Scale Your Business while Saving Money By Hiring Overseas Employees
Operations Manager
Location
Mexico
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Operations Manager
Hire Overseas
• Schedule customer appointments and dispatch technicians based on location, availability, and job type • Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added • Coordinate with field technicians throughout the day to ensure jobs are running on time and customers are informed • Answer inbound customer calls and serve as backup support during high call volume periods • Communicate professionally and warmly with customers from first contact through job completion • Resolve customer issues, complaints, and follow-up requests with a solutions-first approach • Prepare estimates and quotes based on job requirements and pricing guidelines • Follow up on open sales opportunities and convert inquiries into booked appointments • Support the owner in closing jobs and maintaining a healthy conversion rate on inbound leads • Create invoices and process customer payments accurately and on time • Maintain clean financial records and flag discrepancies or outstanding balances • Maintain accurate and up-to-date customer records in Jobber or a similar CRM • Keep job notes, schedules, and customer history organized and accessible • Assist with general administrative and operational tasks as the business grows
Job Requirements
- Excellent spoken and written English communication skills with a warm, professional, and confident phone presence
- Experience in dispatching, scheduling, or operations management in a service-based business
- Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred
- Proficiency with CRM platforms; Jobber experience is a strong plus
- Strong organizational skills with the ability to manage multiple priorities and real-time schedule changes simultaneously
- Comfortable speaking with customers, handling objections, and following up on sales opportunities
- Proactive, dependable, and self-directed with the ability to own operations without constant oversight
- Genuine interpersonal skills with the ability to build trust quickly with both customers and field technicians
Benefits
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
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