• Respond to plan sponsors’ requests for information on a variety of issues, including on-going requests for plan amendments. This includes consultative services. • Obtain all necessary information, determine feasibility of requests, and submits requests to individual specialists for action. • Interface with management and internal support groups to research issues and coordinate responses to plan sponsors. This includes conducting trend analysis of issues, response times, and other valuable statistics. • Develop and recommend improvements to workflows and procedures to increase efficiency and client satisfaction. • Assist in the collection, review and preparation of client information used for compliance testing and filings. • Promote customer satisfaction through proactive and effective service delivery and ensure prompt and effective response to all plan sponsor inquiries.

Role Description The National Account Manager, Non-Commercial is responsible for developing and growing profitable business with key Non-Commercial customers, including Group Purchasing Organizations and Foodservice Management companies. This role builds strategic account plans, strengthens customer relationships, identifies growth opportunities, and collaborates closely with Field Sales, Foodservice Marketing, and culinary resources to increase penetration of approved Idahoan products. The role reports to the Director, Field Sales and Distribution with whom annual targets, strategic account plans, and long-range profitability targets will be developed and tracked. - Develop and execute annual business plans to grow the Non-Commercial channel through existing and new customers. - Build compelling customer value propositions for Idahoan products by leveraging marketing, culinary, sales, and other internal resources. - Build and maintain relationships across multiple levels of each customer organization, developing a clear understanding of their business needs and offering solutions that support mutual growth. - Analyze GPO-provided data to identify opportunities for distribution expansion, Impact Operator growth, LLO activity, and regional execution. - Partner closely with the Field Sales team to communicate priorities, provide visibility to targets, and support execution against agreed objectives. - Collaborate with the Foodservice Leadership Team to identify profit improvement opportunities and support consistent, defensible pricing practices across customers and segments. - Establish and communicate timelines for pricing reviews, contract analysis, negotiations, and stakeholder alignment. - Review contracts and pricing agreements for commercial considerations, partnering with Legal as needed. - Review monthly claims and work with Business Excellence to support forecast updates. - Document sales activity, follow-up, and planning in designated tools, including CRM software, Outlook, and reporting documents. Qualifications - Bachelor’s degree from an accredited four-year college or university preferred. Equivalent Foodservice industry experience may be considered, including ten or more years of related experience in sales, customer management, branded products, Non-Commercial, and/or Commercial restaurant channels. - Strong written and verbal communication skills, with the ability to prepare succinct, professional presentations and customer communications. - Must be comfortable presenting in person and virtually to senior and executive-level customer contacts. - Proficiency with Microsoft tools, including Copilot, is preferred. - Strong collaboration and influencing skills are required. - Minimum of three years of successful negotiation experience in complex customer environments. - Strong analytical and scenario-planning skills are required to support customer negotiations. - Ability to apply business experience and judgment across a variety of situations, processes, and stakeholders. - Must be organized, able to manage multiple priorities, and focused on delivering results and ROI in a dynamic environment. - Strong analytical, quantitative, and problem-solving skills. - Must be able to leverage current and emerging technologies, including AI, to reduce manual work and accelerate insight generation. Requirements - Travel up to 40%, based upon business needs. - Work from a remote location, requiring strong sense of self-discipline and self-reliance. - Must be self-motivated while collaborating with the FS team and highly accountable for individual and team results. Benefits - Pay Range: $140k - $175k base salary - Bonus Potential - Medical, Dental, Vision Insurance for full-time team members - PTO (Vacation, Sick, and Holidays) for full-time team members - 401K match - Company paid disability and life insurance policies - Paid maternity and parental leave Equal Opportunity We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

