• Act as the primary escalation point for complex network, security, wireless, and WAN-related incidents. • Lead advanced troubleshooting, root cause analysis, and problem management activities. • Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts. • Provide technical leadership, mentoring, and guidance to Level 2 Engineers. • Develop and maintain technical standards, documentation, implementation plans, and knowledge resources. • Deliver after-hours technical guidance and incident management support to restore critical customer services when required. • Contribute to automation, operational efficiencies, observability, and continuous improvement initiatives across the engineering function.

• Development of an adequate provider network within assigned geographic markets. Includes Negotiating and renegotiating contracts with physicians and provider groups and facilities • Responsible for collecting roster updates and standardizing information received with Analytics and IT teams • Tracking and coordinating notification of effective date with the credentialing CVO • Maintenance and management of the network in accordance with regulatory time, distance and choice requirements • Building and maintaining relationships with contracted providers, including responding to inquiries related to contract status, roster corrections and matters related to information accuracy • Routinely running and monitoring of various reports to ensure all necessary compliance requirements are being met and maintained, and identifying targets to address emergent gaps • Accurate maintenance of Salesforce or similar contract tracking and activity system • Reporting to leadership the current status, risks, and potential opportunities in area of responsibility on a regular basis • Working with analytics and actuarial team(s), compile and analyze provider and hospital fee schedules to benchmark against goals and assist with the medical economics reporting • Performs other duties as required

Role Description Sentinel Technologies is seeking a highly skilled Network Support Engineer with CCNA level expertise in Routing and Switching. This is a high-impact role requiring deep technical knowledge and strong customer engagement skills. The ideal candidate will thrive in a fast-paced enterprise environment and play a key role in supporting and optimizing complex network infrastructures. This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois office. Qualifications - CCNA certification or equivalent hands-on expertise is required - Experience in network engineering/support - Basic understanding of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP, etc.) - Familiar with firewalls, DNS, DHCP, and F5 load balancers - Ability to troubleshoot network issues in production environments - Excellent communication and customer-facing skills - The candidate must have a car, as this position requires travel between locations and the transportation of equipment - A valid driver’s license and proof of vehicle insurance will be required - Legally authorized to work in the US without sponsorship - Must demonstrate a “can-do” attitude - Focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service Requirements - Compensation: $60,000-$70,000 Benefits - Energetic work environment with many corporate culture amenities - Competitive salary - Rich benefit plan including: - Medical - Dental - Vision - 401K - 529 - Life Insurance - Income Protection Short and Long-Term Disability - Medical and Child/Elder Care - Flexible Spending Account Plans - Family Planning Benefits - Financial Education - Identity Theft Protection and Assistance - Legal Services - Employee Assistance Program - Two weeks’ vacation - Additional paid time-off for Personal and Sick - Certification and hands-on training - Employee discount for product services and entertainment

• The objective of the U.S. Army is to utilize PdM GENM-A as the resource to lead the modernization, expansion, enhancement, and upgrades of all types of IT infrastructure, IT systems, IT support systems, communications systems, and associated infrastructure, hardware, and software known as COMPMOD for the Army’s CONUS installations. • This effort will allow the Government to obtain current IT technology and upgrade legacy IT technology to meet mission needs on an enterprise level as part of the Army Unified Network Plan. • As a part of the survey phase, the survey team will survey all applicable GENM-A capabilities being deployed at each installation. • This role performs highly detailed technical tasks, leads Network Installation Technician field teams in the performance of site activities, and is responsible for designing, deploying, and managing complex IT solutions to meet the organization’s technological needs. • This role requires a strong background in system implementation architecture and a deep understanding of various IT infrastructure components.