• The Epic Resolute Analyst develops, implements, and supports Epic Resolute Professional Billing. • Interacts directly with operations and the clinical applications team to analyze and specify application requirements and workflows and to make system recommendations. • Assists with problem solving, testing and documentation of billing systems. • Develops and maintains configuration decision and workflow documents. • Assists with analysis of data [conversion, analytics, quality, root cause]. • Attends meetings and is accountable for action items assigned to them or their team. • Review, evaluate, and test new software and software upgrades. • Ensures that the software functions efficiently daily and remains in safe functioning condition. • Maintain excellent customer service while working with NOMS physicians and team members. • Stays abreast of leading-edge information technology, communications, and healthcare software applications.

• Provides payments indexing and posting to Patient Financial Services. • Preparing, indexing, and posting payments. • Performing daily reconciliation and processing payment transfers. • Reviewing and submitting claims to payors. • Performing account follow-up activities. • Updating information on patient account. • Research, analyze and resolve complex cases and problem accounts with minimal assistance. • Submits appeals and collect monies relative to physician reimbursement. • Services as a technical resource (subject matter expert) to others. • Assist other team members and cross trained in other Revenue Cycle functions.

Role Description The Virtual Admissions Specialist is responsible for assisting prospective students with the onboarding and admissions phase of the Student Lifecycle including, but not limited to: - Assisting prospects with navigating the admissions application process. - Responding to inquiries regarding the HCC website, semester courses, continuing education, and adult basic education program information. - Other admissions related processes. Essential Functions: - Assist students with accessing online resources (i.e., PeopleSoft student center to include financial accounts, payments, financial aid status, course registration, class schedule, enrollment checklist, etc.). - Provide student and class-related information including admissions requirements, career paths, class dates, admission process, locations, and orientation dates. - Assess and promptly respond to the needs and concerns of prospective students, applicants, and parents via phone, email, face-to-face interviews and/or mini-information sessions. - Maintain current knowledge regarding all semester credit hour, continuing education and adult basic education courses and/or program recruitment and advising information. - Provide professional and high-quality customer service when responding to student and class/program related inquiries. - Facilitate student onboarding processes (application, financial aid, testing, and orientation). - Capture all information requests, leads and responses to Request for Information form (RIF) using the appropriate tracking and/or caseload management tool. - Assist students with resolving onboarding issues (i.e., holds, complaints, grade appeals, financial). - Direct students to COE Deans and/or Department Chairs as needed for additional advising and/or program orientations. - Perform other duties, tasks and assignments as required. Qualifications - Associate’s degree required. - HS/GED plus 4 years directly related experience may be considered in lieu of required degree. - 3 years’ experience working in Instructional/Continuing Education, Customer Service, Workforce and/or Student Services Support, Recruitment or Advising required. - Valid Texas Driver License. - Special Skills: - MS Office Programs. - Information Management Systems. - Budget Management. - Able to work flexible hours including evenings and weekends. - Fluent in multiple languages; both oral and written. - Competencies: - Delivering High Quality Work. - Accepting Responsibility. - Serving Customers. - Supporting Organizational Goals. - Driving Continuous Improvement. - Acting with Integrity. - Thinking Critically. - Managing Change. - Communicating Effectively. Requirements - General Office working conditions. - Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. - Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. - May be required to work after hours to include weekends and holidays. Company Description Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. - 98 percent of our graduates step into a job in their field of study immediately upon graduation. - One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. - Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges. - Offers 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. - No.1 among all community colleges in the nation in providing associate degrees to minorities. - No.1 in educating international students, with 10.4 percent of our student population from outside the USA. - Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

Role Description We are looking for a team of Member Success Specialists to help us scale our Care Operations as we continue to grow. The Member Success Team will play a critical role in our success. Reporting to the manager of the Member Success Team, you will act as the definitive subject matter expert on the member journey, serving as the critical operational bridge between the Commercial and Client Success (CS) teams and the Care Team. Moving away from standard day-to-day casework, this strategic role ensures that high-impact client launches are flawlessly engineered, program guarantees are met, and the Care Team is fully equipped to deliver an unmatched experience from day one. You’re excited about this opportunity because you will... - Drive Visible Scale: You will have a direct hand in how Carrum Health expands its footprint, protecting the company’s reputation at the highest level of enterprise business. - Drive Systems Change: You’ll have a front-row seat to the friction points in our current patient journey. You are excited to not just fix a problem once, but to collaborate with leadership and project managers to build better systems that prevent that problem from ever happening again. - High-Stakes Visibility: Your work puts you at the intersection of Care Team, Commercial Team, and Client Success. You will intervene in the care journeys of VIP members and high-priority clients, putting your problem-solving skills on a stage where leadership will see your direct impact on patient outcomes. - Bridge the Gap: You enjoy being the "connective tissue" between our clients and our Care Team. You’ll take pride in smoothing over the bumps in the road, ensuring that even when things get complicated, the patient experience remains "white-glove" and seamless. - Client-Facing Subject Matter Expert: Actively participate in external client meetings as the dedicated expert on the member journey, confidently answering complex stakeholder questions regarding the end-to-end member experience. - Implementation & Post-Launch Support: Partner directly with the CS Account Manager during client onboarding and implementation, serving as the ongoing primary point of contact for member-related operational questions or concerns. - Custom Journey Engineering: Translate nuanced client-specific requests into operational realities, modifying the member journey map to accommodate custom client requirements without disrupting core performance. - Funnel Oversight & Performance Reporting: Keep proactive "eyes on the funnel" early in the implementation cycle; handle manual reporting. Work with data and CS to prove program efficacy and ensure contractual guarantees are met during the critical first month of launch and beyond. - L&D Collaboration: Synthesize and transition nuanced, account-specific launch criteria directly to the Care Team Learning & Development (L&D) department to ensure training materials match custom client commitments. - Workflow Trialing & Testing: Proactively trial and "dry-run" new patient journeys prior to go-live, identifying friction points, workflow gaps, or systemic barriers before they impact a live member. - Cross-Functional Workflow Adjustments: Collaborate cross-functionally with Product and Engineering teams to adjust workflows, patch systemic bugs, and resolve technical hurdles (e.g., eligibility verification issues). Qualifications - Equivalent experience to an IC3 level within current team. - High level of comfort with the Care App and other internal tools to confidently represent the current member experience. - Exceptional verbal and written presentation skills, with a proven ability to independently lead high-stakes external meetings and represent operational processes professionally to major clients. - A background in testing workflows, managing product/engineering dependencies, and transforming abstract client requests into concrete standard operating procedures (SOPs). - Comfort with pulling, aggregating, and analyzing manual operational data to build client-ready efficacy reports under tight deadlines. Benefits - Stock option plan - Flexible schedules and remote work - Chicago and San Francisco offices available - Self-managed vacation days, within reason - Paid parental leave - Health, vision, and dental insurance - 401K retirement plan Company Description We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.