Role Description The RSP Voc evaluates the Participant’s current and potential vocational abilities through assessment of the Participant’s physical, cognitive, and psychological abilities to create an objective vocational analysis for transferable skills and employability. The RSP Voc collaborates with the Rehabilitation Service Specialists (RSSs) and other RSPs as needed to gather evidence to evaluate the Participant’s overall capacity for employment and earning potential for Employability and Earnings Capacity Assessments (EECA), and additionally for the purposes of completing Transferable Skills Analysis (TSA), that can be used to guide the Rehabilitation Plan goals. What you'll do - Provide participant-centered service in collaboration with the Participant and Rehabilitation Service Specialists (RSSs) to achieve successful program outcomes - Meet monthly projected billable hours - Provide exceptional responsiveness and time management to achieve program goals and targets - Provide objective and evidence-based conclusions that follow program standards and guidelines - Complete comprehensive, accurate and timely reports to identify Participants’ overall capacity for work - Review referral information and Participant files to ensure information is thorough and clearly identifies Participant and referral objectives - Ensure appropriate forms and releases are completed - Conduct Vocational Assessments (may include Initial Vocational Assessments, Transferable Skills Analyses, Employment and Earnings Capacity Assessments, Vocational Evaluations) based on review of Participants’ education, training, and experience and in consideration of functional limitations or restrictions - As appropriate, determine the needs and types of specialized and ad hoc assessments that may be required to accurately evaluate Participants’ overall employability and present evidence supporting the recommendations - Conduct thorough reviews of information provided by RSSs and other RSP reports available to formulate recommendations supported by the objective evidence - Respond to Participants and/or RSS DEC unit concerns or complaints promptly - Complete comprehensive case notes of all consultations and information obtained in assessments - Complete summaries of specialized and ad hoc assessments in accordance with contract requirements - Develop final reports that clearly answer the referral questions with objective evidence to support conclusions and opinion - Submit appropriate reports according to established standards and timelines - Comply with program requirements for confidentiality Qualifications - A Bachelor’s degree in Psychology, Counselling, Kinesiology, Rehabilitation, or a related field - Must hold one of the following designations: - A current designation as a Certified Vocational Rehabilitation Services Professional (CVRP) - A Certified Vocational Rehabilitation Services Professional – Fellow (CVRP-F) - A minimum of three (3) years’ experience in the direct provision of vocational rehabilitation services to Participants including: - Experience in conducting medical, psycho-social, or vocational rehabilitation assessments - Experience working with persons living with mental or physical health problems creating barriers to civilian life - Experience analyzing and interpreting medical, psycho-social, or vocational assessments and making recommendations based upon critical analysis of information leading to the development of a comprehensive plan and program of care - In Québec, for the delivery of vocational rehabilitation or vocational assistance services the following requirements apply: - Career Counsellors registered with the Ordre des conseillers et conseillères d'orientation du Québec - Strong computer skills - Thorough knowledge of local labour markets - Employment conditional on obtaining federal security clearance – Reliability Status Benefits - Work from home and earn a competitive starting salary of $75,200.00 annually - RRSP Matching program of 2.5% base earnings - Coverage for your credential or designation fee - Ongoing learning and development opportunities - Generous time-off policies that promote work/life balance

• Location: Work from home anywhere in Canada • The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process. • The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work. • The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team. • Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult • Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral • Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads • Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs • Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs • Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target • Review the TSA and EECA referral details • Liaise with RSP Voc TM on referrals as needed • Conduct the triage RSP Voc Assignment Process • Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software • Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals • Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM • Actively participate in working groups, projects or initiatives to support continuous improvement in the program • Support the team and the RSP Voc TM to track program statistics

Role Description This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth. We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7. The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience. Responsibilities for the Triage RN, Nurse Navigator: - Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email. - Document within EMR. - Follow and apply clinically validated triage protocols. - Ensure the highest quality customer service for patients and providers. - Complete basic nursing responsibilities, outpatient testing, medications, etc. - Troubleshoot technology with patients. - Work to ensure a seamless patient call center experience. - Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care. - Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience. - Assist in identifying technology needs that improve patient experience. - Additional projects as assigned. Qualifications - 2+ years of clinical hospital experience working as an RN. - An active unencumbered RN license in Puerto Rico. - Minimum of an Associate's Degree in Nursing (ADN). - Be a permanent resident of Puerto Rico. - Fluent in spoken and written English and Spanish is required; all applicants must submit a resume in English to be considered. - Prior call center experience strongly preferred. Requirements - Passionate about patient care and triage. - Enjoy helping others. - Ability to use critical thinking when presented with new and challenging situations. - Relish solving problems, seeking out answers, and trying new things. - Kind, empathetic and possess a strong social perceptiveness. - Positive, energetic, and fun! - Outstanding multitasking skills. - Enthusiasm and savviness for new technology. - Mastery of oral and written language along with strong typing skills. - Ability to assess and communicate with patients via a text-based platform. - Flexible and fast learner, comfortable in a fast-paced and changing environment. - Eager to challenge the status quo of traditional healthcare. - Detail oriented and an organized self-starter with outstanding interpersonal skills. - Ability to give and receive actionable feedback. Benefits - Work alongside passionate, talented and mission-driven professionals. - Encouragement to shape your job, stretch your skills and drive the company’s future. - Be part of a remote-first, dynamic and tight-knit team. - Opportunity to be an industry innovator making a positive impact on people’s lives.

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. • Design, create and manage applications, and software integration/migration deployments. • Implementation services are delivered within scope or manage any changes in project scope, plans. • Identify potential issues and collaborate with leadership when needed, to develop contingency • Working with other departments and personnel to ensure information on customer needs are communicated. • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. • Assist in Educational webinars, workshops, and more. • Staying up to date with product features and releases. • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. • Updates customer journey playbooks. • Demonstrate technical acumen to convert plans into workable solutions. • Communicate a passion for customer success with a team player attitude. • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). • Conduct analysis of approved customer content and create a transition plan or migration plan. • Advise customers on best practices, risks, and changes that impact institutional processes and timelines. • Responsible for driving consulting milestones and achieving the agreed-upon implementation • schedule. • Provide guidance to customers to address critical and/or outstanding issues impacting the • successful Implementation. • Actively lead the consulting engagement throughout the implementation. • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. • Handle basic support requests during the implementation phase. • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. • Always looking for ways to improve our onboarding delivery. • Maintain product knowledge and consistent education. • Cross-training with other success functions. • Other duties may be assigned and/or modified as business needs change