Role Description This is a fully remote position. New hires are required to complete a 90-day training program with a set schedule of Monday through Friday, 8:00 AM – 5:00 PM Eastern Time. Attendance is mandatory throughout the training period, and employees must be present and actively participate each scheduled day. Time off, schedule modifications, or alternative training hours are not permitted during the 90-day training period! Drive Excellence in Every Client Interaction. Are you a problem-solving expert who thrives on turning challenges into solutions? Join our team as a Network Customer Service Support Specialist where you'll make a meaningful difference for our Auto, Workers' Compensation and Group Health clients every day. Your Impact: As a Network Customer Service Support Specialist, you'll be the critical connection between our clients and the solutions they need. You'll navigate complex systems, uncover root causes, and deliver clear, effective resolutions that strengthen client relationships and showcase our commitment to exceptional service. - Champion Client Success - Serve as a trusted advisor for clients, providers, and partners seeking assistance - Transform inquiries into opportunities to demonstrate our expertise and dedication - Craft personalized, effective responses that address the heart of each request - Build lasting relationships through your attentive and solution-focused approach - Master Complex Problem Resolution - Investigate multifaceted issues across various systems with detective-like precision - Uncover root causes that others might miss through your analytical expertise - Develop innovative solutions by connecting information across different platforms - Coordinate with internal teams and external partners to implement comprehensive resolutions - Lead Through Excellence - Tackle escalated issues with confidence and creativity - Anticipate potential challenges before they impact our clients - Maintain service excellence through proactive monitoring and reporting Qualifications - High School diploma or equivalent. - 2-5 years of relevant experience in customer or client support. Preferred experience in the medical coding or insurance industry. - Experience in a fast-paced, production environment. - Customer Service experience in a transaction-based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email. - Demonstrated ability to handle multiple assignments competently, accurately and efficiently. - Ability to write clearly and effectively when communicating with all parties. - Experience with Salesforce preferred. Benefits - Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts - Life and AD&D Insurance - 401(k) - Tuition Reimbursement - An array of resources that encourage a lifetime of healthier living - Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.53 - $23.07 hourly, based on skills, experience, and education.