Role Description We are seeking a Service Advocate to join our inbound member services team. In this role, you will serve as the first point of contact for members, providing high-quality support across a variety of topics including benefits, claims, enrollment, and eligibility. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment. You will play a critical role in ensuring members receive accurate information, timely resolutions, and a positive overall experience. Key Responsibilities - Handle a high volume of inbound calls from members - Assist with inquiries related to: - Health plan benefits and coverage - Claims status and resolution - Enrollment and plan changes - Eligibility verification - Clearly explain plan details such as copays, deductibles, and coverage guidelines - Research and resolve issues through effective problem-solving and system navigation - Document all interactions accurately and thoroughly in internal systems Qualifications - 1+ year of customer service experience (call center experience preferred) - Strong communication and interpersonal skills - Ability to manage multiple systems and tasks simultaneously - Strong attention to detail and organizational skills - Comfortable working in a fast-paced, metric-driven environment Requirements - Experience in healthcare, insurance, or a regulated environment (preferred) - Experience handling benefits, claims, enrollment, or eligibility inquiries (preferred) - Familiarity with customer service metrics (e.g., quality, first call resolution, customer satisfaction) (preferred) Education - High School diploma or equivalent Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs and other resources, based on eligibility Pay Range The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. Anticipated Weekly Hours 40 Time Type Full time Application Information We anticipate the application window for this opening will close on: 07/01/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

• Content creation: proposing ideas for and writing compelling blogs, creating tutorials and how-tos, video demos and social media and community posts diving into code and / or the architecture of mobile apps • Public engagement: serving as a panelist or presenting at conferences, meetups, relevant industry events on behalf of Guardsquare • Community engagement: actively participating in developer forums, social media groups and online communities through answering questions and generating relevant discussions related to mobile app security • Influencer engagement: building relationships and identifying opportunities for collaboration with key influencers and thought leaders on behalf of Guardsquare • Mobile app security advocate: communicating the value of Guardsquare’s products, ensuring the developer community is aware of new offerings, capabilities and beta initiatives • Social media management: Ensuring Guardsquare’s social media presence is relevant and the content is compelling for developers • Feedback: Gather and share product feedback with marketing and product teams

About The RoleAs a Staff Developer Relations Engineer, you serve as a technical anchor for our developer platform enablement. You are the primary bridge between SailPoint’s core product engineering teams and the global developer ecosystem. You will spend your time architecting robust developer tooling (SDKs, CLI, workflows), establishing and maintaining API governance standards, leading high-profile developer streams, and architecting and developing projects for the SailPoint developer community. Key Responsibilities - Ecosystem Engineering: Lead the architectural design and implementation of core developer SDKs, CLI tools, and extensibility patterns. - Developer Community Leadership: Design and lead interactive technical livestreams, deliver presentations at developer events, and create reference architectures. - Cross-Functional DX Advocacy: Work closely with Product Managers and Core Engineering leaders to represent community trends, communicate developer telemetry, and influence the core API architecture. - Technical Standards: Set code quality, testing, and documentation standards for all community developer-facing code repositories and open-source contributions. Requirements - 8–10+ years of experience in software engineering, API design, or developer-focused engineering. - Strong expertise in building open-source SDKs, API generators, and developer CLI tools. - Outstanding customer-facing skills with the ability to confidently navigate complex architectural discussions with external stakeholders. Preferred - Experience with React, Typescript, GoLang, Python, PowerShell, and more. - Knowledge of the Identity Security Landscape, including experience implementing SailPoint solutions. - Exceptional technical communication skills, with a track record of running developer-facing video content, livestreams, or community events. - Familiarity with leveraging Generative AI tools. What success looks likeFirst 30 days - Ramp quickly on Developer Relations tools and roadmap. - Contribute meaningful improvements (reliability, performance, or design quality). - Build strong working relationships with key partner teams. By 90 days - Own one major SDK initiative end to end. - Publish and align a technical strategy for your domain with partner teams. - Raise design and execution quality through reviews, standards, and clear technical direction. By 6 months - Deliver at least one cross-team, high-impact program with measurable product and engineering outcomes. - Establish durable architecture and operating practices that improve reliability, cost, and delivery speed. - Be able to interact with the Developer community at the next major company event. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $133,100 - $224,436.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Role Description We're seeking an Engineering Manager - Developer Experience to define and lead a brand-new platform engineering team focused on Developer Experience, the discipline where Pliant ensures every engineer is productive from day one and autonomous from day two. This is a founding role. You will be the first hire on the team, which means you get to define what great looks like before hiring the engineers to build it alongside you. You will own the golden path that product teams actually use, CI/CD integrations engineers can modify without raising a ticket, self-service environment provisioning, and a Service Registry as the canonical source of truth for everything running on Kubernetes. Initially, you will be heavily hands-on, coding alongside your team, reviewing designs, and making architectural calls. The expectation is that hands-on involvement remains high as the team is built out, with leadership responsibilities growing in parallel as the team matures. Qualifications - Proficiency in Python; Go experience is a strong plus. - Hands-on experience building CI/CD systems, internal developer portals, or golden paths. - Deep experience with Kubernetes-based platforms specifically. - A product mindset for internal tooling. - Experience hiring engineers, including at least one hire that taught you something. - Security-first thinking that shows up in the design. - Fintech or regulated-environment experience is a genuine advantage. - Fluent in English. Requirements - Ability to read a Helm chart, write a Kubernetes admission webhook, and debug a GitHub Actions runner issue. - Knowledge of cluster APIs, namespaces, RBAC, admission control, and deployment patterns. - Ability to read a stack trace, follow a build log, and distinguish between configuration issues and code bugs. Benefits - The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence. - Attractive remuneration. - Your choice of preferred OS, Windows or Mac. - Flat hierarchy and transparent communication in a relaxed, professional atmosphere. - Opportunity to develop your talent in a dynamic team with ambitious goals. - Flexibility and possibility to work remotely. - Monthly mobility benefit. - Wellhub Membership. - Pliant Card with monthly credit to explore the product and enjoy food with colleagues.