• Manage and optimise the deployment of service executives across India to ensure efficient, high-quality service delivery • Improve service processes to enhance response times and high-quality delivery for Biotage instruments across the full portfolio • Develop contingency plans to address operational challenges and minimise customer downtime • Enhance the post-installation customer experience to drive repeat business and service contract renewals • Build and maintain strong relationships with pharmaceutical, biotech, CRO/CMO, academic, and government laboratory customers, while effectively managing escalations and resolving customer issues • Forecast and drive quarterly service bookings and revenue targets across AMCs, spare parts, qualifications, upgrades, and other aftermarket services • Identify and grow aftermarket opportunities across Biotage's installed base, providing value-based solutions and leading commercial negotiations for service contracts and renewals • Partner with Biotage global factories and cross-functional teams in India to ensure seamless installation, technical support, and an excellent customer experience • Manage spare parts inventory, improve DSO, DOS, and accounts receivable collections, and deliver profitable service operations in line with India service P&L targets • Lead, coach, and develop service managers and field service engineers, identifying capability gaps and driving continuous development aligned with Biotage India's service excellence standards

• Coach, mentor, and role-model HearUSA’s core values and expected behaviors through frequent clinic visits and consistent follow-up to drive sustainable performance and a superior client experience. • Maintain regular communication with assigned clinics to monitor performance, provide timely feedback, recognize achievements, and ensure alignment on priorities and goals. • Develop and execute clear action plans (monthly, weekly, and daily) for clinics within the assigned district, ensuring teams understand priorities, expectations, and the “why” behind initiatives. • Identify barriers to clinic performance and take an active role in problem-solving by collaborating with center teams and cross-functional partners to implement effective solutions and processes. • Partner with the Training team and Hearing Care Provider Team Leads to support the onboarding, training, monitoring, and ongoing development of new and existing clinic employees. • Ensure consistent execution of daily operational standards, including sales performance, inventory control, and cash management. • Manage and oversee a regional budget, ensuring each clinic operates within established financial guidelines. • Drive financial performance through P&L oversight, budget adherence, and achievement of district-level financial goals. • Work onsite in clinics with an expectation of visiting each center approximately 2–3 times per quarter to provide hands-on leadership and support.

• Develop and implement educational programs using a variety of teaching resources, including webinars, teleconferences, live lectures, online training, training manuals, and clinical protocol guides • Training deliverables include a mix of in-person training and content development for an on-line Learning Management System (LMS) • Develops yearly educational plan to ensure requirements are met to meet regulatory standards • Monitors the Learning Management System for staff compliance with assigned courses and works with local operational leadership to ensure compliance. • Serves as a subject matter expert for the home health division, which will require the application of knowledge and skills specific to the following: clinical service provision in a home health practice environment, the conditions of participation, state regulations, and corporate policies and procedures • Develops, implements, and monitors the preceptor program for home health • Work closely with the Director of Quality for Home Health, the Area Vice President of Operations, and other home health leadership related to situations requiring more extensive training or action, and work collaboratively to achieve desired outcomes and results • Completes in-home ride-along visits with clinical staff and audits documentation to ensure accuracy of documentation, competency of staff skills, and other requirements as needed • Review medical records at the local level for new hires to ensure proper documentation, maximizing quality of care, compliance, and reimbursement. • Assist with quality assurance/performance improvement and Medicare compliance training programs • Develop reference materials to address opportunities for improvement • Maintains knowledge of current state and federal regulations • Assist in the development and implementation of Plans of Correction within assigned operational units as requested • Conduct and/or facilitate Staff Orientation Programs within assigned operational units as requested • Maintains a high degree of confidentiality at all times due to access to sensitive information • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department • Follows all Medicare, Medicaid, and HIPAA regulations and requirements • Abides by all regulations, policies, procedures, and standards • Performs other duties as assigned

Role Description Diversified Maintenance is hiring an Area Manager. The Area Manager is responsible for the overall supervision of janitorial staff at assigned sites. The Area Manager also ensures customer satisfaction through the delivery of quality service and provides this service in a timely manner within the established budget. - Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans - Understand and champion the company's strategic principles, core values and people culture - Assign duties and tasks to employees and inspect work for cleanliness and completion; review work performed to ensure quality of service to our customers - Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget - Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner - Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc. - Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success - Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service - Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible - Document customer contacts and concerns on an ongoing basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns - Monitor assigned accounts for work order opportunities and additional work that can be added to the contract - Ensure all mandatory Quality Control site visits are completed and recorded - Spend time at account locations to support outcomes to meet customer needs Qualifications - High school diploma or equivalent - Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry - Business level oral and written communication skills; ability to speak, read, and write fluently in English - Ability to multitask and adapt to changing environments - Excellent customer service skills; active listening skills - Ability to lead and encourage teamwork; ability to negotiate and resolve conflict Requirements - Bilingual (Spanish) - Prior cleaning or janitorial experience - Familiarity with custodial practices and commercial cleaning standards - Knowledge of floor care techniques including buffing and waxing - Experience in industrial cleaning or facilities maintenance Benefits - Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance - Eight paid holidays annually, five sick days, and four personal days - Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.