• Accountable for the daily operations and achieving key performance indicators (KPIs) for multiple locations within assigned district • Responsible for building a high performing team through recruitment, selection, onboarding, development, and retention of store associates within assigned district • Ensure excellent service and high levels of customer satisfaction within the district • Maintain accountability for sales, profitability, and debt management for the district • Execute marketing strategies aligned with region and/or Company strategies • Monitor store performance progress against established goals • Interact with Regional Operations Manager (ROM) on store performance, sales, marketing, operations, staffing, etc. • Lead implementation of new products and services • Perform monthly store visits and audits to include a complete and thorough review of each location within the district to ensure operational, legal, and compliance processes and procedures are being followed • Oversight and facilitation of compliance training, monitoring and remediation • Engage with corporate business partners • Execute people leader duties, such as timecard approvals, performance management, timely completion of required training, ensure team metrics and associate career growth objectives are met • Other duties as assigned

• Schedule customer appointments and dispatch technicians based on location, availability, and job type • Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added • Coordinate with field technicians throughout the day to ensure jobs are running on time and customers are informed • Answer inbound customer calls and serve as backup support during high call volume periods • Communicate professionally and warmly with customers from first contact through job completion • Resolve customer issues, complaints, and follow-up requests with a solutions-first approach • Prepare estimates and quotes based on job requirements and pricing guidelines • Follow up on open sales opportunities and convert inquiries into booked appointments • Support the owner in closing jobs and maintaining a healthy conversion rate on inbound leads • Create invoices and process customer payments accurately and on time • Maintain clean financial records and flag discrepancies or outstanding balances • Maintain accurate and up-to-date customer records in Jobber or a similar CRM • Keep job notes, schedules, and customer history organized and accessible • Assist with general administrative and operational tasks as the business grows

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. • This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s). • Drives product acceptance and growth through targeted education and strategic account management. • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identifies and addresses territory-specific opportunities and barriers to product success. • Effectively manages promotional resources and budget. • Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs) Clinical staff (RNs, LPNs, PharmDs) Key opinion leaders and advocacy groups Community Mental Health Clinics and Long Term Care facilities Local/regional payers and pharmacies. • Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams.

• Manage robots on public roads and provide valuable feedback to team leads for system improvements. • This may include public road testing and staying flexible with other tasks as needed. • Report to the shift lead and play a key role in keeping operations running smoothly. • Foster a culture of safety, inclusivity, and open communication within the team. • Support robots by using our remote system to efficiently address their needs. • Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency • Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.