CVS Health logo
CVS Health

Bringing our heart to every moment of your health.

Service Advocate

Developer RelationsDeveloper RelationsFull TimeRemoteMid LevelTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$17 - $28 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Service Advocate

CVS Health

Role Description We are seeking a Service Advocate to join our inbound member services team. In this role, you will serve as the first point of contact for members, providing high-quality support across a variety of topics including benefits, claims, enrollment, and eligibility. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced call center environment. You will play a critical role in ensuring members receive accurate information, timely resolutions, and a positive overall experience. Key Responsibilities - Handle a high volume of inbound calls from members - Assist with inquiries related to: - Health plan benefits and coverage - Claims status and resolution - Enrollment and plan changes - Eligibility verification - Clearly explain plan details such as copays, deductibles, and coverage guidelines - Research and resolve issues through effective problem-solving and system navigation - Document all interactions accurately and thoroughly in internal systems Qualifications - 1+ year of customer service experience (call center experience preferred) - Strong communication and interpersonal skills - Ability to manage multiple systems and tasks simultaneously - Strong attention to detail and organizational skills - Comfortable working in a fast-paced, metric-driven environment Requirements - Experience in healthcare, insurance, or a regulated environment (preferred) - Experience handling benefits, claims, enrollment, or eligibility inquiries (preferred) - Familiarity with customer service metrics (e.g., quality, first call resolution, customer satisfaction) (preferred) Education - High School diploma or equivalent Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs and other resources, based on eligibility Pay Range The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. Anticipated Weekly Hours 40 Time Type Full time Application Information We anticipate the application window for this opening will close on: 07/01/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

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