Role Description We are seeking a relationship-driven Sr. Account Manager to manage and grow existing client accounts within our digital healthcare portfolio. This role focuses on building trusted partnerships, ensuring high client satisfaction, and expanding account value through proactive management of books of business, renewals, upselling, and expansion. The ideal candidate has a strong background in account management, understands carrier relationships with TPA, broker, and direct employer sales, and thrives on helping clients achieve long-term success while driving company growth. Exhibits confidence in client-facing opportunities. Key Responsibilities - Strategic Book Management: - Strategically manage a book of business above 1 million in revenue. - Ensure timely updates of client, prospects, partners, and vendors. - Illustrate the value of products and services to create growth. - Compile and analyze data to identify trends and opportunities. - Process Support: - Manage and support proactive strategies and processes for end-to-end management of strategic accounts. - Monitor utilization and growth data. - Quarterback sales, operations, and AM to support clients. - Client Relationship Management: - Work across operations, AM, sales, and client contacts to support proactive management of key clients. - Account Expansion: - Proactively identify upsell and cross-sell opportunities within existing clients. - Introduce new products, services, or platform features aligned with client needs. - Retention & Renewals: - Ensure high client satisfaction and retention rates by addressing issues quickly. - Demonstrate ongoing value and drive successful renewals. - Strategic Account Planning: - Develop account growth strategies and success plans tailored to client business objectives. - Ensure alignment with both short- and long-term goals. - Consultative Partnership: - Act as a trusted advisor, leveraging healthcare and industry knowledge to recommend solutions. - Collaboration with Internal Teams: - Work closely with operations, implementation, clinical, and product teams to deliver on client expectations. - Client Advocacy: - Represent client feedback internally to influence product development and service enhancements. - Performance & Reporting: - Maintain accurate pipeline, forecast, and account activity in CRM systems. - Consistently meet or exceed client growth and retention targets. Qualifications - Relationship Focused: Strong ability to nurture and expand client relationships over time. - Upsell & Cross-Sell Expertise: Skilled in identifying additional needs and positioning solutions to grow account value. - Healthcare Industry Knowledge: Understanding of digital health solutions (telehealth, population health, EHR integrations, remote monitoring). - Consultative Communication: Excellent presentation, listening, and influencing skills to engage decision-makers. - Strategic Thinking: Ability to create growth plans and align solutions with client priorities. - Problem-Solving: Proactive in addressing challenges, ensuring smooth client experiences. - Collaboration: Works seamlessly with cross-functional teams to deliver value and results. - Organizational Agility: Manages multiple client accounts effectively in a dynamic, fast-paced environment. Requirements - Education: Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field (required). - Experience: - 3–5+ years of account management, client success, or sales operations experience, preferably in digital health. - Experience in end-to-end process optimization for strategic book management. - Previous experience with claims processing and adjustment management. - Familiarity with Third Party Administrators, Aggregators, and Resellers. - Proficiency with CRM platforms (e.g., HubSpot) and pipeline management. - Preferred: - Experience in digital health, telemedicine, health insurance carrier, or healthcare IT account management. - Knowledge of healthcare regulatory and compliance requirements (HIPAA, CMS, etc.). - Claims processing knowledge. - Location Preferences: This role is open to Remote in Birmingham, A.L., or Hybrid in Minneapolis, M.N. Benefits - Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time). - Must be able to pass a pre-employment background test. - Recuro Health is an Equal Opportunity Employer. - All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. - Will not be discriminated against on the basis of disability.

• Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes. • Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles • Build and maintain accurate renewal forecasts and risk visibility • Ensure on-time renewal completion and revenue protection • Manage self-provisioning partner book of business • Drive structured renewal governance and accountability across stakeholders • Establish proactive partner health management to identify and mitigate churn risk. • Define and operationalize partner health scoring frameworks • Monitor adoption, usage, and value realization signals • Identify early indicators of risk and execute mitigation strategies • Lead QBR cadence and governance processes to maintain partner alignment • Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions. • Drive adoption strategies and success plans aligned to partner outcomes • Support legacy agreement transitions and contract normalization • Lead escalation management and coordinate internal resources to resolve issues • Ensure consistent engagement across the partner lifecycle, particularly approaching renewal • Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy • Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption • Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise • Maintain clear role boundaries to support the broader channel operating model

• Primary point of contact for assigned enterprise accounts. • Build multi-level relationships across DevOps, FinOps, Engineering, Finance, and Exec stakeholders. • Maintain clear account plans with renewal and expansion strategy. • Own all renewals, negotiations, and forecasting. • Identify and close expansion (new BUs, increased usage, new modules). • Navigate pricing, legal, and procurement workflows. • Partner with SE to ensure strong onboarding and time-to-value. • Proactively manage risk and protect revenue. • Translate technical value into ROI and business outcomes.

• Serve as the primary point of communications between the established Enterprise clients and internal team members • Identify and execute on new growth opportunities with clients, managing against revenue targets • Identify and develop external stakeholder networks and build relationships necessary to expand client business • Enable successful and consistent renewals, showing continued value for our Enterprise clients • Stay up-to-date on the latest developments in the client’s portfolio and business challenges/opportunities, and lead planning and strategy for your accounts • Support Enterprise sales team with business development efforts for prospective Enterprise clients • Collaborate closely with RxVantage’s implementation and operations team to ensure new client onboarding is timely and successful • Work with our product teams to translate client feedback into product insights • Ensure the team is prepared for every client interaction and continuously find opportunities to advance the relationship forward