• Work with Managed Service Providers to administer and support LAN, WAN, and Data Centre networking environments • Monitor availability, capacity, and performance of network services • Support Azure and AVS networking configuration and troubleshooting • Implement firewall rule changes and support vulnerability remediation • Manage Aruba / HPE wireless infrastructure • Ensure centralized logging and observability for network devices

• Act as the primary escalation point for complex network, security, wireless, and WAN-related incidents. • Lead advanced troubleshooting, root cause analysis, and problem management activities. • Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts. • Provide technical leadership, mentoring, and guidance to Level 2 Engineers. • Develop and maintain technical standards, documentation, implementation plans, and knowledge resources. • Deliver after-hours technical guidance and incident management support to restore critical customer services when required. • Contribute to automation, operational efficiencies, observability, and continuous improvement initiatives across the engineering function.

• Development of an adequate provider network within assigned geographic markets. Includes Negotiating and renegotiating contracts with physicians and provider groups and facilities • Responsible for collecting roster updates and standardizing information received with Analytics and IT teams • Tracking and coordinating notification of effective date with the credentialing CVO • Maintenance and management of the network in accordance with regulatory time, distance and choice requirements • Building and maintaining relationships with contracted providers, including responding to inquiries related to contract status, roster corrections and matters related to information accuracy • Routinely running and monitoring of various reports to ensure all necessary compliance requirements are being met and maintained, and identifying targets to address emergent gaps • Accurate maintenance of Salesforce or similar contract tracking and activity system • Reporting to leadership the current status, risks, and potential opportunities in area of responsibility on a regular basis • Working with analytics and actuarial team(s), compile and analyze provider and hospital fee schedules to benchmark against goals and assist with the medical economics reporting • Performs other duties as required

Role Description Sentinel Technologies is seeking a highly skilled Network Support Engineer with CCNA level expertise in Routing and Switching. This is a high-impact role requiring deep technical knowledge and strong customer engagement skills. The ideal candidate will thrive in a fast-paced enterprise environment and play a key role in supporting and optimizing complex network infrastructures. This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois office. Qualifications - CCNA certification or equivalent hands-on expertise is required - Experience in network engineering/support - Basic understanding of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP, etc.) - Familiar with firewalls, DNS, DHCP, and F5 load balancers - Ability to troubleshoot network issues in production environments - Excellent communication and customer-facing skills - The candidate must have a car, as this position requires travel between locations and the transportation of equipment - A valid driver’s license and proof of vehicle insurance will be required - Legally authorized to work in the US without sponsorship - Must demonstrate a “can-do” attitude - Focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service Requirements - Compensation: $60,000-$70,000 Benefits - Energetic work environment with many corporate culture amenities - Competitive salary - Rich benefit plan including: - Medical - Dental - Vision - 401K - 529 - Life Insurance - Income Protection Short and Long-Term Disability - Medical and Child/Elder Care - Flexible Spending Account Plans - Family Planning Benefits - Financial Education - Identity Theft Protection and Assistance - Legal Services - Employee Assistance Program - Two weeks’ vacation - Additional paid time-off for Personal and Sick - Certification and hands-on training - Employee discount for product services and entertainment