TeamViewer

• Develop innovative strategies and plans for each target and win new customers to grow the overall value of the territory. • Engage at multiple levels within each customer account (e.g. CIO, CISO, CFO and CEO) to maximize account engagement and long-term success. • Build a network of executive relationships across industry, community, business groups, and with key partners and customers to identify opportunities to increase sales. • Monitor and take the necessary measures to ensure that you develop an adequate pipeline of opportunities via demand generation for consistent growth within your target accounts. • Stay current and informed on all new campaigns, understanding their objectives and relevance, communicate to your sales team and ensuring that all involved know their roles in the successful campaign. • Manage existing customers for upsell and cross sell expansion. • Build pipeline and forecast management, outbound lead generation. • Up to 50% travel requirement (domestic)

• Ensure the effective delivery of solutions by managing resources, collaborating with internal stakeholders, and driving operational excellence. • Foster cross-functional teamwork, monitor key metrics, and represent Solution Engineering at the executive level, all while promoting an inclusive, high-performance culture. • Oversee project timelines, resource allocation, and risk mitigation for timely solution delivery. • Act as the main liaison with Sales and Business Leaders, aligning technical pre-sales with business goals and providing strategic input. • Collaborate with Product, Engineering, and Marketing to drive cross-functional success. • Drive adoption of value-based selling frameworks such as MEDDPICC, Solution Selling and ensure consistency in execution of pre-sales methodologies. • Monitor and report on KPIs, ensuring efficient and scalable operations. • Represent Solution Engineering in executive-level customer and partner meetings, focusing on strategic alignment and supporting the team with complex challenges. • Promote an inclusive, high-performance team culture by supporting professional growth, coaching, and career development.

• Own the full project lifecycle for assigned accounts, managing scope, timelines, resources, risks, and stakeholder communication as the primary client contact • Coordinate internal teams and third-party vendors while overseeing project logistics, including workshops, training sessions, and technical reviews • Drive client engagement by providing updates, managing expectations, and ensuring implementations align with business goals and deliver early value • Lead onboarding and training to support successful adoption and long-term value realization • Manage the client relationship through implementation and lead a structured handoff to Customer Success or Account Management upon completion • Maintain accurate project documentation and ensure all deliverables, approvals, and artifacts are completed prior to project close

• Serve as the primary point of contact for assigned customers throughout their lifecycle • Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty • Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions • Monitor customer health, usage, and engagement to proactively address risks and identify opportunities • Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage • Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly • Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts • Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value • Track, analyze, and report on key customer success metrics

• Lead, coach, and develop a team of Mid-Market Account Managers • Support Account Managers to consistently exceed revenue targets • Own team-level ARR performance, including new business, expansion, and retention across the portfolio • Establish clear goals, KPIs, and performance standards, monitor results and drive accountability • Provide hands-on deal support for complex opportunities, including executive alignment, negotiation, and closing strategy • Build a high-performance culture focused on value-based selling, customer impact, and continuous improvement • Guide the team in identifying upsell and cross-sell opportunities, expanding customers into full platform adoption • Ensure proactive account management to anticipate customer needs, mitigate risk, and reduce churn • Coach the team on discovery, solution scoping, and delivering compelling customer engagements (demos, workshops, QBRs) • Drive adoption of structured sales methodologies (e.g., MEDDPICC, Sandler) and best practices • Partner cross-functionally with Marketing, Product, Finance, Legal, and Sales Engineering to support team success • Leverage partner ecosystems to expand reach and accelerate pipeline generation • Represent the organization at key customer meetings, industry events, and partner engagements • Maintain deep knowledge of the product portfolio, competitive landscape, and market trends • Oversee pipeline health, forecasting accuracy, and CRM discipline across the team • Analyze account and team performance, using data to refine strategy and improve outcomes • Recruit, onboard, and retain top sales talent

• Set and execute a global customer support strategy aligned to growth, cost efficiency, and customer experience. • Standardize global support operations across regions, products, and customer segments, including coverage models, tiers, processes, and tools. • Build and lead a high-performing, globally distributed support organization, developing strong regional leadership and talent pipelines. • Own global support performance and operations, including KPIs, forecasting, capacity planning, backlog management, and continuous improvement. • Deliver a consistent, omnichannel, end-to-end support experience across all customer segments and geographies. • Drive automation, AI, self-service, and platform modernization to improve efficiency, scale, and cost-to-serve. • Lead escalations, critical incidents, and executive-level customer engagements. • Use data, analytics, and customer insights to reduce repeat issues, improve product quality, and inform roadmap priorities. • Partner across Sales, Customer Success, Renewals, Product, Finance, Legal, RevOps, and IT to reduce churn, define SLAs, and optimize support economics. • Champion a customer-first, accountable, data-driven culture across global teams.

