TeamViewer

• Serve as a subject matter expert on TeamViewer's IT and DEX portfolio, delivering compelling demos, workshops, and presentations that communicate technical and business value to technical and executive audiences • Lead discovery sessions and design tailored solutions, proposals, SOWs, and technical documentation that align TeamViewer capabilities with customer needs and objectives • Drive POCs, POVs, and pilot engagements by providing hands-on technical guidance, validating solution effectiveness, analyzing outcomes, and presenting recommendations • Partner with Sales throughout the customer lifecycle, supporting RFx responses and collaborating with Product, Engineering, and Customer Success teams to ensure customer success and influence future product innovation • Stay current on industry trends, emerging technologies, and competitive solutions within the enterprise IT and DEX landscape

• Become a subject matter expert on TeamViewer’s IT and DEX product portfolio. • Deliver engaging product demonstrations, workshops, and webinars tailored to customer pain points. • Articulate the technical and business value of our solutions to both technical and non-technical audiences. • Conduct detailed discovery sessions to understand customer challenges and objectives. • Design and propose customized solutions that align with customer needs and leverage TeamViewer’s capabilities. • Develop solution proposals, statements of work (SOWs), and technical documentation. • Lead POV/POC and pilot engagements to validate solution effectiveness in customer environments. • Provide hands-on technical guidance and support throughout the validation process. • Analyze results and deliver actionable recommendations. • Partner with sales teams throughout the sales cycle, providing technical expertise and support. • Respond to RFx documents with accurate and compelling technical responses. • Collaborate with Product Management, Engineering, and Customer Success to ensure customer satisfaction and continuous improvement. • Stay current on industry trends, competitive offerings, and emerging technologies. • Provide feedback to internal teams to influence product roadmap and innovation.

• Act as a trusted advisor to a portfolio of mid-sized customers • Manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement • Build trusted relationships with key stakeholders and act as the primary post-sales contact • Establish yourself as a strategic partner while maintaining scalability across your customer base • Ensure successful onboarding and enablement of customers • Drive product adoption and help customers maximize the value of TeamViewer solutions • Guide customers in translating use cases into measurable business outcomes • Monitor customer health, engagement, and usage metrics to proactively identify risks • Identify upsell and cross-sell opportunities within your portfolio • Act as the voice of the customer internally by sharing insights with Product, Marketing, and Engineering

• Act as a trusted advisor to a portfolio of mid-sized customers, ensuring they achieve measurable business value from our solutions • Manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement • Build trusted relationships with key stakeholders and act as the primary post-sales contact • Drive structured engagement through regular touchpoints, lifecycle outreach, and business reviews • Ensure successful onboarding and enablement of customers • Drive product adoption and help customers maximize the value of TeamViewer solutions • Guide customers in translating use cases into measurable business outcomes • Monitor customer health, engagement, and usage metrics to proactively identify risks • Identify upsell and cross-sell opportunities within your portfolio • Act as the voice of the customer internally by sharing insights with Product, Marketing, and Engineering

• Provide high-level administrative support to sales leader (calendar management, meetings, travel). • Act as a strategic partner, supporting planning, key initiatives, and follow-ups. • Serve as liaison between executives and internal/external stakeholders. • Prepare presentations, reports, and materials for executive and board meetings. • Manage confidential information with discretion and professionalism. • Lead and track special projects, ensuring timelines and deliverables are met. • Facilitate cross-functional collaboration and alignment on company priorities. • Provide operational insight and support for executive initiatives.

• Plan and execute regional marketing programs that drive pipeline growth and customer engagement. • Own a portfolio of field marketing events and programs from concept through execution, including budgeting, attendee recruitment, logistics, and post-event follow-up. • Support executive roundtables, customer events, partner programs, trade shows, hospitality experiences, webinars, and targeted account-based marketing initiatives. • Partner closely with sales teams to identify target accounts, drive attendance, and maximize business impact. • Collaborate with channel, alliance, digital marketing, marketing operations, and SDR teams to deliver successful programs. • Track program performance and provide insights and recommendations for future optimization.

