• Issuance and verification of CT-e, invoices (notas fiscais) and other transport documents; • Perform billing for freight and services provided to clients; • Issuance of freight contracts and compliance with PGR (Risk Management Program); • Verification and processing of shipping documents, manifests and receipts/proofs; • Billing control, sending receipts/proofs and document organization; • Issuance of invoices and payment slips (boletos) according to procedures and tax requirements; • Authorization of cash advances for drivers; • Control and monitoring of receipts and operational pending issues; • Support for administrative and financial routines; • Customer, driver and operations team support as needed; • Support in resolving discrepancies and monitoring billing-related outstanding items; • Contribute to the organization, improvement and efficiency of departmental processes.

• Issue and post bills, receipts and invoices • Provide solutions to any relative problems with clients • Create thorough reconciliation invoices on billing activity with clear and reliable data • Reconcile the purchase of materials for each project • Review billing documents, create monthly invoices and distribute according to the client's requirements • Create postal advance invoices • Manage the status of postage balances to ensure sufficient funds remain on hand for shipments • Data entry of freight and postal shipments • Manage the work in process reports to ensure all billable items are captured • Manage the completion of projects

• Provide oversight of global professional coding team performance • Act in the role of professional coding point of contact for multiple clients • Manage relationships with global professional coding leadership • Maintain EPIC coding edit work queues, resolving coding edits to ensure accurate and timely claims submission • Support global professional coding teams through Epic system analytics and reporting • Provide guidance on CMS and commercial payer regulations, ensuring adherence to current coding and billing standards • Conduct ongoing compliance monitoring and risk assessments to prevent coding errors and revenue leakage • Serve as a coding subject matter expert for Revenue Cycle Management (RCM) teams, resolving complex coding and denial-related issues • Supervise and support professional coding staff including hiring, onboarding, scheduling, and performance management • Monitor coding productivity, accuracy, and turnaround time for coding completion • Ensure timely resolution of coding-related edits and billing holds • Manage multiple work demands simultaneously • Conduct coding audits and accuracy reviews, ensuring compliance with ICD-10, CPT/HCPCS, and applicable CMS/OIG regulations • Address coding-related denials and partner with billing and A/R teams to identify root causes • Stay current with regulatory and coding updates and disseminate guidance to staff • Ensure coding policies & procedures are current and reflect the most compliant/accepted practices for professional coding • Ensured compliance of federal, state and HIPAA guidelines • Work closely with HIM, Revenue Integrity, CDI, Billing, and Clinical departments to ensure clean claim generation • Support charge description master (CDM) accuracy through collaboration with revenue integrity • Coordinate with IT on encoder, EHR, and CAC system optimization • Provide regular coder education on coding updates, documentation changes, and audit findings • Mentor coding leads or senior coders to support succession planning and career development • Work closely with physicians, nurses, and other healthcare professionals to ensure timely and accurate documentation that reflects the care provided to patients. Obtain clarification as appropriate

• Provide empathetic, patient-centered support through communication software • Serve as a trusted resource for patients seeking assistance with their care journey. • Answer routine billing questions, including helping patients understand statements and account balances. • Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility. • Provide general education on in-network and out-of-network coverage. • Confirm insurance information on file and assist with basic eligibility questions. • Help patients understand where their accounts are within the billing process. • Communicate billing-related updates provided by the Revenue Cycle team. • Act as a liaison between patients, providers, billing specialists, and internal teams. • Escalate complex billing or insurance concerns to the appropriate team. • Provide warm handoffs with complete context to minimize patient frustration. • Maintain accurate documentation of all patient interactions. • Handle sensitive patient information with professionalism and confidentiality. • Identify recurring patient concerns and share feedback that may improve the patient experience.