Provide technical specifications for implementation. - Understand, follow and implement various customer change control processes. - Testing (System testing, data testing & process testing). Benefits - Salary is market-related and negotiable depending on the candidate’s skills, experience and qualifications. - Includes a basic salary plus Group Scheme (Unemployment insurance, life insurance and disability fund). - Medical Aid and Retirement Fund is not paid by the company (for candidate’s own account). - Includes standard sick leave, study leave, compassionate leave and 20 days annual leave. - Equipment and expenses to perform your work will be provided by the company, including: - Notebook - Connectivity and mobile allowance for being away from home - Travelling to customers - Accommodation and subsistence when on site Travelling involved - Expected to travel to customers either by road or by air depending on distance. - Most clients are based in South Africa with possibility of cross-border travel to African countries. - Most travels are in-and-out daily and constitute on average a round-trip of 300km. - Further distances of round-trip 600km require stay-over. - Instances do occur where stay is required for a week. - During project phases, overnight stays are generally from Monday to Thursday during training and system go-live phases. - There is connectivity to most customers. Support can be done remotely. - Travelling is necessary for face-to-face customer communication, upgrades, implementations, etc. Occasional after-hours work - Many system upgrades occur after hours, requiring occasional after-hours work. Implementation system experience preferred/huge advantage - SHEQ Systems - EHS Software Implementation - Occupational Health & Hygiene Management Systems - Employee Health/Wellness Systems - Medical Surveillance Systems - Workforce Health Management Systems - Industrial Hygiene Software - Exposure Monitoring Systems - Clinic Management Systems - Corporate Health Systems - Mine Health and Safety Systems - Risk Management Systems - Incident Management Software - Safety Management Systems Job functions - Gain expert knowledge of the functionality and capability of the business system. - Define business requirements. - Mapping - business system to business requirements. - Implement business system, including but not limited to: - Project Lead - Requirements Analysis - Configure System - Train user on System - Support System (business owners, key users & end users) Package & Remuneration - Salary Market Related