Role Description Our client is seeking a compassionate, detail-oriented, and highly organized Bilingual Healthcare Coordinator to support the daily operations of a growing healthcare organization serving a rural and relationship-centered community. This role is ideal for someone who is fluent in both Spanish and English, has strong medical administrative experience, and is confident working with AthenaHealth. - Support patient scheduling, patient communication, insurance verification, claims processing, billing support, chronic disease management, telehealth coordination, and administrative workflows. - Professional, proactive, and comfortable communicating with patients, providers, and internal team members. - Flexibility, teamwork, and a willingness to ask questions are essential. - Full-time commitment and strong ownership of tasks required. - Selected candidate should not be working with other clients during scheduled work hours. Qualifications - Fluent in spoken and written Spanish and English. - Hands-on experience using AthenaHealth is required. - Experience with chronic disease management, including follow-ups, patient tracking, and records management. - Previous experience in medical administrative roles such as Medical Receptionist, Medical Biller, Patient Care Coordinator, Provider Support, or similar healthcare role. - Experience with claims processing, insurance verification, billing support, and patient communication. - Strong attention to detail and ability to manage patient records accurately. - Comfortable working in a growing clinic where responsibilities may evolve. - Proactive and willing to ask providers clarifying questions when needed. - Strong customer service and professional communication skills. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available for video meetings with camera on when required. Benefits - Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Assist in conducting intakes. • Monitor patients' clinical progress at regular group counseling sessions. • Participate by answering questions and managing patients’ medication dosing. • Authorize patients' prescriptions during monthly visits with patient panels. • Complete all notes and reporting in Groups EMR system within required timeline.

Role Description The RSP Voc evaluates the Participant’s current and potential vocational abilities through assessment of the Participant’s physical, cognitive, and psychological abilities to create an objective vocational analysis for transferable skills and employability. The RSP Voc collaborates with the Rehabilitation Service Specialists (RSSs) and other RSPs as needed to gather evidence to evaluate the Participant’s overall capacity for employment and earning potential for Employability and Earnings Capacity Assessments (EECA), and additionally for the purposes of completing Transferable Skills Analysis (TSA), that can be used to guide the Rehabilitation Plan goals. What you'll do - Provide participant-centered service in collaboration with the Participant and Rehabilitation Service Specialists (RSSs) to achieve successful program outcomes - Meet monthly projected billable hours - Provide exceptional responsiveness and time management to achieve program goals and targets - Provide objective and evidence-based conclusions that follow program standards and guidelines - Complete comprehensive, accurate and timely reports to identify Participants’ overall capacity for work - Review referral information and Participant files to ensure information is thorough and clearly identifies Participant and referral objectives - Ensure appropriate forms and releases are completed - Conduct Vocational Assessments (may include Initial Vocational Assessments, Transferable Skills Analyses, Employment and Earnings Capacity Assessments, Vocational Evaluations) based on review of Participants’ education, training, and experience and in consideration of functional limitations or restrictions - As appropriate, determine the needs and types of specialized and ad hoc assessments that may be required to accurately evaluate Participants’ overall employability and present evidence supporting the recommendations - Conduct thorough reviews of information provided by RSSs and other RSP reports available to formulate recommendations supported by the objective evidence - Respond to Participants and/or RSS DEC unit concerns or complaints promptly - Complete comprehensive case notes of all consultations and information obtained in assessments - Complete summaries of specialized and ad hoc assessments in accordance with contract requirements - Develop final reports that clearly answer the referral questions with objective evidence to support conclusions and opinion - Submit appropriate reports according to established standards and timelines - Comply with program requirements for confidentiality Qualifications - A Bachelor’s degree in Psychology, Counselling, Kinesiology, Rehabilitation, or a related field - Must hold one of the following designations: - A current designation as a Certified Vocational Rehabilitation Services Professional (CVRP) - A Certified Vocational Rehabilitation Services Professional – Fellow (CVRP-F) - A minimum of three (3) years’ experience in the direct provision of vocational rehabilitation services to Participants including: - Experience in conducting medical, psycho-social, or vocational rehabilitation assessments - Experience working with persons living with mental or physical health problems creating barriers to civilian life - Experience analyzing and interpreting medical, psycho-social, or vocational assessments and making recommendations based upon critical analysis of information leading to the development of a comprehensive plan and program of care - In Québec, for the delivery of vocational rehabilitation or vocational assistance services the following requirements apply: - Career Counsellors registered with the Ordre des conseillers et conseillères d'orientation du Québec - Strong computer skills - Thorough knowledge of local labour markets - Employment conditional on obtaining federal security clearance – Reliability Status Benefits - Work from home and earn a competitive starting salary of $75,200.00 annually - RRSP Matching program of 2.5% base earnings - Coverage for your credential or designation fee - Ongoing learning and development opportunities - Generous time-off policies that promote work/life balance

• Location: Work from home anywhere in Canada • The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process. • The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work. • The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team. • Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult • Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral • Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads • Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs • Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs • Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target • Review the TSA and EECA referral details • Liaise with RSP Voc TM on referrals as needed • Conduct the triage RSP Voc Assignment Process • Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software • Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals • Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM • Actively participate in working groups, projects or initiatives to support continuous improvement in the program • Support the team and the RSP Voc TM to track program statistics