• Provide empathetic, patient-centered support through communication software • Serve as a trusted resource for patients seeking assistance with their care journey. • Answer routine billing questions, including helping patients understand statements and account balances. • Explain basic insurance concepts such as deductibles, copays, coinsurance, and patient responsibility. • Provide general education on in-network and out-of-network coverage. • Confirm insurance information on file and assist with basic eligibility questions. • Help patients understand where their accounts are within the billing process. • Communicate billing-related updates provided by the Revenue Cycle team. • Act as a liaison between patients, providers, billing specialists, and internal teams. • Escalate complex billing or insurance concerns to the appropriate team. • Provide warm handoffs with complete context to minimize patient frustration. • Maintain accurate documentation of all patient interactions. • Handle sensitive patient information with professionalism and confidentiality. • Identify recurring patient concerns and share feedback that may improve the patient experience.

• The Epic Resolute Analyst develops, implements, and supports Epic Resolute Professional Billing. • Interacts directly with operations and the clinical applications team to analyze and specify application requirements and workflows and to make system recommendations. • Assists with problem solving, testing and documentation of billing systems. • Develops and maintains configuration decision and workflow documents. • Assists with analysis of data [conversion, analytics, quality, root cause]. • Attends meetings and is accountable for action items assigned to them or their team. • Review, evaluate, and test new software and software upgrades. • Ensures that the software functions efficiently daily and remains in safe functioning condition. • Maintain excellent customer service while working with NOMS physicians and team members. • Stays abreast of leading-edge information technology, communications, and healthcare software applications.

• Provides payments indexing and posting to Patient Financial Services. • Preparing, indexing, and posting payments. • Performing daily reconciliation and processing payment transfers. • Reviewing and submitting claims to payors. • Performing account follow-up activities. • Updating information on patient account. • Research, analyze and resolve complex cases and problem accounts with minimal assistance. • Submits appeals and collect monies relative to physician reimbursement. • Services as a technical resource (subject matter expert) to others. • Assist other team members and cross trained in other Revenue Cycle functions.

Role Description The Virtual Admissions Specialist is responsible for assisting prospective students with the onboarding and admissions phase of the Student Lifecycle including, but not limited to: - Assisting prospects with navigating the admissions application process. - Responding to inquiries regarding the HCC website, semester courses, continuing education, and adult basic education program information. - Other admissions related processes. Essential Functions: - Assist students with accessing online resources (i.e., PeopleSoft student center to include financial accounts, payments, financial aid status, course registration, class schedule, enrollment checklist, etc.). - Provide student and class-related information including admissions requirements, career paths, class dates, admission process, locations, and orientation dates. - Assess and promptly respond to the needs and concerns of prospective students, applicants, and parents via phone, email, face-to-face interviews and/or mini-information sessions. - Maintain current knowledge regarding all semester credit hour, continuing education and adult basic education courses and/or program recruitment and advising information. - Provide professional and high-quality customer service when responding to student and class/program related inquiries. - Facilitate student onboarding processes (application, financial aid, testing, and orientation). - Capture all information requests, leads and responses to Request for Information form (RIF) using the appropriate tracking and/or caseload management tool. - Assist students with resolving onboarding issues (i.e., holds, complaints, grade appeals, financial). - Direct students to COE Deans and/or Department Chairs as needed for additional advising and/or program orientations. - Perform other duties, tasks and assignments as required. Qualifications - Associate’s degree required. - HS/GED plus 4 years directly related experience may be considered in lieu of required degree. - 3 years’ experience working in Instructional/Continuing Education, Customer Service, Workforce and/or Student Services Support, Recruitment or Advising required. - Valid Texas Driver License. - Special Skills: - MS Office Programs. - Information Management Systems. - Budget Management. - Able to work flexible hours including evenings and weekends. - Fluent in multiple languages; both oral and written. - Competencies: - Delivering High Quality Work. - Accepting Responsibility. - Serving Customers. - Supporting Organizational Goals. - Driving Continuous Improvement. - Acting with Integrity. - Thinking Critically. - Managing Change. - Communicating Effectively. Requirements - General Office working conditions. - Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. - Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. - May be required to work after hours to include weekends and holidays. Company Description Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. - 98 percent of our graduates step into a job in their field of study immediately upon graduation. - One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. - Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges. - Offers 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. - No.1 among all community colleges in the nation in providing associate degrees to minorities. - No.1 in educating international students, with 10.4 percent of our student population from outside the USA. - Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.