• Answer and manage a high volume of incoming calls using our multi-line call center system with professionalism and efficiency • Route calls to the appropriate departments (primarily Customer Support) quickly and accurately • Create and document cases in the case tracking system for all customer interactions—phone, email, and online chat • Provide clear, accurate information about the company services, policies, and procedures • Monitor and manage shared email inboxes using third-party authentication tools • Communicate urgent matters to internal teams through Teams chat groups • Send daily attendance emails to the Customer Support team • Type, copy, and distribute monthly Customer Support calendar • Maintain and update the department attendance calendar • Operate and maintain department equipment and office supplies (call center system, printers, scanners, etc.) • Input updated bank information into the case tracking system • Bind HR and Education manuals as needed • Provide clerical support to team members across departments upon request • Serve as full backup for other Customer Support Administrative Assistants • Keep personal and shared workspaces neat, organized, and professional • Learn and adapt to new technology and software as needed • Perform other related duties as assigned

• Review, assign, and track work orders in client systems (e.g., AppFolio, Yardi, Buildium) • Communicate with tenants, vendors, and contractors to schedule and confirm maintenance requests • Monitor progress of jobs and ensure timely completion with proper documentation • Track expenses, invoices, and operational costs related to property portfolios • Assist with accounts payable/receivable and basic reporting • Prepare investor-ready reports with KPIs and portfolio summaries • Support leadership with scheduling, follow-ups, and communication workflows • Maintain CRM hygiene and ensure data accuracy across platforms

• Provide various levels of administrative support across the PMO team and Operations • Schedule meetings, field phone calls, coordinate events, and direct staff to appropriate resources • Assist with developing trip reports, scheduling visits, and office management • Ensure proper disposition of significant administration workload to maintain pace and scale of ongoing operations • Manage travel for employees by assisting with pre-travel requirements and gaining government approval through CACI’s automated travel approval process • Coordinate with the PMO shop to ensure there is adequate funding for each travel request • Track and ensure a Trip Report is submitted for each trip • Ensure all travel activities comply with DoD regulations, Joint Travel Regulations (JTR), Federal Travel Regulations (FTR), and company policies • Conduct regular audits and reviews of travel documentation • Update and maintain personal information on all deployed personnel throughout their deployment or TDY • Maintain accurate and up-to-date records of all travel-related documentation and track execution of plans • Assist in the development and update of OCONUS travel policies and procedures.

• Answer inbound calls professionally and promptly** • Use approved greetings and scripts** • Schedule service calls and inspections** • Confirm appointments and communicate updates** • Maintain high customer experience standards** • Compile and manage daily call runs** • Support dispatch coordination and routing** • Fill schedule gaps when cancellations occur** • Notify customers proactively of changes** • Ensure technician utilization remains high** • Track daily sales averages** • Monitor closing ratios** • Maintain accurate CRM records** • Update operational dashboards** • Support reporting visibility** • Track service agreement renewals** • Schedule maintenance appointments** • Follow up with membership clients** • Protect recurring revenue streams** • Assist with invoicing coordination** • Support payment tracking** • Maintain organized digital records** • Assist with reporting and operational tasks