• Responsible for overall restaurant operations including front-of-house and back-of-house management. • Ensure exceptional guest service by upholding brand standards and resolving guest concerns promptly. • Manage budgets, forecasts, payroll, and financial performance of the restaurant. • Monitor daily operations to ensure compliance with health, safety, and sanitation regulations. • Develop, implement, and oversee restaurant policies, procedures, and training programs. • Recruit, interview, hire, and train team members; provide continuous coaching, counseling, and development. • Lead, motivate, and inspire staff to achieve performance goals and uphold company values. • Schedule labor effectively while controlling costs and maintaining service levels. • Partner with the culinary team to ensure consistent food quality, presentation, and timeliness. • Oversee vendor relationships, inventory control, and ordering of food, beverage, and supplies. • Review and analyze sales, labor, and cost reports to optimize profitability. • Maintain physical appearance and cleanliness of the restaurant at all times. • Ensure compliance with all local, state, and federal laws, including alcohol service and wage regulations. • Handle guest relations, VIP experiences, and special events coordination. • Provide weekly/monthly reports to ownership/operations leadership on financial performance and operations. • Lead by example in fostering a positive work environment, accountability, and teamwork.

• Provide technical expertise and thought leadership in effective customization development • Deliver services within agreed timeframe, budget parameters and performance targets • Participate in audit and other compliance activities • Ensure User Acceptance Test (UAT) cases are signed off prior to change movement to production

• Responsible for managing and coordinating multi-brand luxury appliance service and repair operations across a designated region. • Ensure high-quality customer service, efficient operations, and compliance with company standards and policies. • Develop and manage the effectiveness of a group of independent, 3rd party service technicians and installers within their region. • Collaborate with other departments to ensure delivery of best-in-class service experiences and meet overall business objectives. • Recruit, supervise, train, and motivate Service Companies and their technicians and support staff, ensuring high performance and adherence to customer satisfaction and quality standards. • Oversee scheduling, dispatching, and completion of appliance repair and maintenance services to meet customer expectations and service level agreements (SLAs). • Ensure timely and effective resolution of customer issues, maintaining high customer satisfaction ratings and addressing escalated complaints. • Monitor key performance indicators (KPIs) such as response times, repair completion rates, and technician productivity; implement strategies to improve efficiency and service quality. • Manage parts inventory, tools, and equipment for service operations, ensuring availability and cost-effectiveness. • Develop and manage regional budgets, controlling costs related to labor, parts, and operations while meeting financial targets. • Collaborate with manufacturers, suppliers, and third-party service providers to ensure quality parts and warranty compliance. • Prepare and analyze reports on service metrics, operational performance, and customer feedback to identify trends and areas for improvement. • Develop and implement regional service strategies aligned with company goals, including the expansion of services or adoption of new technologies.

• Identify, establish, and maintain relationships with providers, clinics, hospitals, and community organizations. • Build pipelines of consumer opportunities through grassroots outreach, events, and nonprofit partnerships. • Actively expand the company’s presence and reputation in assigned markets. • Develop and manage events, outreach campaigns, and provider-driven initiatives that result in consumer engagement. • Conduct outreach to agents in the market and pair them with opportunities generated through provider and community partnerships. • Monitor conversion and follow-up activity, ensuring opportunities are leveraged effectively. • Represent the company at health fairs, nonprofit and carrier events, and local association meetings. • Create and maintain trusted relationships with providers to drive referrals into the agent network. • Act as the primary point of contact for community partners in assigned markets. • Track KPIs, including provider partnerships established, events hosted, opportunities generated, and opportunity-to-enrollment conversion. • Gather market intelligence on consumer trends, competitor activity, and provider needs. • Report results, challenges, and opportunities regularly to leadership. • Ensure all outreach and engagement activities comply with federal, state, and carrier regulations. • Stay up to date on CMS and ACA guidelines governing marketing and provider/community outreach. • Model the highest standards of integrity and compliance in market activities.