Achieve more offshore
Network Escalations Engineer
Location
Sri Lanka
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Network Escalations Engineer
Dijital Team
• Act as the primary escalation point for complex network, security, wireless, and WAN-related incidents. • Lead advanced troubleshooting, root cause analysis, and problem management activities. • Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts. • Provide technical leadership, mentoring, and guidance to Level 2 Engineers. • Develop and maintain technical standards, documentation, implementation plans, and knowledge resources. • Deliver after-hours technical guidance and incident management support to restore critical customer services when required. • Contribute to automation, operational efficiencies, observability, and continuous improvement initiatives across the engineering function.
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience.
- 5+ years of experience supporting enterprise, service provider, or managed services network and security environments.
- Demonstrated experience managing technical escalations, major incidents, and complex troubleshooting.
- Industry certifications such as Fortinet FCP/FCSS, Cisco CCNP, Aruba Professional, Palo Alto, or equivalent are highly regarded.
- Strong understanding of ITIL service management practices.
- Experience mentoring engineers and supporting technical capability development.
- Advanced expertise with Fortinet Security Fabric.
- Strong knowledge of enterprise routing and switching technologies.
- Experience with enterprise wireless networking.
- Solid understanding of BGP, OSPF, MPLS, WAN, and carrier networking.
- Experience with SD-WAN and Secure Access Service Edge (SASE) solutions.
- Strong understanding of network security architecture and best practices.
- Knowledge of ITIL incident, problem, and change management processes.
Benefits
- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance to build your ideal workspace
- Internet allowance to keep you connected
- Gym & wellness allowance to stay fit and balanced
- Work hard, play hard – regular team events & engagement activities
- Diji Assist – Mental health & counseling support when you need it
- We invest in you – reimbursement for industry certifications
- Open-door culture – your ideas and feedback always matter
- Flexible work – home or office, wherever you do your best work
- Rewards & recognition that actually recognize you
- Great christmas & financial year-end parties to unwind with your loved ones
Related Guides
Related Categories
Related Job Pages
More Network Engineer Jobs
• Development of an adequate provider network within assigned geographic markets. Includes Negotiating and renegotiating contracts with physicians and provider groups and facilities • Responsible for collecting roster updates and standardizing information received with Analytics and IT teams • Tracking and coordinating notification of effective date with the credentialing CVO • Maintenance and management of the network in accordance with regulatory time, distance and choice requirements • Building and maintaining relationships with contracted providers, including responding to inquiries related to contract status, roster corrections and matters related to information accuracy • Routinely running and monitoring of various reports to ensure all necessary compliance requirements are being met and maintained, and identifying targets to address emergent gaps • Accurate maintenance of Salesforce or similar contract tracking and activity system • Reporting to leadership the current status, risks, and potential opportunities in area of responsibility on a regular basis • Working with analytics and actuarial team(s), compile and analyze provider and hospital fee schedules to benchmark against goals and assist with the medical economics reporting • Performs other duties as required
Network Engineer
SentinelThe Sentinel is a news organization serving the Cumberland County area of Central Pennsylvania, and it is based in Carlisle, Pennsylvania. With a print edition, website, and profil
Role Description Sentinel Technologies is seeking a highly skilled Network Support Engineer with CCNA level expertise in Routing and Switching. This is a high-impact role requiring deep technical knowledge and strong customer engagement skills. The ideal candidate will thrive in a fast-paced enterprise environment and play a key role in supporting and optimizing complex network infrastructures. This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois office. Qualifications - CCNA certification or equivalent hands-on expertise is required - Experience in network engineering/support - Basic understanding of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP, etc.) - Familiar with firewalls, DNS, DHCP, and F5 load balancers - Ability to troubleshoot network issues in production environments - Excellent communication and customer-facing skills - The candidate must have a car, as this position requires travel between locations and the transportation of equipment - A valid driver’s license and proof of vehicle insurance will be required - Legally authorized to work in the US without sponsorship - Must demonstrate a “can-do” attitude - Focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service Requirements - Compensation: $60,000-$70,000 Benefits - Energetic work environment with many corporate culture amenities - Competitive salary - Rich benefit plan including: - Medical - Dental - Vision - 401K - 529 - Life Insurance - Income Protection Short and Long-Term Disability - Medical and Child/Elder Care - Flexible Spending Account Plans - Family Planning Benefits - Financial Education - Identity Theft Protection and Assistance - Legal Services - Employee Assistance Program - Two weeks’ vacation - Additional paid time-off for Personal and Sick - Certification and hands-on training - Employee discount for product services and entertainment
• The objective of the U.S. Army is to utilize PdM GENM-A as the resource to lead the modernization, expansion, enhancement, and upgrades of all types of IT infrastructure, IT systems, IT support systems, communications systems, and associated infrastructure, hardware, and software known as COMPMOD for the Army’s CONUS installations. • This effort will allow the Government to obtain current IT technology and upgrade legacy IT technology to meet mission needs on an enterprise level as part of the Army Unified Network Plan. • As a part of the survey phase, the survey team will survey all applicable GENM-A capabilities being deployed at each installation. • This role performs highly detailed technical tasks, leads Network Installation Technician field teams in the performance of site activities, and is responsible for designing, deploying, and managing complex IT solutions to meet the organization’s technological needs. • This role requires a strong background in system implementation architecture and a deep understanding of various IT infrastructure components.
• Planning and completion of complex and detailed technical projects from survey and engineering to site implementation • Develop and maintain high standards of installation and service, and assist with leading, training, and counseling network installation technicians toward high performance • Serve as a technical knowledge resource to project managers and field technicians • Work directly with project managers as the first line of communication for the field installation teams supporting the PM’s project(s) • Maintain accountability for the task-oriented work efforts of project assigned personnel • Help ensure engineering schedules are met or exceeded • Collaborate with stakeholders to understand requirements and translate them into comprehensive IT implementation designs • Lead the implementation and deployment of IT systems, ensuring adherence to project timelines and quality standards • Responsible for physical onsite network surveys to determine the engineering solution for each project assigned • Responsible for providing client-site network installations support of hardware, including installation of entire service delivery nodes, as prescribed by Site Engineering Solution (SES) documentation • Prepare and provide complex site reports, documents, diagrams and VISIO drawings as required to meet customer deliverable requirements. Train and certify others to develop the same proficiency • Provide input to the field technicians group to assist with the formation of procedural documentation for field tasks - BER testing, platform configurations, deliverables, procedures, etc. • Performs configuration of installed technology, which may include cryptographic, MPLS, optical and timing equipment and supporting systems • Performs troubleshooting and fault-isolation to bring installed equipment to functional state. Coordinates with network engineers to facilitate installation testing and acceptance • In coordination with Engineering, provide project design support where needed and requested to meet customer objectives • Assesses, designs, builds, and documents current site network configuration and user requirements at each site. Interprets SES according to real world conditions encountered at client site and modifies solution/design accordingly • Directs and leads preparation of drawings documenting configuration changes • Performs system-level design and configuration of products including determination of hardware, and other platform specifications • Documents as-built configuration through redlined SES documentation and produces Completion Reports (CR). Provides oversight and guidance of client-site installation support services • Maintain high standards of installation services, and help instill this in assigned field techs • Provide onsite and remote technical direction in support of system's deployment, configuration, commissioning, and testing • Provide onsite directions and assistance during installations • Ensures assigned field techs remain current on all required training and certifications to completion


