Role Description This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth. We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center where our nurseline serves our members 24/7. The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience. Responsibilities for the Triage RN, Nurse Navigator: - Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email. - Document within EMR. - Follow and apply clinically validated triage protocols. - Ensure the highest quality customer service for patients and providers. - Complete basic nursing responsibilities, outpatient testing, medications, etc. - Troubleshoot technology with patients. - Work to ensure a seamless patient call center experience. - Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care. - Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience. - Assist in identifying technology needs that improve patient experience. - Additional projects as assigned. Qualifications - 2+ years of clinical hospital experience working as an RN. - An active unencumbered RN license in Puerto Rico. - Minimum of an Associate's Degree in Nursing (ADN). - Be a permanent resident of Puerto Rico. - Fluent in spoken and written English and Spanish is required; all applicants must submit a resume in English to be considered. - Prior call center experience strongly preferred. Requirements - Passionate about patient care and triage. - Enjoy helping others. - Ability to use critical thinking when presented with new and challenging situations. - Relish solving problems, seeking out answers, and trying new things. - Kind, empathetic and possess a strong social perceptiveness. - Positive, energetic, and fun! - Outstanding multitasking skills. - Enthusiasm and savviness for new technology. - Mastery of oral and written language along with strong typing skills. - Ability to assess and communicate with patients via a text-based platform. - Flexible and fast learner, comfortable in a fast-paced and changing environment. - Eager to challenge the status quo of traditional healthcare. - Detail oriented and an organized self-starter with outstanding interpersonal skills. - Ability to give and receive actionable feedback. Benefits - Work alongside passionate, talented and mission-driven professionals. - Encouragement to shape your job, stretch your skills and drive the company’s future. - Be part of a remote-first, dynamic and tight-knit team. - Opportunity to be an industry innovator making a positive impact on people’s lives.

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans. • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. • Design, create and manage applications, and software integration/migration deployments. • Implementation services are delivered within scope or manage any changes in project scope, plans. • Identify potential issues and collaborate with leadership when needed, to develop contingency • Working with other departments and personnel to ensure information on customer needs are communicated. • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business. • Assist in Educational webinars, workshops, and more. • Staying up to date with product features and releases. • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. • Updates customer journey playbooks. • Demonstrate technical acumen to convert plans into workable solutions. • Communicate a passion for customer success with a team player attitude. • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores). • Conduct analysis of approved customer content and create a transition plan or migration plan. • Advise customers on best practices, risks, and changes that impact institutional processes and timelines. • Responsible for driving consulting milestones and achieving the agreed-upon implementation • schedule. • Provide guidance to customers to address critical and/or outstanding issues impacting the • successful Implementation. • Actively lead the consulting engagement throughout the implementation. • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables. • Handle basic support requests during the implementation phase. • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success. • Always looking for ways to improve our onboarding delivery. • Maintain product knowledge and consistent education. • Cross-training with other success functions. • Other duties may be assigned and/or modified as business needs change

• Collaborate with supplier partners to establish and maintain electronic data flows for business‑critical files. • Work with technical teams and partners to ensure accurate data capture and integration. • Translate business requirements into technical specifications and system configuration. • Provide consulting, support, and training services to partners on data and systems integration. • Investigate and resolve issues related to data flows, upgrades, and integrations. • Participate in testing, upgrades, and the implementation of new systems. • Work closely with suppliers, eProcurement teams, procurement management, accounts payable, and IS&T teams to provide updates and manage escalations.

• The Sr. Integration Specialist is responsible for working with Sodexo and Entegra supply partners to establish and maintain ongoing data feeds for item catalogs, purchase orders, invoices, and other business data. • Ensure proper data ingestion by collaborating with business partners and technical teams, translating business requirements into technical specifications, and maintaining system integrity. • Work with supply partners to establish and maintain electronic data feeds for business-critical files. • Collaborate with technical teams and partners to ensure accurate data ingestion and integration. • Provide consulting, support, and training to partners on data and system integration. • Investigate and resolve issues with data feeds, upgrades, and integrations. • Participate in testing, upgrades, and new system implementations. • Work closely with suppliers, eProcurement teams, Supply Management, Accounts Payable, and IS&T teams to provide updates and manage escalations.