• Provide technical expertise and thought leadership in effective customization development • Deliver services within agreed timeframe, budget parameters and performance targets • Participate in audit and other compliance activities • Ensure User Acceptance Test (UAT) cases are signed off prior to change movement to production

• Responsible for managing and coordinating multi-brand luxury appliance service and repair operations across a designated region. • Ensure high-quality customer service, efficient operations, and compliance with company standards and policies. • Develop and manage the effectiveness of a group of independent, 3rd party service technicians and installers within their region. • Collaborate with other departments to ensure delivery of best-in-class service experiences and meet overall business objectives. • Recruit, supervise, train, and motivate Service Companies and their technicians and support staff, ensuring high performance and adherence to customer satisfaction and quality standards. • Oversee scheduling, dispatching, and completion of appliance repair and maintenance services to meet customer expectations and service level agreements (SLAs). • Ensure timely and effective resolution of customer issues, maintaining high customer satisfaction ratings and addressing escalated complaints. • Monitor key performance indicators (KPIs) such as response times, repair completion rates, and technician productivity; implement strategies to improve efficiency and service quality. • Manage parts inventory, tools, and equipment for service operations, ensuring availability and cost-effectiveness. • Develop and manage regional budgets, controlling costs related to labor, parts, and operations while meeting financial targets. • Collaborate with manufacturers, suppliers, and third-party service providers to ensure quality parts and warranty compliance. • Prepare and analyze reports on service metrics, operational performance, and customer feedback to identify trends and areas for improvement. • Develop and implement regional service strategies aligned with company goals, including the expansion of services or adoption of new technologies.

• Identify, establish, and maintain relationships with providers, clinics, hospitals, and community organizations. • Build pipelines of consumer opportunities through grassroots outreach, events, and nonprofit partnerships. • Actively expand the company’s presence and reputation in assigned markets. • Develop and manage events, outreach campaigns, and provider-driven initiatives that result in consumer engagement. • Conduct outreach to agents in the market and pair them with opportunities generated through provider and community partnerships. • Monitor conversion and follow-up activity, ensuring opportunities are leveraged effectively. • Represent the company at health fairs, nonprofit and carrier events, and local association meetings. • Create and maintain trusted relationships with providers to drive referrals into the agent network. • Act as the primary point of contact for community partners in assigned markets. • Track KPIs, including provider partnerships established, events hosted, opportunities generated, and opportunity-to-enrollment conversion. • Gather market intelligence on consumer trends, competitor activity, and provider needs. • Report results, challenges, and opportunities regularly to leadership. • Ensure all outreach and engagement activities comply with federal, state, and carrier regulations. • Stay up to date on CMS and ACA guidelines governing marketing and provider/community outreach. • Model the highest standards of integrity and compliance in market activities.

• Represent and grow Street Child Germany as a trusted and impactful non-profit organization • Develop and implement the Germany fundraising strategy in collaboration with the Board and aligned to our global fundraising strategy • Lead grant applications and ensure accountability and reporting to German funding partners • Support and manage our German fundraising team • Oversee daily operations, including project controlling, finance, administration, HR, and compliance (with support from external fiduciaries and legal partners) • Drive the optimal level of smart collaboration and healthy relationship, balancing multiple factors, between the German entity and the international Street Child network • Support governance processes and work closely with the Board on strategy, risk, and reporting • Drive visibility, partnerships, and future growth opportunities in Germany