• Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts that may have significant complexity and risk • Serves as main point of contact with the client and internal and external service partners • Participates in development and delivery of innovative products and/or services • Monitor relevant administrative and operational systems, databases and activity related to accounts of moderate to complex level of risk • Review, analyze and provide comments to counsel related to negotiation and drafting of operative documents and agreements for assigned accounts • Ensure coordination of activities related to monitoring risks and ensuring regulatory compliance for assigned accounts • Research and resolve issues related to control and client service aspects of assigned accounts • Work with external parties to structure and close GCM transactions in a timely manner • Complete various account administration activities of moderate to significant intricacy, complexity and risk • Participate, along with GCM Sales, in sales calls to current and prospective clients • Evaluate fees for suitability and conformance with fee schedules • Partner with Fee Billing to monitor and timely collect aged receivables • Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business • Provide coverage and support for other Relationship Managers within assigned Section/Unit as required by absence • Represent GCM at transaction closings, attend and chair client meetings and presentations • Supervise and mentor others in their managerial group • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite • Complete other related duties as assigned.

Role Description We are seeking experienced and highly driven SLED Account Manager to expand our presence in Arizona, Texas, Florida, and strategic remote markets. This role is focused on building new relationships and closing opportunities with school districts, municipalities, public agencies, higher education, and healthcare organizations. This is not a generic telecom sales role. We are specifically looking for professionals who have successfully sold UCaaS, VoIP, or telecom services into the SLED market, understand procurement cycles, RFP processes, compliance, and long-term account development. The ideal candidate will be comfortable leading complex sales conversations, positioning high-value communication solutions, and building long-term strategic partnerships. What You Will Sell - 101VOICE UCaaS, VoIP, and Hosted PBX - SIP, mobility, and unified communication solutions - CCaaS and advanced call center solutions - Secure voice and infrastructure integration - ARVOS Push-to-Talk for critical and field communication across education, transportation, government, and public services Key Responsibilities - Develop and execute a territory strategy focused on SLED growth - Identify, qualify, and pursue net-new public sector opportunities - Build relationships with IT leaders, administrators, and decision-makers - Manage full sales cycle from prospecting through contract execution - Lead discovery, solution design discussions, and executive presentations - Maintain accurate CRM pipeline and forecasting - Collaborate with engineering, product, and leadership teams - Navigate RFPs, purchasing cooperatives, and procurement frameworks - Represent the company at industry events, conferences, and regional meetings - Expand and develop long-term customer accounts Qualifications - 5+ years of telecom, UCaaS, or cloud communication sales experience - Proven experience selling into State, Local Government, Education, or Healthcare - Demonstrated ability to generate and close net-new business - Experience managing complex, consultative sales cycles - Strong understanding of public sector buying processes - Track record of meeting or exceeding quota Preferred Experience - Background working with a telecom service provider, CLEC, or UCaaS company - Experience with public sector contracts, cooperatives, or framework agreements - Knowledge of E-Rate, CTF, or public funding models - Familiarity with MEDDICC, Challenger, or similar methodologies - Strong territory planning and account development skills - Experience selling critical communication or mobility solutions - Existing relationships in the SLED ecosystem Benefits - Award-winning, fast-growing company with national reach - Strong reputation in education and government markets - Differentiated portfolio including AI and mission-critical communications - Entrepreneurial culture with leadership access - Competitive compensation and growth opportunity - Ability to make a real impact in communities and public institutions

• Manage an assigned portfolio of customer accounts. • Conduct regular business reviews and account planning sessions. • Drive customer retention and renewal outcomes. • Identify expansion opportunities across software, payments, and related services. • Partner with Customer Success and Product teams to improve customer adoption. • Maintain accurate account plans, forecasting, and pipeline management within Salesforce. • Achieve monthly and quarterly retention and expansion targets. • Act as a trusted advisor for customers and key stakeholders. • Surface customer feedback to Product, Marketing, and Leadership teams.

• Own a portfolio of accounts, driving retention, expansion, and quota attainment — including defined upsell and cross-sell targets • Identify and close growth opportunities within the existing client base through discovery, consultative selling, and solution positioning • Manage the full renewal cycle end-to-end: forecasting, negotiation, and timely close • Serve as the primary point of contact for assigned accounts, building trust across multiple levels of the client organization • Conduct regular account reviews to assess client health, satisfaction, and growth potential • Develop and execute account plans that align client objectives with expansion opportunities • Deliver Business Reviews that demonstrate measurable value and advance growth conversations • Maintain accurate pipeline, opportunity, and account data in CRM; provide reliable forecast updates to leadership • Partner with Customer Solutions to ensure clients are fully adopted and realizing value from the platform • Collaborate with Marketing and Sales on campaigns and initiatives targeting the existing client base