Title: Enterprise Account Manager (Northeast) - Remote, USA Location: Northeast United States Job Description: TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? You'll own a book of roughly 100 existing Enterprise customers across the Northeast - about $4M in ARR - and you'll be measured on what you do with it: how fast customers reach real adoption, how cleanly they renew, and how much you grow them. This is a high-velocity motion. You're not nursing a handful of accounts through year-long cycles; you're keeping a wide book moving - spotting the renewal that needs attention three quarters early, the team that's underusing what they bought, the adjacent use case nobody's asked about yet. Breadth is the job. The best people in this seat are organized, proactive, and relentless about working the whole book rather than the five accounts that shout loudest. You're measured against three things, the same three every Enterprise AM is measured against: - Time to value - getting customers to meaningful adoption and depth of use inside what they already own. You drive this; you don't wait for it. - Secure renewal - retention, multi-year capture, and forecast accuracy across your book. - Upsell and cross-sell - expansion within your existing customers: more users, adjacent products, new use cases inside the relationships you already hold. When an expansion grows large enough that running it well would pull you off the other 99 accounts, you partner with an Account Executive who runs that single cycle while you keep the rest of the book healthy. You source it, set it up, hand it off cleanly, and step back in as the relationship owner when it closes. Knowing when to pass and passing well is part of doing this job at a high level - it's how you protect the book, not a limit on what you close. What good looks like in year one: - You know your book cold - which accounts are healthy, which are quietly at risk, and where the next expansion is hiding - without being asked. - Renewals are forecast accurately and captured early, not scrambled in the final 30 days. - You're generating expansion across the book consistently, not leaning on whichever pillar is easiest. - Your customers describe you as the steady, proactive presence who made the product work for them - not the person who showed up at renewal. What you bring: - 2-4 years in Account Management, Customer Success, or a comparable customer-facing commercial role, ideally in B2B SaaS. - A track record of carrying retention and expansion targets, not just managing relationships. - The discipline to run a wide book - prioritizing across many accounts, not going deep on a few. - Clear, direct communication with customers and internal partners, especially at the handoff between teams. - Comfort with CRM hygiene and accurate forecasting as a core habit, not an afterthought. - Experience selling or supporting IT, security, or remote-connectivity software. - A history of partnering with AEs or sales counterparts on larger deals. - Multi-year and multi-product expansion experience. - Required Travel: Up to 40% domestic What we offer: - Work location is Remote, USA. (Ideal candidates are located in the Northeast Region, USA) - Competitive compensation including stock-based options - Flexible PTO and paid holidays - 401(k) with employer matching - Comprehensive Health insurance package including 100% employer-paid medical coverage - Up to 12 weeks of Parental Leave - Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid - Quarterly teambuilding events, leadership luncheons, and companywide "All Hands" meetings - Open door policy and business casual dress code - We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

• Lead enterprise integration projects end-to-end, aligning customer requirements, technical delivery, and post-launch support. • Serve as the primary liaison between customers, engineering, and stakeholders, driving cross-functional collaboration across APIs, mobile, and infrastructure. • Manage project scope, timelines, risks, and dependencies across multiple initiatives. • Facilitate technical discussions and support architecture, API design, and integration decisions (including OpenAPI). • Oversee testing, release coordination, and troubleshooting across application, integration, and network layers. • Communicate status, risks, and escalations clearly while promoting Agile best practices and strong team collaboration.

• You’ll play a key role in helping TeamViewer deliver solutions that solve our customers’ most complex challenges. • Partnering closely with Sales and Solution Engineers, you’ll shape Professional Services estimates, Statements of Work, and RFP responses across a global portfolio. • You’ll take the lead in translating customer needs into clear, practical, and scalable solutions—working hand-in-hand with cross-functional teams to define scope, align expectations, and keep proposals moving forward smoothly. • You’ll own the end-to-end estimation process, creating accurate, compelling Statements of Work that clearly define scope, timelines, assumptions, and delivery responsibilities. • Along the way, you’ll collaborate with Solution Engineers, Project Managers, and Product teams to lead discovery, refine estimates, and ensure every proposal is aligned to what we can deliver. • You’ll also create polished, executive-ready proposals that clearly communicate the value and impact of TeamViewer’s Professional Services—while continuously improving templates, tools, and processes to drive consistency and scale.

• Develop innovative strategies and plans for each target and win new customers to grow the overall value of the territory. • Engage at multiple levels within each customer account (e.g. CIO, CISO, CFO and CEO) to maximize account engagement and long-term success. • Build a network of executive relationships across industry, community, business groups, and with key partners and customers to identify opportunities to increase sales. • Monitor and take the necessary measures to ensure that you develop an adequate pipeline of opportunities via demand generation for consistent growth within your target accounts. • Stay current and informed on all new campaigns, understanding their objectives and relevance, communicate to your sales team and ensuring that all involved know their roles in the successful campaign. • Manage existing customers for upsell and cross sell expansion. • Build pipeline and forecast management, outbound lead generation. • Up to 50% travel requirement (domestic)