Role Description We are seeking a relationship-driven Sr. Account Manager to manage and grow existing client accounts within our digital healthcare portfolio. This role focuses on building trusted partnerships, ensuring high client satisfaction, and expanding account value through proactive management of books of business, renewals, upselling, and expansion. The ideal candidate has a strong background in account management, understands carrier relationships with TPA, broker, and direct employer sales, and thrives on helping clients achieve long-term success while driving company growth. Exhibits confidence in client-facing opportunities. Key Responsibilities - Strategic Book Management: - Strategically manage a book of business above 1 million in revenue. - Ensure timely updates of client, prospects, partners, and vendors. - Illustrate the value of products and services to create growth. - Compile and analyze data to identify trends and opportunities. - Process Support: - Manage and support proactive strategies and processes for end-to-end management of strategic accounts. - Monitor utilization and growth data. - Quarterback sales, operations, and AM to support clients. - Client Relationship Management: - Work across operations, AM, sales, and client contacts to support proactive management of key clients. - Account Expansion: - Proactively identify upsell and cross-sell opportunities within existing clients. - Introduce new products, services, or platform features aligned with client needs. - Retention & Renewals: - Ensure high client satisfaction and retention rates by addressing issues quickly. - Demonstrate ongoing value and drive successful renewals. - Strategic Account Planning: - Develop account growth strategies and success plans tailored to client business objectives. - Ensure alignment with both short- and long-term goals. - Consultative Partnership: - Act as a trusted advisor, leveraging healthcare and industry knowledge to recommend solutions. - Collaboration with Internal Teams: - Work closely with operations, implementation, clinical, and product teams to deliver on client expectations. - Client Advocacy: - Represent client feedback internally to influence product development and service enhancements. - Performance & Reporting: - Maintain accurate pipeline, forecast, and account activity in CRM systems. - Consistently meet or exceed client growth and retention targets. Qualifications - Relationship Focused: Strong ability to nurture and expand client relationships over time. - Upsell & Cross-Sell Expertise: Skilled in identifying additional needs and positioning solutions to grow account value. - Healthcare Industry Knowledge: Understanding of digital health solutions (telehealth, population health, EHR integrations, remote monitoring). - Consultative Communication: Excellent presentation, listening, and influencing skills to engage decision-makers. - Strategic Thinking: Ability to create growth plans and align solutions with client priorities. - Problem-Solving: Proactive in addressing challenges, ensuring smooth client experiences. - Collaboration: Works seamlessly with cross-functional teams to deliver value and results. - Organizational Agility: Manages multiple client accounts effectively in a dynamic, fast-paced environment. Requirements - Education: Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field (required). - Experience: - 3–5+ years of account management, client success, or sales operations experience, preferably in digital health. - Experience in end-to-end process optimization for strategic book management. - Previous experience with claims processing and adjustment management. - Familiarity with Third Party Administrators, Aggregators, and Resellers. - Proficiency with CRM platforms (e.g., HubSpot) and pipeline management. - Preferred: - Experience in digital health, telemedicine, health insurance carrier, or healthcare IT account management. - Knowledge of healthcare regulatory and compliance requirements (HIPAA, CMS, etc.). - Claims processing knowledge. - Location Preferences: This role is open to Remote in Birmingham, A.L., or Hybrid in Minneapolis, M.N. Benefits - Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time). - Must be able to pass a pre-employment background test. - Recuro Health is an Equal Opportunity Employer. - All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. - Will not be discriminated against on the basis of disability.

• Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes. • Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles • Build and maintain accurate renewal forecasts and risk visibility • Ensure on-time renewal completion and revenue protection • Manage self-provisioning partner book of business • Drive structured renewal governance and accountability across stakeholders • Establish proactive partner health management to identify and mitigate churn risk. • Define and operationalize partner health scoring frameworks • Monitor adoption, usage, and value realization signals • Identify early indicators of risk and execute mitigation strategies • Lead QBR cadence and governance processes to maintain partner alignment • Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions. • Drive adoption strategies and success plans aligned to partner outcomes • Support legacy agreement transitions and contract normalization • Lead escalation management and coordinate internal resources to resolve issues • Ensure consistent engagement across the partner lifecycle, particularly approaching renewal • Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy • Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption • Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise • Maintain clear role boundaries to support the broader channel operating model