• Own global SMB renewal strategy across all regions, aligned to company retention and growth goals • Build, lead, and develop a high-performing, globally distributed renewals organization • Define coverage models, capacity planning, and segmentation for high-velocity renewals • Establish clear KPIs, performance benchmarks, and operating cadence • Partner closely with Global CSM leadership to align on ownership models, engagement strategy, and customer outcomes across the lifecycle • Drive world-class gross and net retention across SMB and mid-market segments • Own renewal forecasting accuracy and cadence in partnership with Finance and RevOps • Lead renewal execution for short-cycle, high-volume deals with a focus on speed and scale • Collaborate with CSM leaders to proactively identify churn risk, expansion signals, and renewal readiness • Ensure clear handoffs and shared accountability between CSMs and Renewals teams • Design and optimize renewal processes that balance automation and human touch • Partner with RevOps to implement tooling, workflows, and playbooks (CRM, billing, automation) • Align renewal and CSM processes to ensure consistent data, visibility, and customer engagement • Drive continuous improvement through experimentation, A/B testing, and data insights • Work in close partnership with Global CSM leadership to define engagement models, renewal timing, and escalation paths • Partner with Rev Ops, Marketing and Sales Leadership on renewal ownership models and expansion alignment • Champion a customer-first mindset while protecting and growing recurring revenue • Coach leaders and frontline managers on deal strategy, negotiation, and customer outcomes • Build a culture of accountability, operational excellence, and cross-functional collaboration

• Identifying and closing new business opportunities • Developing comprehensive aftermarket solutions • Collaborating across functions to ensure sustained revenue growth • Leading the development of aftermarket capabilities

• Lead the design, implementation, and ongoing enhancement of Crinetics’ global privacy and data-protection program • Establish and chair enterprise privacy and data-governance forums • Provide regular executive-level reporting on privacy risk posture • Serve as the company’s senior legal authority on privacy, data protection, and data-use governance • Translate complex legal requirements into practical operating guidance • Provide senior-level oversight of privacy considerations across the clinical-trial lifecycle • Advise on privacy governance for interactions with CROs, investigators, sites, and vendors • Lead privacy strategy for cross-border data transfers • Oversee privacy and data-use governance for various programs • Ensure appropriate consent mechanisms • Establish controls to maintain appropriate separation between clinical research data and commercial or marketing uses • Lead privacy and data-governance oversight for AI and advanced analytics • Monitor, interpret, and operationalize emerging privacy laws and guidance • Oversee the privacy risk-assessment framework • Provide senior legal oversight of vendor agreements • Partner with Procurement, IT Security, and Compliance to oversee third-party privacy and security risk management • Play a senior leadership role in privacy and data-security incident response • Align privacy governance with cybersecurity controls • Build and lead a high-performing privacy function • Drive enterprise-wide privacy training and awareness.

• Provide leadership and supervision across much of Illinois outside the Chicago area and portions of Eastern Iowa. • Ensure strong, consistent leadership, coaching, and care for staff across a multi-state territory. • Regular travel to build relationships, coach and develop staff, support local ministry efforts, and model healthy, sustainable ministry practices. • Significant fundraising for both the operating budget and, potentially, other regional initiatives.