• Lead Project Planning: Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation, to be shared with clients and internal teams. • Manage Project Lifecycle: Oversee all aspects of the implementation process from kickoff to go-live, ensuring milestones are met on time and within scope and budget. • Stakeholder Communication: Serve as the main point of contact for clients, providing regular project updates, managing expectations, and building strong, trusted relationships. • Resource Coordination: Coordinate internal resources, technical teams, and third-party vendors to ensure efficient project execution. • Risk Management: Proactively identify, assess, and mitigate project risks and issues, escalating them to management as needed. • Drive Customer Success and Adoption: Act as a customer advocate, ensuring the implementation is aligned with their business goals to drive initial value. • Client Enablement: Organize and facilitate client training and onboarding sessions to ensure successful user adoption and a smooth transition to the customer success team. • Documentation and Reporting: Create and maintain thorough project documentation, including status reports, project plans, and change logs.

• Solution Consulting: Collaborate with sales Account Directors and prospective clients to understand their business objectives, challenges, and requirements. Translating them into tailored software solutions. • Value Discovery: Conduct deep-dive discovery sessions with clients to uncover their key pain points, value drivers and articulate how our software can address their specific needs and deliver measurable value. • Value Proposition Development: Develop compelling value propositions, business cases, and ROI analyses to demonstrate the tangible benefits and return on investment (ROI) of our software solutions, tailored to the unique needs of each client. • Support Solution Demonstration: Leverage technical expertise to deliver persuasive and insightful software demonstrations, proofs of value (POVs) that showcase the value and capabilities of our software solutions in solving client challenges and driving business outcomes. • Technical Validation: Work closely with product management and engineering teams to validate technical feasibility and alignment of proposed solutions with client requirements, ensuring a seamless transition from pre-sales to implementation. • Sales Enablement: Provide ongoing training, guidance, and support to sales teams on positioning, messaging, and selling software solutions based on value-based selling principles, industry best practices, and competitive differentiation. • Customer Advocacy: Serve as a trusted advisor and advocate for clients throughout the sales cycle, building strong relationships, addressing concerns, and proactively addressing any technical or business-related issues to ensure customer satisfaction and retention. • Continuous Improvement: Stay abreast of industry trends, market dynamics, and competitive landscape, and actively contribute insights and feedback to product development, marketing, and sales strategies for continuous improvement and innovation.

• We are looking for a highly skilled and innovative Software Sales Value Engineer to join our sales team • The ideal candidate will possess a unique blend of technical expertise, sales acumen, and customer-centric focus to help our clients realize the full value of our software solutions • This role is instrumental in driving customer success by aligning our products with their business needs, demonstrating the value proposition, and guiding them through the sales process to achieve mutually beneficial outcomes • Solution Consulting: Collaborate with sales Account Directors and prospective clients to understand their business objectives, challenges, and requirements • Translating them into tailored software solutions • Value Discovery: Conduct deep-dive discovery sessions with clients to uncover their key pain points, value drivers and articulate how our software can address their specific needs and deliver measurable value • Value Proposition Development: Develop compelling value propositions, business cases, and ROI analyses to demonstrate the tangible benefits and return on investment (ROI) of our software solutions, tailored to the unique needs of each client • Support Solution Demonstration: Leverage technical expertise to deliver persuasive and insightful software demonstrations, proofs of value (POVs) that showcase the value and capabilities of our software solutions in solving client challenges and driving business outcomes • Technical Validation: Work closely with product management and engineering teams to validate technical feasibility and alignment of proposed solutions with client requirements, ensuring a seamless transition from pre-sales to implementation • Sales Enablement: Provide ongoing training, guidance, and support to sales teams on positioning, messaging, and selling software solutions based on value-based selling principles, industry best practices, and competitive differentiation • Customer Advocacy: Serve as a trusted advisor and advocate for clients throughout the sales cycle, building strong relationships, addressing concerns, and proactively addressing any technical or business-related issues to ensure customer satisfaction and retention • Continuous Improvement: Stay abreast of industry trends, market dynamics, and competitive landscape, and actively contribute insights and feedback to product development, marketing, and sales strategies for continuous improvement and innovation

• Partner Technical Engagement & Solution Architecture • Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer’s capabilities • Lead service definition and solutioning workshops aligned to partner delivery frameworks • Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments • Support rapid prototyping and MVP build to validate solutions ahead of full rollout • Service Enablement & Operational Readiness • Own technical onboarding for new MSP partners entering the Global MSP Program • Build and deliver hands-on training, architecture guides, playbooks, and reference designs • Guide partners through operational readiness milestones—from technical validation to in-market readiness • Collaborate with TeamViewer’s partner enablement and marketing teams to ensure technical messaging aligns to value • Internal Collaboration & Product Influence • Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D • Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways • Maintain an active feedback loop between strategic partners and TeamViewer’s internal roadmap