• Provide oversight of global professional coding team performance • Act in the role of professional coding point of contact for multiple clients • Manage relationships with global professional coding leadership • Maintain EPIC coding edit work queues, resolving coding edits to ensure accurate and timely claims submission • Support global professional coding teams through Epic system analytics and reporting • Provide guidance on CMS and commercial payer regulations, ensuring adherence to current coding and billing standards • Conduct ongoing compliance monitoring and risk assessments to prevent coding errors and revenue leakage • Serve as a coding subject matter expert for Revenue Cycle Management (RCM) teams, resolving complex coding and denial-related issues • Supervise and support professional coding staff including hiring, onboarding, scheduling, and performance management • Monitor coding productivity, accuracy, and turnaround time for coding completion • Ensure timely resolution of coding-related edits and billing holds • Manage multiple work demands simultaneously • Conduct coding audits and accuracy reviews, ensuring compliance with ICD-10, CPT/HCPCS, and applicable CMS/OIG regulations • Address coding-related denials and partner with billing and A/R teams to identify root causes • Stay current with regulatory and coding updates and disseminate guidance to staff • Ensure coding policies & procedures are current and reflect the most compliant/accepted practices for professional coding • Ensured compliance of federal, state and HIPAA guidelines • Work closely with HIM, Revenue Integrity, CDI, Billing, and Clinical departments to ensure clean claim generation • Support charge description master (CDM) accuracy through collaboration with revenue integrity • Coordinate with IT on encoder, EHR, and CAC system optimization • Provide regular coder education on coding updates, documentation changes, and audit findings • Mentor coding leads or senior coders to support succession planning and career development • Work closely with physicians, nurses, and other healthcare professionals to ensure timely and accurate documentation that reflects the care provided to patients. Obtain clarification as appropriate

• Provide empathetic, patient-centered support through communication software • Serve as a trusted resource for patients seeking assistance with their care journey. • Answer routine billing questions, including helping patients understand statements and account balances. • Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility. • Provide general education on in-network and out-of-network coverage. • Confirm insurance information on file and assist with basic eligibility questions. • Help patients understand where their accounts are within the billing process. • Communicate billing-related updates provided by the Revenue Cycle team. • Act as a liaison between patients, providers, billing specialists, and internal teams. • Escalate complex billing or insurance concerns to the appropriate team. • Provide warm handoffs with complete context to minimize patient frustration. • Maintain accurate documentation of all patient interactions. • Handle sensitive patient information with professionalism and confidentiality. • Identify recurring patient concerns and share feedback that may improve the patient experience.

• The Epic Resolute Analyst develops, implements, and supports Epic Resolute Professional Billing. • Interacts directly with operations and the clinical applications team to analyze and specify application requirements and workflows and to make system recommendations. • Assists with problem solving, testing and documentation of billing systems. • Develops and maintains configuration decision and workflow documents. • Assists with analysis of data [conversion, analytics, quality, root cause]. • Attends meetings and is accountable for action items assigned to them or their team. • Review, evaluate, and test new software and software upgrades. • Ensures that the software functions efficiently daily and remains in safe functioning condition. • Maintain excellent customer service while working with NOMS physicians and team members. • Stays abreast of leading-edge information technology, communications, and healthcare software applications.

• Provides payments indexing and posting to Patient Financial Services. • Preparing, indexing, and posting payments. • Performing daily reconciliation and processing payment transfers. • Reviewing and submitting claims to payors. • Performing account follow-up activities. • Updating information on patient account. • Research, analyze and resolve complex cases and problem accounts with minimal assistance. • Submits appeals and collect monies relative to physician reimbursement. • Services as a technical resource (subject matter expert) to others. • Assist other team members and cross trained in other Revenue Cycle functions.